All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 453 out of 1018 reviews" "
10 - Excellent
453
Rating 8 - Good. 293 out of 1018 reviews" "
8 - Good
293
Rating 6 - Okay. 131 out of 1018 reviews" "
6 - Okay
131
Rating 4 - Poor. 67 out of 1018 reviews" "
4 - Poor
67
Rating 2 - Terrible. 74 out of 1018 reviews" "
2 - Terrible
74
8.2/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Rachel
Traveled with group
Mar 27, 2024
Liked: Cleanliness, staff & service
Great location if you dont drive, lots of stores are walking distance away.
Dear Gerard,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
Dear Enola,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,
Staff was wonderful, room was clean, no problems at all.
Robert
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear Robert,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
10/10 Excellent
Very
Mar 11, 2024
Very
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Very,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
8/10 Good
simon
Feb 28, 2024
simon
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Simon,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,
Loved our stay and would definitely stay here again. It jad a bit of road noise, but the comfy bed and room made up for that.
Jeff
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Jeff,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
8/10 Good
FRANCIS, JACKSONVILLE
Feb 22, 2024
Liked: Staff & service
Too much noise
FRANCIS
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Francis,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,
8/10 Good
yuval
Feb 21, 2024
yuval
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Yuval,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,
Dear Christian,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
4/10 Poor
Walberto
Business traveler
Feb 19, 2024
Liked: Staff & service
Dirty and hair in the shower
Walberto
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Walberto,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Dear Sylvie,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
10/10 Excellent
Jakub
Feb 18, 2024
Jakub
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Jakub,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,
personnal very friendly and place in excellent condition
Leticia
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 17, 2024
Dear Leticia,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
10/10 Excellent
fedy
Business traveler, Traveled with family
Feb 16, 2024
Shopping/parking
fedy
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 17, 2024
Dear Fedy,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
Dear Doug,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
4/10 Poor
Dan, Palmdale
Traveled with family
Feb 12, 2024
Liked: Staff & service
1st room walked in, looked clean but had a strong urine smell. Changed rooms and was better, but after the scent spray wore off it had the same, altho not as strong urine scent. Don't know if it's pets or ?, but i will never stay there again.
Dan
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Dan,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
8/10 Good
Edwige
Feb 11, 2024
Edwige
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Edwige,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,
Dear Juan,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
Front desk staff were excellent. I should really keep this one a secret!
Archie
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 11, 2024
Dear Archie,We're thrilled to hear that you had such a positive experience with our front desk staff! While we understand the temptation to keep this gem to yourself, we truly appreciate your feedback and would love for others to have the opportunity to experience the same level of excellence. Rest assured; we're committed to maintaining the high standard of service that you've come to appreciate. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon!Best regards,
Dear Naomi,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
10/10 Excellent
Martin
Feb 3, 2024
Martin
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Martin,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,
Dear Cleo,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
Dear Anthony,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,
6/10 Okay
Andres Miguel
Jan 31, 2024
Sketchy guests but good value
Andres Miguel
Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 1, 2024
Dear Andres Miguel,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,
10/10 Excellent
JEAN ANTOINE FRANCOIS
Jan 30, 2024
JEAN ANTOINE FRANCOIS
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Mar 22, 2024
Dear Jean Antoine Francois,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,
Dear John,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely
Dear Elourdes,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
Is a nice place. The restaurant next door is delicious.
Marco
Stayed 5 nights in Dec 2023
Response from Customer Care Team on Jan 12, 2024
Dear Marco,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
The staff is really nice and accommodated my request for a quiet room. You have a restaurant on site, but there is also whole foods next door.
Andrea
Response from Customer Care Team on Jan 12, 2024
Dear Andrea,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
Dear David,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
The location in excellent. The hotel is old an needs urgently a renovation. I think it is expensive for what you get.
Luis
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear Luis,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,
Dear Jean Rene,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
The rooms are dated, but the place is very clean and the staff is very helpful and kind.
Emily
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 1, 2024
Dear Emily,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Best regards,
Convenient location. Not too far to the beach. Several walkable dining options and a brewery, plus a Whole Foods.
Room was small. There is an option to pick 'balcony' room for a few dollars more. They all look to be balcony rooms, except for ground floor, so that was not worth it.
Gary
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 1, 2024
Dear Gary,Thank you for the 10/10-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. We look forward to your next trip to Miami and hope to see you here again!Sincerely,
I liked the pool and was able to swim and exercise. The bedroom and bath were very clean.
Edwin
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Dear Edwin,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
Dear Wickence,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,
Dear Zulema,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
The hotel staff were amazing. It was clean and staff were there to help you with anything that you needed.
Jeannette
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Jeannette,Thank you for the 10/10-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Best regards,
This property is conveniently located. There are dining and shopping options within walking distance. Plenty of parking.
Vivian
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Vivian,Thank you for the 4/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
Dear Tahlia,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
6/10 Okay
Bruce
Traveled with partner
Dec 22, 2023
Disliked: Amenities
Small room. Only a little nicer than motel 6 but much higher price
Bruce
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 22, 2023
Dear Bruce,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,
4/10 Poor
Jennifer
Dec 21, 2023
Liked: Staff & service
Prob won’t be back
Got a room between elevators and offices. It was so loud, it sounded like others were inside the room. Bathroom was dirty-hair stuck to floor and on towels.
Jennifer
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 22, 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
Dear Jason,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
2/10 Terrible
Sonia
Traveled with partner
Dec 16, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel Alarm kept going on during night many times many days was an alarm didn’t work, room floor was wet, overall wouldn’t recommend
Sonia
Response from Customer Care Team on Dec 17, 2023
Dear Sonia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Dear Andrea,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
8/10 Good
Solomon
Dec 15, 2023
Liked: Cleanliness, staff & service
Solomon
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear Solomon,Thank you for the 4/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,
10/10 Excellent
Fakhrul Islam
Business traveler
Dec 12, 2023
Liked: Cleanliness, staff & service
Good
Fakhrul Islam
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Fakhrul Islam,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,
Dear DavidThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,