Ratings based on 360 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Naples FL

Reservations

Posted Sep 17, 2017
Made reservations on Expedia to stay at hotel during hurricane. 3 days before our stay hotel called and said reservations were cancelled. Called the next 3 days and told 3 different reasons for cancellation. I drove to hotel and talked to agent and he gave me a room along with many others. I do not like to be lied too. Very poor customers relation for the Ritz Carlton or any hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Posted Sep 5, 2017
Great experience! A lot of kids around, something that I wasn't expecting. Should work more in an "adult only" hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from hobe sound, fl

Wonderful facility with great amenities

Posted Aug 30, 2017
Upon arrival was greeted with 2 glasses of champagne, the staff was wonderful, good food, great golf , great spa experience
5 out of 5
Recommended
for Everyone
by A verified traveler

great location!

Posted Aug 22, 2017
Pros: location, location, location and shuttle to Ritz Carlton Beach Hotel
Cons: microwave in room; additional blanket
Location: trolley ride was nice but overpriced for what it provided;
wonderful food at terrazza and "bites" beach was clean and water inviting; sunset magnificent; room at golf resort was not cleaned well; no microwave in room. bathroom was very roomy and marble floors were beautiful; staff was extremely helpful.
Comment from Hotel Management
Aug 26, 2017 by Steven T, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
by Ryan

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Aug 6, 2017
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

ok stay

Posted Jul 11, 2017
Nice stay overall has shuttle to go the beach was a plus, almost an ice vacation except for rude staff at the front desk not able to access the room right away was not cool especially if you're soaking wet from the rain
Comment from Hotel Management
Aug 29, 2017 by Steven T, Hotel Management
Helen, thank you for staying with us and we appreciate your feedback. Please allow us to restore your faith in The Ritz-Carlton brand by giving us an opportunity to speak to you or feel free to call the hotel at your convenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauterdale

Excellent Place to Stay

Posted Jul 10, 2017
From the moment you arrive, the staff is excellent!! Room was available early, and late checkout provided, although it was sparse after holiday. The breakfast buffet is great. Only negative- An error was made in charging for an item within our package, but was remedied when questioned about it.
Comment from Hotel Management
Aug 6, 2017 by Steven Torres, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
by Jessica

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Aug 6, 2017
Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

So relaxing

Posted Jul 6, 2017
Amazing visit. Staff was extremely helpful. Will be back
Comment from Hotel Management
Aug 6, 2017 by Steven Torres, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
by Scott C

Extraordinary

Posted Jul 5, 2017 on Hotels
It was an excellent stay
Comment from Hotel Management
Aug 6, 2017
Thank you for staying with us. We appreciate your feedback!