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Response from Cyndy-Guest Experience Representative on Apr 19, 2024
We are delighted you enjoyed the convenient location of our Best Western Columbia River Waterfront Hotel in Astoria, Robert. The scenic stroll to downtown is easy and enjoyable. We hope you will return to visit us and have another pleasant experience.
Everyone is friendly great customer services clean property & good breakfast
Arnet L.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 18, 2024
Thank you for sharing your wonderful review of the Best Western Columbia River Waterfront Hotel Astoria, Arnet. It was a pleasure to provide you with a great experience, and we hope you will return to visit us again for another pleasant visit.
6/10 Okay
Dylan
Traveled with partner
Apr 16, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The workout room had like 3lb 5pb and 8lb dbs and a medicine ball and thats it (one treadmill and bike) I think calling that a workout room is quite the stretch. Nice front desk employees and super soft bed tho!
Dylan
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 16, 2024
Dylan, We are glad you enjoyed the friendly service of our front desk team and the comfort of our beds. We apologize for the limited equipment in the exercise area and plan to upgrade it. We appreciate your feedback.
Rooms were clean, spacious and family friendly.
Recommend providing dark window shade instead light for privacy.
LAKSHMINARAYANAN
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 15, 2024
Lakshminarayanan, Thank you for taking the time to rate your recent visit to our Best Western Columbia River Waterfront Hotel Astoria. We will check that the room you were in is equipped with the black-out drapes other rooms have. We hope you will return to enjoy another visit to our property again.
8/10 Good
Brian
Traveled with family and small children
Apr 8, 2024
Liked: Staff & service
Disliked: Amenities
The rooms were ok not bad for the price
Brian
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 8, 2024
Brian, We are glad you enjoyed the clean and comfortable rooms at our hotel in Astoria. We hope you will return to visit us again.
Conveniently located to explore the Oregon Coast line and Columbia River. Staff was friendly and the rooms were tidy.
Tina
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 8, 2024
Tina, We are so glad you enjoyed our hotel's beautiful location and clean, comfortable rooms. We look forward to seeing you return to the Best Western Columbia River Waterfront Hotel Astoria.
10/10 Excellent
Maria
Apr 6, 2024
Very clean
Maria
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 6, 2024
Thank you for your excellent rating, Maria! We are delighted you enjoyed our cleaning team's efforts to provide comfortable lodging at the Best Western Columbia River Waterfront Hotel Astoria. We hope to share our hospitality with you again soon.
10/10 Excellent
robi
Traveled with family and small children, Traveled with pets
The people were so nice!! Dog friendly! I would stay there again! Pool area clean but maybe little to much chlorine burn eyes
robi
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 3, 2024
Robi, We would love to host another great stay for you at the Best Western Columbia River Waterfront Hotel Astoria. Thank you for your lovely review. Our engineering team will check the pool's chlorine levels immediately to ensure they are in line with health department guidelines.
8/10 Good
Roy
Apr 2, 2024
Roy
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Roy, We are glad you enjoyed a great stay at our hotel in Astoria. Thank you for taking a moment to rate your experience, and we hope you will visit us again.
I am very pleased how welcoming the receptionist is. Thank you for the smooth process of checking in.
Maryann
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 30, 2024
Maryann, We are glad your check-in was seamless at our Best Western Columbia River Waterfront Hotel, Astoria, and your welcome was warm and inviting. We hope you will visit us again when you return to the Coast of Oregon. Thank you for taking a moment to review your experience at our hotel.
6/10 Okay
Paula
Traveled with partner
Mar 26, 2024
Liked: Cleanliness, staff & service, amenities
The room was fine, your basic room. It was big with a nice sitting area. The bed was hard, at least for us. The view of the river was good, but the sea lions were loud most of the night! Breakfast was mediocre- the eggs and biscuit gravy were warm at best. For the price though, I would say it’s a decent choice.
Paula
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Paula, We are delighted you enjoyed a pleasant experience at our hotel in Astoria. We know the sealions' talk is not enjoyable for everyone, and we have earplugs and can provide white noise machines if necessary. We hope you will return to stay again and would be glad to place you on the opposite side of the hotel.
8/10 Good
Ju yeong
Mar 26, 2024
Liked: Cleanliness, staff & service
Ju yeong
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Thank you, Ju Yeong, for sharing your feedback with us. We are eager to host a better experience with you and hope you will return to enjoy another visit to our hotel in Astoria.
Great location and amenities. Nice breakfast options too.
Lisa
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 27, 2024
Lisa, Thank you for a stellar rating and review. We are thrilled you enjoyed your recent visit to the Best Western Columbia River Waterfront Hotel Astoria, and we hope you will return to visit us again.
Nice pool and hot tub, overall a nice stay but the beds were a little hard.
Stephani
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Thank you, Stephani, for the excellent rating. We are glad you enjoyed a lovely stay at the Best Western Columbia River Waterfront Hotel Astoria. Our 24-hour pool and hot tub delighted our guests, and we hope you will return to visit us again.
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Thank you for taking a moment to rate your visit to the Best Western Columbia River Waterfront Hotel Astoria, Sara. We are grateful you let us know you enjoyed a fantastic experience, and we hope to host another stay for you soon.
Response from Cyndy-Guest Experience Representative on Mar 25, 2024
Tanna, Thank you for sharing an excellent rating for the Best Western Columbia River Waterfront Hotel Astoria. We are proud to provide the best experience possible to our guests and hope you will enjoy a return visit soon.
Good location courteous staff quiet spot = great hotel. We will be back!
David
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
David, We are looking forward to sharing our hospitality with you again! Thank you for an outstanding review and rating for the Best Western Columbia River Waterfront Hotel Astoria.
The room I booked through Expedia was apparently their base room which meant I ended up next to the elevator. I asked for a different room - I felt I paid a decent amount for the room as compared to what I could have paid directly to the hotel….I was over charged! They upgraded me for a fee….a little disappointed in Expedia’s price charged - $232 AUD which is about $155 US - they were charging $120 US for this room and that is about $177 AUD. I don’t like being ripped off, which is what appears to have happened!!!
Merry
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Merry, We are sorry you felt you did not receive the best experience at our hotel based on the price paid. Rates are based on the style of the room and availability on a given date. Expedia and other partner sites have detailed descriptions of our guest rooms and their pricing. When you arrived at our location, we were glad you recognized the advantage of having a room facing the beautiful Columbia River. Some visitors are disturbed by the sea lions and prefer the opposite side of the hotel. We are happy to try to accommodate any requested changes if possible. We hope you enjoy safe travels in the future.
Response from Cyndy-Guest Experience Representative on Mar 13, 2024
Michele, It was a joy for our team to host you at the Best Western Columbia River Waterfront Hotel Astoria and to provide you with an excellent experience. Thank you for your kind comment and superior score. We hope to welcome you again soon.
10/10 Excellent
Joseph
Traveled with family and small children, Traveled with family
Response from Cyndy-Guest Experience Representative on Mar 7, 2024
Thank you, Joseph, for sharing a wonderful rating and kind review for the Best Western Columbia River Waterfront Hotel Astoria. We hope all guests have the same awesome experience at our hotel as you did.
10/10 Excellent
Jeff
Traveled with partner
Mar 6, 2024
Liked: Cleanliness, amenities
It was perfect for what we wanted - clean, comfortable, excellent river view !
Jeff
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 6, 2024
Thank you, Jeff, for an excellent rating. We are glad you were delighted with the serene view of the river from your room, and we hope you will return to visit us again at the Best Western Columbia River Waterfront Hotel Astoria.
10/10 Excellent
Steve
Mar 1, 2024
Steve
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Thank you, Steve, for the fantastic review you shared with other visitors to the Best Western Columbia River Waterfront Hotel Astoria. We hope you will allow us another opportunity to welcome you.
Response from Cyndy-Guest Experience Representative on Feb 27, 2024
Mark, We are delighted you enjoy our pet-friendly posture. Thank you for the excellent rating and review of the service and accommodations you experienced at the Best Western Columbia River Waterfront Hotel Astoria. We look forward to hosting you and your furry companion again.
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Rob, We are delighted you enjoyed an excellent experience at our Best Western Columbia River Waterfront Hotel Astoria. Thank you for sharing a wonderful review with other visitors.
Cool that they provide ear plugs since the seals are talking all night
Danial
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 20, 2024
Thank you for your excellent rating, Daniel. We know not all guests enjoy the sea lions' lullaby and we hope the earplugs help reduce their songs at night. We hope to see you again soon.
6/10 Okay
Kristen
Feb 18, 2024
Kristen
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Kristen, I apologize that your recent visit was not all you had hoped it to be. We hope you will reach out to us and give us additional feedback on improving another stay for you.
6/10 Okay
Alejandro
Feb 12, 2024
Liked: Cleanliness
Alejandro
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 13, 2024
Alejandro, We appreciate your feedback. We aim to provide the best possible experience for our guests and hope you will reach out to our team so we can learn what needs to be done differently to make that happen for you.
The clerk was very helpful and patient in confirming our reservation. Expedia did not list a confirmation number; consequently our reservation did not show up on the hotels computer. We are very grateful for this clerk who went above and beyond to assist us.
Doris B
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 12, 2024
Thank you for your kind review, Doris. We appreciate your patience as we worked to resolve the reservation issue. It seldom happens that a third-party stay gets "lost" in the metaverse, but it can happen. We recommend all guests double-check reservations with the site and hotel.
Lovely accommodations in a walkable location close to coffee, groceries, river walk. Will be back.
Inga
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 11, 2024
Inga, We look forward to sharing the hospitality of the Best Western Columbia River Waterfront Hotel Astoria with you again. Thank you for an outstanding review.
The staff was so courteous. Front desk, breakfast room, and housekeeping. We stayed 3 nights with our little dogs and plan to come back. You guys were awesome!
Karen
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Wow! Thank you for the awesome review! We are delighted you and your family enjoyed a wonderful experience at the Best Western Columbia River Waterfront Hotel Astoria, Karen. We hope you will visit us again when you return to the Oregon Coast.
Staff were kind, room was basic but had plenty of room for my family. Would definitely stay here again for a family friendly budget trip. Hotel is right near the water and we could hear the seals at night but not enough to keep us awake.
Brittany
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 26, 2024
Thank you, Brittany, for sharing a positive review for the Best Western Columbia River Waterfront Hotel Astoria. Many of our guests enjoy the song of the sea lions. We are delighted you will return for another family-friendly stay.
10/10 Excellent
Jeff
Jan 23, 2024
Jeff
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 24, 2024
Thank you for your excellent rating, Jeff. Our only goal is to provide a wonderful experience for each Best Western Columbia River Waterfront Hotel Astoria guest. We look forward to delivering another 10-star stay for you in the future.
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Thank you for sharing an excellent rating, Morgan. The Best Western Columbia River Waterfront Hotel Astoria staff will be looking forward to hosting another fantastic stay for you on the Oregon Coast.
10/10 Excellent
Terry
Jan 14, 2024
Terry
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 15, 2024
Terry, We are delighted you enjoyed your recent visit to the Best Western Columbia River Waterfront Hotel Astoria. Our team members hope to provide the best possible accommodations and pleasant service to all our guests. We look forward to sharing our hospitality with you again.
10/10 Excellent
Therese
Jan 5, 2024
Therese
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 12, 2024
Thank you for sharing an excellent rating for the Best Western Columbia River Waterfront Hotel, Astoria, Theresa! We are delighted you enjoyed an awesome experience and hope to share our hospitality with you again.
8/10 Good
Javier
Traveled with family
Jan 4, 2024
Liked: Cleanliness, amenities
We liked the surroundings. Also, a quiet location
Javier
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 12, 2024
Javier, Thank you for your wonderful review. We are glad you enjoyed the surrounding area of our Best Western Columbia River Waterfront Hotel in Astoria. We are eager to host another peaceful experience for you in the future.
Response from Cyndy-Guest Experience Representative on Jan 5, 2024
Thank you for the excellent rating, Mommy! We are delighted you had a wonderful experience at the Best Western Columbia River Waterfront Astoria.
8/10 Good
Renee
Dec 30, 2023
Enjoyed my getaway.
The desk staff were friendly and helpful. It is a good location. The room was clean and comfortable.
Renee
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 31, 2023
Thank you for the positive review, Renee. We are proud to provide our guests with a comfortable experience and would like to host another pleasant visit for you in the future.
10/10 Excellent
Jerry
Dec 30, 2023
Jerry
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 31, 2023
Thank you for the excellent rating, Jerry. We are glad you were pleased with your stay at the Best Western Columbia River Waterfront Hotel Astoria, and we hope you will allow us to share our hospitality with you again soon.
The hotel was well maintained and staff was friendly. The bed was comfortable and the room was clean. They also take dogs and the pet fee is very reasonable.
Laurie
Stayed 5 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
Thank you, Laurie, for sharing a positive review of the Best Western Columbia River Waterfront Hotel Astoria with fellow travelers. We are delighted you enjoyed a comfortable experience and hope you will enjoy another lovely stay with us soon.
8/10 Good
karen
Dec 28, 2023
Liked: Cleanliness, amenities
Friendly staff, nice room
karen
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 29, 2023
Karen, We are truly glad you were our guest in Astoria. Our staff is eager to provide you with another comfortable experience, and we hope you will join us at this location for an even better stay in the future.
10/10 Excellent
Christian
Dec 25, 2023
Liked: Cleanliness, staff & service, amenities
Christian
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
We were delighted to share our hospitality with you, Christian. Thank you for the excellent rating. We hope the New Year is wonderful, and we look forward to seeing you again at the Best Western Columbia River Waterfront Hotel Astoria.
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for your excellent rating for the Best Western Columbia River Waterfront Hotel Astoria, Kealin. It was a joy to host your holiday travel, and we hope you will be our guest again in the New Year.
10/10 Excellent
Robert
Dec 24, 2023
Robert
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you, Robert, for your perfect score for our service and accommodations at the Best Western Columbia River Waterfront Hotel Astoria. We are eager to host another wonderful experience for you in the future.
Response from Cyndy-Guest Experience Representative on Dec 24, 2023
Thank you for sharing a positive rating for our hotel in Astoria, Joshua. We look forward to hosting an even better experience for you on the Oregon Coast again.
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Cassie, Thank you for the excellent rating you posted for the Best Western Columbia River Waterfront Hotel. We enjoyed your visit as much as you did and look forward to seeing you again!
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
We are pleased you had an outstanding stay at the Best Western Columbia River Waterfront Hotel, Matthew! It was a pleasure to host a comfortable experience for you, and we are eager to welcome you again.
Response from Cyndy-Guest Experience Representative on Dec 15, 2023
Dan, Thank you for the excellent rating and review of the Best Western Columbia River Waterfront Hotel Astoria. We are thrilled you enjoyed an awesome experience and look forward to sharing our hospitality with you again.
Response from Cyndy-Guest Experience Representative on Dec 15, 2023
Thank you for the !0-star rating, James. We are delighted you gave our Best Western Columbia River Waterfront Hotel Astoria the highest possible score. Our team works hard to provide our guests with the best possible comfort and service, and we look forward to hosting another stay for you soon.