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Reviews of Kathryn Riverfront Inn, Ascend Hotel Collection

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kiyotaka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived near the hotel, I was confused about the hotel location because the sign of the name of hotel Riverfront but one more hotel was there next to the hotel. If "Kathlyn" was shown, it would be easy to get there. - The floor at the shower room does not have slope to water discharge side and shower water flow down to wash basin side and water was still standing on the floor at next morning. - Toilet lever was sticky when I was flushing water. Othan the those, the hotel was perfect.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Kiyotaka,We're so thrilled to know that you had a great time with us overall. That being said, your feedback regarding our accommodations is gratefully received and we will be sure to discuss all of your comments internally so that improvements can be made. Thank you, and we hope you will come back to join us again soon.

6/10 Okay

Jolyn

Traveled with partner
Liked: Staff & service
The shower was not working properly. Water got everywhere. Real mess to clean up. They also, only gave 2 bath towels.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Jolyn,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the bathroom, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 Excellent

Ron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Wish pool was heated, good breakfast. Good location.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Ron,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our tasty breakfast and convenient location added to your experience. The next time you're in the area, please come see us again at Ascend Hotel – Seaside!

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, amenities
Very nice workers and very clean place to stay. I also like that the swimming area is adults only past a certain time, nice and relaxing.
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 1, 2024
Dear Megan,Thank you for taking the time to share your experience at Ascend Hotel – Seaside! We're delighted to hear that you found our team to be lovely and our establishment exceptionally clean. It's also wonderful that you appreciated our adults-only swimming area for added relaxation. We can't wait to have you back for another enjoyable stay!

8/10 Good

S.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, loved the clam chowder that was complementary from 5 pm onwards. Pity it ran out so quickly. Kids really enjoyed the pool.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Valued Guest,Thank you for your recent stay at Ascend Hotel – Seaside. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you found our staff friendly and accommodating. Our complimentary clam chowder always goes fast! Were so happy the kids were able to enjoy our amenities. Thank you for notifying us of your experience and we hope you will consider staying with us again.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Very good hot breakfast buffet. Friendly staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Brandon,Thank you so much for choosing to stay with us at Ascend Hotel – Seaside. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our delicious breakfast offerings and friendly team were some of the highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. Planned on two nights, but added an extra. Staff was excellent...helpful and knowledgeable. Rooms were comfortable and very clean. Didn't make it to breakfast, but if anything like the cookies and muffins they make, had to have been good.Will definitely ģo back!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear William, Thank you for taking a moment to leave us a review. We are thrilled to learn you enjoyed your stay, particularly highlighting our team members. Thank you for choosing Ascend Hotel – Seaside and we hope to welcome you back again soon.

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The the staff was really nice and the thing that I didn’t like about they run out of towels on Sunday. I asked for the towels at 8 AM and when I got back to my room at 5 o’clock still had no towels and I had to go get them. They had a shortage I guess and we ran out of toilet paper, and I had to go get toilet paper too,
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Kim,Thank you for choosing to stay with us during your recent trip. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. However, we offer our sincere apologies for any inconvenience you experienced with the supplies in your room. We're working diligently to ensure we have enough for everyone. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Eddie, Thank you so much for choosing to stay with us at Ascend Hotel – Seaside. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting how cozy our accommodations are. It is our hope we see you again soon. It was a pleasure hosting you.

6/10 Okay

Breauna

Traveled with partner
Liked: Staff & service
We had a nice time. The hot tub and pool were great! If you want to go in the sauna, maybe call ahead and see if they will turn it on for you. It takes a bit to warm up. The robes in the room were lovely.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Breauna,Thank you for sharing your feedback with us. We are glad that you enjoyed our hot tub and pool. It is wonderful to know that you appreciated our robes as well. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another nice time worth all the stars.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, decent breakfast, nice facility, very happy with my stay.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Ian,It brightens our day to know that you had a fantastic stay with us! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted you started your day off right with our delicious breakfast offerings. Thank you for your glowing review and perfect rating, and we hope you return soon!

6/10 Okay

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. We had a handicap accessible room, which I’m assuming must not get used as often as others. The coffee creamer was curdled and the other personal accommodations were not acceptable. Which makes me question the overall cleanliness. The staff responded appropriately. I would stay again, but glad I dumped the coffee…
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Cheri,We appreciate your feedback, and we're glad we were able to promptly resolve any issues with the in-room amenities. The next time you're in the area, please come back to see us.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how inexpensive the property was, the ease of check-in, and the location is close to everything.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Robert,Thank you for choosing Ascend Hotel – Seaside and for sharing your lovely, five-star review. We are delighted you were impressed with our wonderful service, prime location, and great value. Should your travels bring you back to the area, we look forward to welcoming you back again.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, but Expedia messed up the room ordering and booked everything wronged. The staff was kind enough to fix their mistake, and everything right for us.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Michael,Thank you for your review and for giving us a perfect rating. Please know that our systems sometimes have issues syncing up with third-party sites, resulting in such situations. That said, we're glad to know our resourceful staff was able to make things right! It was a pleasure having you here, and we hope you return in the future.

10/10 Excellent

Sergey

Uuu
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Sergey,Thank you for your review! We hope you enjoyed your stay, and we'd be honored to welcome you back anytime.

10/10 Excellent

Kimberly, Snoqualmie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location. Walk to shops, restaurants and beach (you never have to get back in the car). Staff super nice. The fresh baked cookies and salmon chowder are a bonus. The breakfast choices were better than most. This is our 2nd stay and we'll come back again.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Kimberly,We are delighted you came back to see us at Ascend Hotel – Seaside! It's terrific that our prime location, stellar staff, and palate-pleasing food continued to impress you, and we thank you for your five-star rating. We would love to host you for a third time, so please revisit us for another superb experience!

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Parking is a little challenging to get in and out of.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Brandon,Thank you for choosing Ascend Hotel – Seaside. We're pleased you enjoyed our clean and comfortable accommodations, and we look forward to welcoming you back in the future for an even better experience.

2/10 Terrible

fiona

Stayed 1 night in Jan 2024

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please and amazing service.
Stayed 4 nights in Oct 2023
Response from General Manager on Jan 13, 2024
Dear Kyle,Thank you so much for taking the time to share your thoughts with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Bev

Traveled with family
Liked: Amenities
Enjoyable stay, everyone was very friendly and attentive. We loved the wonderful breakfast, also the chowder and cookies were a nice touch! An easy walk to the shops and ♥️ BEACH ♥️
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Bev,On behalf of the Ascend Hotel – Seaside team, thank you for staying with us and for your review! We're elated that our delicious breakfast, great location, and friendly staff were all highlights of your visit. We hope to welcome you back the next time you're in the area!

6/10 Okay

Tatyana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were looking for hotel with sauna near ocean, so we can go to it after long working weekdays with my husband and doughter.I was calling this hotel before booking. I asked if sauna working. The frond desk person say yes. We were booking this hotel. When we came to use sauna, its was cold, as no one used it. When we turn this on, its takes almost 3 hours to be warm. It was as we are sitting in a warm room. Insulation is not good in the sauna. Under the sauna door is a big gap. It was bad experience. We are filling we pay too much for a room. Breakfast was good. Hot and several choises. This hotel didnt meet our priorities.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Tatyana,Thank you for sharing your experience. We're glad you enjoyed our breakfast selection, but we understand your disappointment regarding the sauna. While we strive to ensure all amenities are ready for guest use, we missed the mark this time. Your feedback on the sauna's heating and insulation is valuable, and we will address these concerns. We hope to have the opportunity to better align with your expectations in the future.

6/10 Okay

Lauren

Traveled with partner
Liked: Cleanliness
We loved how close it is to restaurants. We’re celebrating our 1st pregnancy so the front office guy gave us an apple cider to celebrate. We couldn’t sleep well with the bright balcony light on all night, glaring through the shades. When we asked the front office if they could help, the lady said they couldn’t get anyone out there with a ladder to turn the light off, and gave us an eye mask and a white sheet that didn’t help. We thought we were getting away on this trip to get more rest but ended up losing sleep in this room. How disappointing. The continental breakfast was pretty bland, and the same foods each morning. The fireplace was nice but the pilot light was on all night, another contributor to our lack of sleep. We’ve stayed here a couple times- the king bedroom with spa bath was perfect, but wouldn’t recommend the fireplace room for the price. We will check out a different hotel next time.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Lauren,Thank you for sharing your experience with us. We're glad our location's proximity to restaurants was convenient for your celebration, and it's heartwarming to hear about the thoughtful gesture from our front office staff. However, we're genuinely sorry to hear about the issues with the balcony light and the discomfort caused by the fireplace's pilot light. We understand how crucial a good night's sleep is. Your feedback is invaluable, and we'll use it to make necessary improvements. We hope to have the opportunity to better serve you in the future and provide the restful experience you deserve.

8/10 Good

Aimee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was comfortably and clean. Location was excellent. We were hoping to use the hot tub but it looked like it needed some cleaning/ maintenance
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Aimee,Thank you for choosing Ascend Hotel – Seaside and for taking the time to share your valuable feedback. While we are sorry there was a concern with the hot tub, we are happy to know you enjoyed your stay overall. All of your feedback is important and will be shared with the team. We look forward to welcoming you back and impressing you further.

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Dog Friendly Retreat
Loved this location, it was within walking distance of iconic Seaside shops and restaurants. We loved the complementary salmon/clam chowder served after 5pm, it was so good. Being dog friendly (modest pet fee) and having a river facing rooms were also major a plus. Nice service as well. :-)
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Camilla,We're thrilled to hear how much you enjoyed your stay, particularly our convenient location. It's also wonderful that our complimentary chowder was a highlight, and our dog-friendly policy added to your positive experience. We appreciate your recognition of our friendly team and look forward to welcoming you back to Ascend Hotel – Seaside for another delightful visit!

10/10 Excellent

April

Stayed 1 night in Dec 2023

10/10 Excellent

james

Stayed 2 nights in Nov 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with friendly staff. Rooms were clean, comfortable bed & pillows. One of our rooms had the jetted hot tub & fireplace. Hot beverage station was a nice touch! Complimentary bottled water in the rooms. Hot salmon chowder served every night in the lobby. Breakfasts each morning was satisfying. Great location to walk downtown & to the beach. Definitely a place to return upon or next visit.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Georgia,Thank you for taking the time to leave a review about your recent stay. Being part of your wonderful stay is a great compliment. We're so happy to hear that you enjoyed your time with us and we were able to meet your expectations. Again, thank you for the comments. We cannot wait to see you again!

10/10 Excellent

Lona J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property, clean, not far from sea and restaurants, good breakfast, they give free freshly baked cookies at 2:00 pm, and smoked salmon chowder soup at 5:00 pm, which is really nice of them, and everything tastes good. Thank you.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Dear Olga,We appreciate your kind words! It's wonderful to hear that you found our property to be clean and conveniently located. We're also pleased you enjoyed our delicious breakfast, complimentary freshly baked cookies, and smoked salmon chowder. We can't wait to welcome you back to Ascend Hotel – Seaside for more culinary treats and another enjoyable stay!

10/10 Excellent

Roland K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, front desk has great customer service, very clean and comfortable
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Roland,Thank you so much for choosing to stay with us at Ascend Hotel – Seaside. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled our commitment to both shone through during your visit. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Marina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

8/10 Good

Fealing

Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to stay here again. Beautiful, clean, spacious room. Awesome breakfast, amazing chowder in the evening, wonderful fluffy robe. Being on the river was great and walkable to lots of restaurants, shops and the beach. Staff was friendly and very helpful.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Olivia,Wow! What an excellent review to receive. On behalf of our Ascend Hotel – Seaside team, thank you for spotlighting our spacious rooms, delicious breakfast selections, and friendly staff. Being a part of your wonderful stay is the greatest compliment, and we cannot wait to welcome you back for another fantastic time.

10/10 Excellent

Corine

Stayed 1 night in Nov 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Samantha,Thank you for your five-star review! We're thrilled you had a great experience and look forward to welcoming you back again to Ascend Hotel – Seaside.

10/10 Excellent

Sungjun, San Mateo

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well done
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Shirley,We're delighted you enjoyed your stay at Ascend Hotel – Seaside! Thank you for your kind words. Please come see us again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, comfortable and close to the boardwalk. The front desk staff were efficient and provided exemplary customer service. I will stay again.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Our goal is to impress everyone who stays at Ascend Hotel – Seaside, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and friendly staff helped make your visit memorable. The next time you're in town, we'd be happy to host you again.

10/10 Excellent

Marchell

Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very pleasantly surprised with this hotel
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Russell,Reading your review truly made our day! It was wonderful to welcome you to Ascend Hotel – Seaside, and we are thrilled to know you enjoyed your stay. Thank you for sharing your lovely, five-star review. We look forward to welcoming you back again soon.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
I can't say anything bad about our stay. We chose a King room over the water (river). We had a corner room with balcony, so it had a lot of light with windows on 2 sides. Wireless charging stations, microwave, fridge, and small desk were also present. The location is just a few blocks away from the ocean front, with several restaurants in the area to choose from. The staff was very friendly and accommodating and their hot breakfast buffet and seating area was really great. I wish we could stay another day.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Yvette,Thank you for your five-star review of Ascend Hotel – Seaside. We're delighted you enjoyed your room with its many amenities and our convenient location. The positive remarks about our team and breakfast buffet warmed our hearts. We wish you could've stayed another day, too! We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Becky

Stayed 4 nights in Oct 2023

10/10 Excellent

Arild

Stayed 2 nights in Oct 2023

10/10 Excellent

Darrel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Darrel,We're delighted you enjoyed your stay at Ascend Hotel – Seaside! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the modern design inside and the wall/carpet patterns. Bed was super comfortable with 4 pillows. Closet had 2 plush bathrobes. Enjoyed the patio view too! I will highly recommend this place to anyone going to Seaside. Thanks!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Monica,Thank you for sharing your five-star experience at Ascend Hotel – Seaside! We're thrilled you enjoyed our modern design, comfy bed, and patio view. It's fantastic to hear you found our amenities, like the plush bathrobes, to your liking. We're incredibly proud to have exceeded your expectations. Your recommendation means the world to us, and we look forward to seeing you again.

8/10 Good

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023