Ratings based on 551 Verified Reviews

3.6 out of 5
58% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Posted Nov 19, 2017
Room are very well maintained we need a few items went downstairs they gave us everything we ask for. Very friendly customer services.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Margarita, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Does not accommodate short stays .

Posted Oct 28, 2017
Had to ask for hairdryer and front desk didn't know where it was. Left at 6am no one at desk and no lights on outside couldn't see where I was going! Do not recommend
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
2 out of 5
by A verified traveler from MA

Blood splatters on chair

Posted Oct 28, 2017
Pros: Its proximity to meetings I had for 2 days.
Cons: Communication between the staff and engineering or housekeeping. (The chair could have been removed and replaced) Cleanliness of the rooms.
Imagine checking in at your hotel, late at night for the first night of Two pre-paid nights. Youre tired from a long drive and wish to relax in the arm chair, watch a little Television and go to sleep. After unpacking and turning on lights I moved towards the chair to sit and was shocked by what I saw. To the right of the chair, a small pile of white powder. On the seat cushion, remnants of a fine powder. On the seat and back cushion; What appeared to be blood splatters. The front desk called right after I checked in to see if everything was OK. I reported not really and described what I observed but also said it was late enough I would just go to bed and the hotel could take care of the following day. The next morning (early), I saw the morning clerk and asked him to accompany me and see what I described. He acknowledged there was a note indicating my report with instructions to take care of. The desk manager looked and acknowledged the powder and stated "that is blood". We will make sure this is taken care of today. I came back to the hotel more than 12 hours later after a day of meetings and discovered that the powder was gone, a couple of blood splatters appeared smudged, but the blood remained on the chair. I packed and went to the front desk and informed them that they had not taken care of the issue in it's entirety and expressed that I was not going to stay at the hotel. I truly hope no one else has to experience what I did at this hotel.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Dave, we cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
3 out of 5
by A verified traveler from florida

Posted Oct 11, 2017
Not sastify with the room Thanks Nooooooooooloooooooooooooooooooooo
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
Karina, thanks for being our guest. We are pleased you had an overall nice stay. However, we are disappointed to know you were not pleased with your room and the inconvenience it caused. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent stay. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Oct 10, 2017
Amazing hotel, attentive staff, delicious food, incredible view of the gulf. Will definitely stay here again!
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Thank you so much for this awesome review of Extended Stay America. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We can't wait to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Orlando

Dusgusting

Posted Oct 6, 2017
The interior of this hotel was dilapidated and dirty. It had a horrible odor and I felt like my skin is crawling. The rooms were not supplied with towels or toilet tissue. Lightbulb Missing - A very low class environment-it made my skin crawl
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
Mianni, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Traveling on business. Had an o.k. evening and a good night's sleep -- not much more to say.
Comment from Hotel Management
Oct 6, 2017 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America during your business trip. We are delighted to read you enjoyed being our guest and that you got a good night’s sleep. It was a pleasure to hosting you, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Ohio

one and done

Posted Sep 29, 2017
Pros: Had a kitchen
Cons: Put the kitchen essentials in the room.
Location: Just a stop over so we didn't check out the activities.
The room was just an ok room. The mattress was HORRIBLE. Much needed updates needed!
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Rocky, thank you for staying with us. We are glad you had an overall pleasant time with us and that you liked your room along with the kitchenette. That being said, we are sorry for the issue you had with your bedding and regret any inconvenience it caused. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Funky smell

Posted Sep 25, 2017
Pros: close to work
Cons: clean theentire place
Location: great
Room had a permanent irremoval funky stinch to it.....
Comment from Hotel Management
Sep 25, 2017 by Hotel Management , Hotel Management
We sincerely apologize for the odor issues you experienced while being here. We work hard to provide a clean, fresh environment, and we're sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On a positive note, we are glad our location worked well for you. Please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Sep 23, 2017
Very bad smell rug very wet wasn't to happy need ck for leaks in the ac
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a clean room. Your concerns are being shared with my housekeeping team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management