Ratings based on 760 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hotel close to family gathering.

Posted Jan 14, 2018
The room was very clean and spacious! The breakfast was quite good!! All staff especially Rick at the front desk and the ladies in dining area were very pleasant and helpful! Definitely would stay there again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Super Comfortable and Clean

Posted Jan 8, 2018
Great location within walking distance of restaurants, super clean and comfortable, staff was courteous.
Comment from Hotel Management
Jan 11, 2018 by Hotel Team, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Wonderful customer service

Posted Dec 28, 2017
A request was made for an early check in for my brother and his wife. They had traveled a better part of the night and arrived in Orlando early am on Christmas morning. I explained how his wife is expecting and not feeling so great so any earlier they could accommodate would be appreciated. They had the room ready first thing in the Mort so they were able to get some downtime in before our family dinner. My brother and his wife said the hotel room is beautiful, beds super comfy!!! Thank you Hampton Inn staff for the amazing customer service!!
Comment from Hotel Management
Jan 11, 2018 by hotel team, Hotel Management
Thank you for your feedback!
2 out of 5
by A verified traveler from lake mary, florida

First stay at Hampton Lake Mary, FL

Posted Dec 18, 2017
I was unable to get any sleep the night I stayed at this Hampton. The Ac unit in the room was extremely loud, the insulation and walls must been thin as paper because I could hear everything in the hallway and beside and above the room. Despite the comfortable bed I could not fall asleep And was very disappointed for the price paid and unable to get any rest for a business meeting the next day. During the night/morning hours every single door in the hallway opening and closing was heard. During the morning time when the staff started Cleaning the rooms you where able to hear them talking and working while still in the room. It's a terrible design flaw Hampton has done for this dwelling. Not sure how I would enjoy staying at one ever again. Waste of time, sleep, and money. Also during the time I showered a yellow/brown substance came out and was all over the shower floor which did not even make me want to take a shower. Unable to know why that would be in the water system.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Pros: The water pressure in the shower and the comfortable bed.
Cons: A shuttle to Sanford Airport.
We were in town for a long weekend and just stayed one night to be close to Sanford Airport and was very pleasantly surprised. The room was very clean and roomy. Many restaurants were close enough to walk to if you wanted. The bathroom door was a very cool added detail to the room, which makes you know they keep it updated. They have good coffee in their lobby and when you have to get up at 3am to catch your flight, that is important. Would definitely stay here again.
Comment from Hotel Management
Dec 15, 2017 by Hampton Lake Mary, Hotel Management
Thank you for your review! We hope to serve you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Mary, FL

Near airport

Posted Dec 11, 2017
Drive from airport not too far. Room is lovely!!!
Comment from Hotel Management
Jan 11, 2018 by hotel team, Hotel Management
thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lots of great places to eat within walking distanc

Posted Dec 5, 2017
Lots of great places to eat within walking distance, Nice breakfast buffet
Comment from Hotel Management
Dec 7, 2017 by The Hampton Lake Mary, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Perry, GA

Love the hotel

Posted Nov 25, 2017
Pros: Check in experience was great.
Cons: When we were checking out yesterday morning, the young lady behind the desk was engaged in a LONG conversation with another client. WE LEFT.
Location: Right off I4 - close to Seminole Towne Center - about a 30 minute drive to Orlando - about a 30 minute drive to Daytona Beach.
Check in was great.The young man and young lady were welcoming. Room was spotless and comfortable. Breakfast offerings were spot on ~ nice selection of items. Location is great ~ right off I4. When it came to our check out, we were extremely disappointed. We waited for over 5 minutes for another guest to check out. Unfortunately the guest was engaging with the young lady behind the desk but not about her stay. Finally we left. The guest checking out had a room on the 5th floor but was discussing her personal life issues with the young lady checking her out. This was a continuation of a discussion that occurred on the bench outside the elevator when we were returning to our room after breakfast.
Comment from Hotel Management
Dec 7, 2017 by Hampton team, Hotel Management
Thank you for taking the time to review our stay! We are sorry that your check out experience was not as prompt as your arrival. We hope you will consider giving us another try the next time you are in town.
1 out of 5
by A verified traveler from sanford, fl

Horrible staff

Posted Nov 25, 2017
50 characters isn’t long enough. Left the hotel. Didn’t stay. Checked into a Marriott
Comment from Hotel Management
Dec 7, 2017 by Hampton, Hotel Management
We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Pleasant place to stay.

Posted Nov 24, 2017
Pros: The rooms were clean, neat, with all the extras a traveler would need.
Cons: Tea bags in the room. I'm not a coffee drinker.
Location: Lots of shops and restaurants. Close to the airport which was our main concern. The staff was helpful with extra information about the airport.
We were looking for a place close to airport. Pleasant surprise as to how nice the rooms were. Clean, safe with lots of extra special touches. Will definitely stay here again when in the area and recommend it to all. The staff was great and very knowledgeable about the areal
Comment from Hotel Management
Dec 7, 2017 by Hampton Team, Hotel Management
Thank you for your review!