Posted Nov 28, 2016
A large, wet, black dog had stayed in our room the night before and its odor and hair never left. So do not stay on the 1st floor! The front desk brought me a bottle of odor eliminator and agreed the scent was strong. No other rooms available- so we were stuck. After my 2 & 8 year olds tracked dog hair all over the beds- I went to the front desk and got a vacuum and cleaned the room and wiped down the walls. Then I put coffee packs over the fan to help hide the odor- made it bearable but uncomfortable. The next morning we packed up and switched rooms-ASAP- to the second floor. The manager contacted Expedia for a one night 50% refund- which came today. I also got an apology from the Assistant General Manager today through Expedia. I appreciate their efforts, but would have appreciated a more hands-on approach immediately.
We did appreciate the cookies at 3 pm, the ice water and waffle maker at breakfast.
Comment from Hotel Management
Dec 2, 2016 by Tanya Gray, general manager, Hotel Management
Thank you for taking the time to write this review. I am so sorry that you had this experience in our hotel. I am pleased to hear that Expedia expedited your refund so rapidly. Our staff should have immediately had that room cleaned and that was a definite error on our part. I apologize for that but I am glad to hear that you enjoyed the cookies and I hope the breakfast was good as well. Have a great holiday season and we hope to see you again!