Ratings based on 431 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

The staff

Posted Jan 11, 2017
Pros: Location and staff
Cons: The rooms need upgrading and brightening
Location: Itis central to everything. Shoppping, restaurants, beaches and easily accesible to the hihgway.
The staff was very courteous, friendly and accomodating
Comment from Hotel Management
Jan 12, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Cozy King Room

Posted Jan 7, 2017
The staff were very attentive and professional. Good food in the restaurant. Loved the location on Biscayne...close to all kinds of shopping, gas, restaurants, even a car wash. Perfect for our needs.
Comment from Hotel Management
Jan 9, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Over rated.

Posted Jan 6, 2017
Totally exorbitant rates for a mediocre hotel. Tight quarters. Slow housekeeping. Noisy room and conjested area, But good access to other facilities.
Comment from Hotel Management
Jan 9, 2017 by Guest Services, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Biscayne Ave in Miami FL

This is a Very nice hotel

Posted Jan 3, 2017
Pros: the hotel was quite and clea, and the staff was very friendly
Cons: nothing
Location: shopping stores and resturants nearby
This is a really nice hotel. We arrived at the hotel on a Sunday evening, didnt know what to expect on arrival as we got closer to the hotel the area started to get better, there was several stores and resturants in the surronding areaa actually in walking distance. I was very pleased with this hotel and will go back again.
Comment from Hotel Management
Jan 5, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Location was perfect

Posted Dec 31, 2016
Generally it was a good place to stay for price and location!
Comment from Hotel Management
Jan 1, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great choice for the price and location

Posted Dec 22, 2016
Pros: staff was quick with requests, price was right, location was great
Cons: the pool was cold - my only complaint
Location: dennys, burger king, walgreens, nail salon, 5 below, yogurt place, massage place - all across the street. indoor mall within a short cab ride away
I just needed a place to stay - nothing fancy - but this place was nicer than I thought. we had a balcony in the room, the staff was super quick when we had a request....the location was great. dennys and walgreens right across the street, didn't need a car, just ubered to the mall.
Comment from Hotel Management
Dec 25, 2016 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel, close to stores

Posted Dec 19, 2016
The hotel is in a nice quiet location near a lot of stores to shop and eat at. Beach is about 25 minutes away. Hostel has a nice pool and a small gym.
Comment from Hotel Management
Dec 20, 2016 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Convenient for purpose of our trip

Posted Dec 14, 2016
Pros: convenient location
Cons: room cleaning service could be scheduled better for convenience of guests. coffee could be available in lobby prior to restaurant opening in morning.
convenient location. were there for a graduation, so location was close by. far from south beach.
Comment from Hotel Management
Dec 15, 2016 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Miami

Excellent service.

Posted Dec 12, 2016
The hotel and the staff were an asset to the West Western brand. Great service, friendly staff and amazing location.
Comment from Hotel Management
Dec 13, 2016 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from BS

Nice hotel

Posted Dec 4, 2016
Very comfortable and accomodating. Booked an additional 3 nights, just because.
Comment from Hotel Management
Dec 5, 2016 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!