Ratings based on 375 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maitland, FL

Nice stay

Posted Sep 17, 2017
After hurricaine Irma I was at a loss as to where to go to escape the heat for myself and my fur babies. I was pleasntly surprise how wonderful the accomodations were. I felt at home right away and will no longer stay anywhere else if the need arises. I have also decided next time I travel whether with or without my fur babies Extended Stay America will be my first choice.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Joan, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Nice hotal and close by my house

Posted Sep 4, 2017
The rooms was great it was one of the biggest rooms around
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read your spacious room and our convenient location met all of your expectations for a great stay. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great stay for the price

Posted Aug 17, 2017
Great location for the price. Will stay again!
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks again for including us in your travel plans, and we hope you will come back to see us again.  Sincerely, General Manager
3 out of 5
by Mariel J

Not the room I paid for.

Posted Jun 20, 2017 on Hotels
I paid for a KING sized bed and room. We got the King bed but the room was obviously made for a Full Size or Queen at best. I could not walk around the bed which was jammed up against the A/C under the window. There was no second night stand on this side. Therefore, since my husband was sleeping on the other side, which had a night stand and passage to the bathroom area, I had to running leap to launch myself into the bed and inch my way off the bottom of it each and every night. As I was there for medical, this was a bit uncomfortable. The problem is that I booked way in advance for a King sized room, in January, and by June, I was given a room smaller than what I should have gotten for the price of the King room that I contracted for and was promised. Secondly, the first refrigerator didn't work, nor did the second, but they were changed in the first two days, and the third froze everything thereafter. Other furniture not too good either, sinking cushion on couch and non-reclining recliner. The staff was nice, however, they were attentive and responded to most of our problems promptly.
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Thank you for being a guest at our hotel. Although you liked the attentive service provided by our staff, we are disappointed to learn about the challenges you experienced while being here. We assure you this is not normal for us, and we have shared your feedback with our team in order to prevent similar issues from happening again. We hope you will give us another opportunity when you are in the area, as we would love to make it up to you and provide you an enjoyable, comfortable and memorable stay. Sincerely, General Manager
4 out of 5
by A verified traveler

Baseball Travel

Posted May 31, 2017 on Hotels
Clean and comfortable... always like having a kitchen to cut food costs as we travel a lot for baseball tournaments. Lots of road construction in the area and the GPS gets really confused, plus there are three Extended Stays within the same corporate park so make sure you are at the correct address.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr . We are delighted to read you liked our clean facilities and the kitchenette in your room. That being said, we are sorry for the difficulties you experienced to locate us. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager 
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Comfortable but more apartment style

Posted May 29, 2017
The hotel is really clean and functional. Hotel staff is limited so a lot of it is self serve and going to the front to get what you need. The rooms are nice and clean and everything was great. Just think of it as staying in an apartment and sorta tending to yourself versus a hotel style treatment
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Mark, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are happy to know you liked your clean room and that you enjoyed your stay while you were here. Thanks again for writing a nice review, and we hope you will make plans to visit us again soon. Sincerely, General Manager
5 out of 5
by Lisa

Nice stay but not good location.

Posted May 28, 2017 on Hotels
The amenities to hotel were great. But, the location was not really what I was looking for. There was nothing around the hotel and is far from Disney and downtown Orlando.
Comment from Hotel Management
May 31, 2017 by Manager, Hotel Management
Lisa, thank you for taking the time to share your feedback. We are happy to know you enjoyed your stay at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. and were impressed with all our amenities. That being said, I am sorry our location was not that appealing to you. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hanover va.

Clean hotel

Posted May 10, 2017
Only problem was finding hotel due to road construction. Entrance is right at road close sign. Once we found hotel we enjoyed our stay. Would stay again now we know how to get to hotel.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Jack, we are glad you chose Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. Thanks for your compliment and for letting us know that you had a great experience with us. We appreciate your business and look forward to many more visits from you. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 6, 2017
This is a training hotel so the staff is NEW and does not know the answers to simple questions. Also when booking it said breakfast included. Nothing major but it said waffles etc. The Breakfast was coffee and packaged muffins, granola bars, hot choc, grits & oatmeal. We really did not want anything and that was a good thing as there really was nothing. No fruit at all
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. We are pleased you had an overall nice visit. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to our breakfast offerings. We value your comments and will use it to improve our services going forward. We hope you will consider giving us another chance in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
It was a pleasant surprise to stay at the Estended! Was not sure and had no big expectations, however, what a nice little experience. Place was redone and whomever did it was discipline and simple but very effective Will stay again.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
We are delighted you chose to stay with us at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. It is great knowing we met your expectations for a comfortable experience, and we truly appreciate your compliment. Thanks so much for your being our guest. We look forward to your return. Sincerely, General Manager