I booked a deluxe suite with 1 king bed, with double sofa bed and ocean view that supposedly sleeps 5, with shower tub combo, etc
Upon check in the room they offered had only 1 king bed and lacked most of the amenities promised. We had to request a rollaway bed, which turned out to be a single bed, making it impossible for the room to accommodate 5 as stated. The room did not have a tub, blackout drapes, or a 36-inch TV as advertised - the TV was at most a 22". I had to prove my reservation said ocean view to get one. The hot tub, pool, and sauna - key features we were looking forward to - were all closed the entire week. Despite confirming their bed and poil availability (open 10-8) over the phone 2d before our arrival, they had closed facilities upon check-in. The hotel recently changed ownership, and i could not find a direct booking site, forcing guests to book thru 3rd party. I watched as 7 out of 7 families, including my own, were told it was 3rd partys fault the hotel reservation system failed to get any reservation correct. One elevator was broken. Also from 8am to 9pm throughout Easter weekend staff threw mattresses one after another banging down several flights of stairs (i have this on video). Had it been not a sold out week during spring break, I would have uprooted. But my young children were counting on a beach weekend near the sand. So buy earplugs, print a hardcopy of your reservation,call about your beds anyway, get there early to argue for them anyway.