Ratings based on 642 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

So so hotel

Posted Sep 11, 2017
This place was average, nothing bad happened, it was just average.
Comment from Hotel Management
Sep 11, 2017 by Quality Control, Hotel Management
Thank you for your review. We hope that you were able to have an enjoyable beach vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler from youngstown,ohio

Beautiful hotel great amenities

Posted Sep 11, 2017
We had a wonderful time hotel had nice pools hot tubes lazy river right at the pier if you wanted to fish
Comment from Hotel Management
Sep 11, 2017 by Quality Control, Hotel Management
Thank you for the wonderful review! We are thrilled to hear you enjoyed your stay and hope that you will be back to see us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
The hotel itself was nice, pretty clean and had a GREAT view. BUT....We arrived at check-in at 4pm as the website states. There were 8 of us (3 children) and we had one night to enjoy the beach. Our room was not ready until about 6pm. They told us 45 min at first, then another 10...but then it ended up being 2 hours....the manager was very rude. They did end up comping our breakfasts, but we were all so frustrated.
Comment from Hotel Management
Sep 11, 2017 by Quality Control, Hotel Management
We truly apologize for any issues and inconveniences you may have encountered during your stay. Please know that this is not normal for our resort. We do take all guest feedback seriously and do look into comments in order to prevent the issues from recurring.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice oceanfront hotel with a beautiful view

Posted Sep 3, 2017
We had an oceanfront 2 bedroom unit on the 10th floor with a king bed in the oceanfront room and 2 queens in the other for 6 days. We had 2 adults and 3 children. The room was great, as was the view. I loved having a kitchen and a washer and dryer in the room. The kitchen could use a couple more utensils and a vacuum available would have been nice too, as it's hard not to track sand being so close to the beach. Also, it would have been nice if the boardwalk cafe had The same hours as The pier. The staff were awesome. Very friendly and accommodating.
Comment from Hotel Management
Sep 5, 2017 by Quality Control, Hotel Management
Thank you for the wonderful review. We are very happy to hear that you and your family enjoyed your stay with us. Thank you for sharing your experience and we hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton ohio

Enjoyable stay

Posted Sep 3, 2017
Had no issues with the hotel, very pleased. Will stay again
Comment from Hotel Management
Sep 5, 2017 by Quality Control, Hotel Management
We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great week in Myrtle

Posted Aug 31, 2017
Other than the floor of our room not being so clean, our stay was great. The floor was dirty enough that our feet would get dirty just walking around the room.
Comment from Hotel Management
Sep 1, 2017 by Quality Control, Hotel Management
We are truly sorry to hear of the issue you encountered with the cleanliness of the floors. We will address this with our staff to ensure that they are doing a better job.
5 out of 5
Recommended
for Everyone
by A verified traveler

VERY NICE FRIENDLY STAFF

Posted Aug 30, 2017
VERY RELAXING...WOULD STAY HERE AGAIN. GREAT WALK ON THE PIER. NICE VIEW OF OCEAN FROM EITHER TOWER
Comment from Hotel Management
Sep 17, 2017 by Quality Control, Hotel Management
Thank you for the wonderful feedback. We are delighted to hear that you enjoyed your stay. We hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Aug 28, 2017
Pros: all was good and excellent
Cons: all good
Location: close to shopping store and other locations
very good and comfortable, close to the beach. me and my family enjoyed being there for 6 days everything was very good and we have the best vacation ever.
Comment from Hotel Management
Aug 29, 2017 by Quality Control, Hotel Management
We are thrilled to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Busy. Kid orientated.

Posted Aug 21, 2017
Lots of kids. Which is good if you have kids with you. My wife and I did not. Clean rooms and doesn't matter which tower you stay in as they are close together and have the same ocean views. Walked down the beach to Murphy's and enjoyed the live band right off the beach. Fishing on the pier. Good times.
Comment from Hotel Management
Aug 24, 2017 by Quality Control, Hotel Management
We are delighted to hear you enjoyed your stay and our location. Thank you for taking the time to share your experience. We hope to see you back again soon.
2 out of 5
Recommended
for Everyone
by A verified traveler from greensboro,nc

Check in was awful.

Posted Aug 10, 2017
The check in process took and hour. The registration clerk charged my card twice by mistake. The lobby was filled with guest waiting for their rooms. The manger was suddenly missing and when she did appear she was disinterested and annoyed. When I finally arrived to the room my room key did not. I had to go back downstairs to I obtain reprogrammed key. When I finally arrived in the room my bathroom curtain rod was hanging from the wall. Maintenance then had to come up and fix the rod. It was a horrible 3 hour ordeal.
Comment from Hotel Management
Aug 17, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We apologize for the issues that you experienced during your recent stay and would like you to know that this does not align with the normally high standard or service we strive to provide. Please know that these issues have been addressed. Thank you for bringing this to our attention.