Ratings based on 407 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Nov 21, 2017
Overall it was an alright hotel, the room was dirty and there was a few bugs, front desk employee was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Spacious Room

Posted Nov 6, 2017
Excellent Service the room was enormous and clean I recommend it to everyone's
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Sandy, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your huge room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Mary’s, GA

Great Hotel, just off I-4.

Posted Nov 1, 2017
Pros: Nice rooms, well appointed with large televisions and cooking facilities that are valued by families and extended stay travelers at a great value.
Cons: Everything can be improved and my perception is that this staff is working hard to prove that to their guests and corporate management.
Location: Downtown Maitland and Winter Park are just on the other side of I-4, with downtown Orlando 5 minutes away and the theme parks 25 minutes to the south.
Management staff very involved with guest experience. John Waters, General Manager and his assistant GM, Josh are on top of this operation and value the input that is received from their guests and it shows. I would rank these gentlemen A+.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Wow - Paula, thanks for the gracious review. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We will definitely share your compliments with John and Josh. It was such a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Not really what we expected...

Posted Oct 16, 2017
Pros: Location...
Cons: More customer services...
Breakfast was not a breakfast. They did not cleaned the room at all in 2 days.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for your review. although you liked our location, we are sorry the breakfast offerings were not to your liking. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
This hotel is really nice. Staff was super friendly and cery accommodating. I needed a few things a few seperate times and they gave them to me no problem. Room was nice clean exactly what we needed for the large group. Only downfall was the continental breakfast. A few muffins and some coffee, no cereal, milk, oatmeal etc. But i do understand we have a kitchen we can cook but we were there 1 night so i didnt want to buy more than what we needed. Even still its not that big a deal i would still come back and stay here. Super nice hotel and perfect area.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are glad to know you were satisfied with your stay and that you liked the kitchenette in your room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

coming home

Posted Aug 30, 2017
Just my hotel of choice for my weekly trip perfect for most occasion
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
We are happy for your stay and taking the time to leave a feedback. It's great to read that we are your choice of hotel compare to any other within the area. We appreciate your comments and hope to welcome you back to your home away from home. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

perfect

Posted Aug 25, 2017
This is my hotel for my weekly business it works perfectly for my needs and always satisfied
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad to know that our service and facilities were perfect for your needs. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

simplicity

Posted Aug 25, 2017
This is my hotel for my weekly business it works perfectly for my needs and always satisfied
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad to know that our service and facilities were perfect for your needs. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Has great potential

Posted Aug 24, 2017 on Orbitz
Hotel staff was super nice. Very helpful and pleasant to talk too. Hotel looked like it had many recent upgrades- nice newer wood floors, new appliances, but lacking in the general handyman aspect. Could see many old wall repairs and sloppy paint. Very clean.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to know their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

again

Posted Aug 23, 2017
Since I discovered this hotel I have been staying here every time I am in town be back next week
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Thank you for making Extended Stay America your home away from home. It’s a pleasure knowing you thoroughly enjoyed being with us. We hope to see you again soon. Sincerely, General Manager