Ratings based on 229 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from miami

Horrible customer service

Posted Sep 3, 2017
It's was a complete disaster from beginning to end. they didn't know what they were doing. First of all I reserved one double room and I get there and they had none available, I was offered a second room at no charge, or so I was told. I had to change rooms twice since the air didn't work at all and the rooms were awfully smelly. I was over draft on my bank account from the extra charges, from that "free room". Which I was told No to worry since that card wouldn't get charged until check out and they did it anyways. Then the very rude lady at the front desk said she would call the police because I was insisting to get a receipt for the refund. So upsetting to have to go thru this on a family vacation. I am sharing what happened to me so it won't happen to anyone else. BE VERY CAREFUL when you give a credit card on this hotel.
Comment from Hotel Management
Sep 5, 2017 by Aaron R, Operations Manager, Hotel Management
Good morning, Maria. I am so sorry to hear about your negative experience during your recent visit with us here at the Candlewood Suites Lake Mary. I assure you that this is not typical of our hospitality and welcoming staff. Per your conversation with our General Manager on Saturday, you have not been double-charged. The initial "charge" that popped up on your bank statement was just an authorization, to ensure that valid payment had been presented at check in. This is a process that happens automatically when each guest checks in, but the actual charge does not process until each guest checks out. If you would like to speak with either myself or our General Manager, we are both available to speak with you in more detail.
4 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations

Posted Jun 29, 2017
Nice room with a good price. I was happy with my stay. I stayed two separate nights while flying out of the Orlando/Sanford International Airport. I was on the 4th floor both nights. The only thing I didn't like was the hallway on the 4th floor smells like cigarette smoke. The inside of the room is not as bad. I was in a non smoking room both times.
5 out of 5
by A verified traveler

Hotel Room

Posted May 31, 2017 on Hotels
Short stay, nice room
4 out of 5
by Dennis p luber

Grandsons graduTion

Posted May 29, 2017 on Hotels
All was exellent
2 out of 5
by Lee from Lake Mary Florida

housekeeping of hotel rooms extremely horrible

Posted May 25, 2017 on Hotels
mediocre housekeeping staff need to be replaced like Donald Trump says fired floors dirty Furniture very dirty
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Orange,FL

Clean Hotel Close to Shopping

Posted May 16, 2017
I stayed one night to ring in Mother's Day!😃Room was clean. Hotel staff friendly. Full Kitchen.
5 out of 5
by Gladys

Best place I stayed in

Posted Apr 30, 2017 on Hotels
It was amazing my family loved it, it was like a mini apartment ❤️
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 29, 2017 on Hotels
5 out of 5
by Donald

This traveler left a rating score only Posted Apr 24, 2017 on Hotels
5 out of 5
by Laura

Posted Apr 24, 2017 on Hotels
Great hotel!