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Reviews of Katerina Hotel

2.5 out of 5
Katerina Hotel
830 Lee Road, Orlando, FL

Reviews

4.2
Rating 10 - Excellent. 48 out of 721 reviews" "
Rating 8 - Good. 77 out of 721 reviews" "
Rating 6 - Okay. 110 out of 721 reviews" "
Rating 4 - Poor. 133 out of 721 reviews" "
Rating 2 - Terrible. 353 out of 721 reviews" "

4.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ligenchy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was very bad I would like to get my refund back because they didn’t have no pool they room was really bad they tv was bad everything was bad even the wifi was very bad
Stayed 4 nights in Apr 2022

2/10 Terrible

attila

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t ever stay at this hotel
Horrific. Delayed flight I arrive at 1130pm. Security guard “cue” says everyone went home at 7pm(!!!) Says usually they put you on the “registry” but they forgot to do it(!!) so at midnight I have to find a hotel room? Just plain awful
Stayed 1 night in Apr 2022

2/10 Terrible

Chaz.NYC, New York, NY

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to be torn down. ˙pɐǝʇsuᴉ ɹosᴉʌpɐdᴉɹʇ uo ʍǝᴉʌǝɹ ʎɯ ǝǝs ǝsɐǝld oS ˙ǝʌᴉʇɐƃǝu sᴉ ʇᴉ sɐ 'ʍǝᴉʌǝɹ ʎɯ ǝʌoɹddɐ ʇ,uoʍ zʇᴉqɹO
Stayed 1 night in Dec 2020

4/10 Poor

Macy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasnt terrible but all linens were stained, and didn't have a blanket on the bed could not get housekeeping to bring me clean towels the whole week I was there not sure if it wasn't communicated that I asked for them or if they just decided they weren't going to give me any. Front desk staff tried really hard to be helpful though they were all very pleasant but Won't be staying there again not worth the price...
Stayed 4 nights in Aug 2020

2/10 Terrible

Louis

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I had to get my money back because nothing were like the pictures! Pool was closed and had stuff growing in it! Capers looked really ruff looks like it’s time to change them! They show a breakfast bar and they didn’t honor that righter thay really need to update there photo and service cause that was horrible!
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK for the price.
The front desk staff was welcoming. The couple fighting outside the front door....not so much. The hallway of our non-smoking room smelled of smoke. The room was clean enough. Phone not plugged in and phone wall jack was unattached with wires hanging. Wallpaper some damage and floor board not fitted against corner. AC worked great! Shower water pressure was good. Wifi worked well.
Stayed 1 night in Jun 2020

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty!!!!! Please Avoid
The absolute filthiest place I have ever stayed. The entire place smelled of mold and smoke. Our room had a lot of damage, mold, and stains. The only member of staff I had any dealing with was the front desk clerk. She was pleasant enough. We only stayed for one night. I would have been better off just forgetting the money and going home.
Stayed 1 night in Feb 2020

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Management on Apr 1, 2020
Thank you for your feedback

6/10 Okay

Pete

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Management on Apr 1, 2020
Thank you for the feedback!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible customer service
Stayed 2 nights in Mar 2020
Response from Management on Mar 23, 2020
Thank you for your feedback.

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
orrible place to stay
horrible customer service
Stayed 1 night in Mar 2020
Response from Management on Mar 22, 2020
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Sydney M.

The Hotel is "tired".
Although the hotel appears to be clean, the first room had peeling wallpaper, the toilet was clogged and there was no microwave or fridge. Because of the toilet, I asked to change rooms. The next room also had peeling wallpaper. The lights at the nightstand didn't work. I put the lamp from the table there. Good enough for my 2 night stay. There was a microwave and fridge. Ceiling plaster was missing at the entry, paper was stuck to one headboard, a decorative finial was missing from the second headboard, holes from a previous shower rod had not been repaired. I took photos. I knew it was a 2 star and had no expectations. Staff was pleasant. While I waited to check in more than one family had issues with extra charges on their bill and was unsatisfied with the lack of response from the manager. I was told she was the owner. A Walmart Market and fast food was a short walk. As I had no major issues, it was close to my weekend event and I was prepared for a low budget room, I would stay there again.
Stayed 2 nights in Feb 2020

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad and unsafe
we did not stay there and had to find another hotel as it was unsafe
Stayed 1 night in Mar 2020
Response from management on Mar 22, 2020
Thank you for your feedback.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was terrible, the wall ,carpet ,microwave bathroom
Stayed 1 night in Mar 2020
Response from management on Mar 22, 2020
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is a thief!
The owner will literally keep your money. She will refuse to look at your paper receipt showing you already paid for your stay and then keep your deposit saying that you never paid for the night before. I tried to show her my receipt and my bank statement showing I already paid her but she literally threw them in my face. This is the worst hotel I have ever stayed at. On top of that the Microwave in my room never worked for the entire 2 weeks I stayed here and the roaches were so bad I had to keep my food inside ziplock bags!!! Beware this hotel will rip you off!
Stayed 7 nights in Mar 2020
Response from Management on Mar 23, 2020
Thank you for your feedback.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was horrible. The room was extremely dirty. My mirror was cracked the toilet was clogged. The walls were falling apart. It smelled horrifying.
Stayed 2 nights in Mar 2020
Response from management on Mar 22, 2020
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Jessica

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from mngnt on Mar 13, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from mngnt on Mar 13, 2020
thank you for your feedback

6/10 Okay

Elizabeth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were ants in my bed and i saw a cockroach
Stayed 6 nights in Mar 2020
Response from mngnt on Mar 13, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from management on Mar 22, 2020
Thank you for your feedback.

2/10 Terrible

shaniqwa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from management on Mar 22, 2020
Thank you for your feedback.

6/10 Okay

Victor

Disliked: Property conditions & facilities
Never stay again!
It was absolutely horrible from the room and the hotel experience itself was outlandish. Dirty towels, linen, sheets. Also there were roaches in the room. Also it smelled of urine.
Stayed 2 nights in Feb 2020
Response from mngnt on Mar 8, 2020
thank you for your feedback

4/10 Poor

Francisco

Stayed 1 night in Feb 2020

2/10 Terrible

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from mngnt on Mar 8, 2020
thank you for your feedback

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from mngnt on Mar 8, 2020
Thank you for your feedback

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from mngnt on Mar 8, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty need to be shut down.
There were roaches, dried throw up in sink, hole in curtains, wall paper coming off the walls carpet needs to be replaced
Stayed 3 nights in Feb 2020
Response from mngnt on Mar 8, 2020
thank you for your feedback

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from mngmt on Mar 1, 2020
thank you for your feedback

6/10 Okay

Billy C

Stayed 9 nights in Feb 2020

6/10 Okay

Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from mngmt on Feb 28, 2020
thank you for your feedback

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
heater i room didn’t work, and front desk couldn’t even get me another blanket. I had to to desk every nite to get my room card reset.
Stayed 4 nights in Feb 2020
Response from mngmt on Feb 28, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from mngmt on Feb 28, 2020
thank you for your feedback

2/10 Terrible

Jessica

Stayed 1 night in Feb 2020

4/10 Poor

Josef

Business traveler
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from mngmt on Feb 28, 2020
thank you for your feedback

2/10 Terrible

Krissy

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what u pay for. Mold in room, smell was bad, and a couple was fighting in parking lot. Pretty sure there was drug deal happening in parking lot. Would not stay again.
Stayed 1 night in Feb 2020
Response from mngnt on Feb 23, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy it at all. The AC was not working. The TV was not changing channels only volume. Had to change it manually.....
Stayed 2 nights in Feb 2020
Response from mngnt on Feb 20, 2020
thank you for your feedback

2/10 Terrible

kimberly d

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from mngmt on Feb 19, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from mngmt on Feb 18, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Difficult to contact hotel desk before check-in call many times never pickup phone, then hotel is in bad condition floor seems to have been flooded before especially 5th floor where my room was room smell bad like mold.. worts experience never again on this place..
Stayed 1 night in Feb 2020
Response from mngmt on Feb 18, 2020
thank you for your feedback

2/10 Terrible

Kiara

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2020
Response from mngnt on Feb 18, 2020
thank you for your feedback

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was ok
The rooms were decent. Nothing spectacular.
Stayed 1 night in Feb 2020
Response from mngmt on Feb 18, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i came into the hotel is wasnt like the pictures a few items was no longer there. I then went to get my things and go to my room. As soon as i opened the door to my room this terrible oder smacked me in the face. I went to the front desk just to be handed a can of febreeze. I used most the can which did nothing. As im spraying the room i noticed the room very poorly cleaned ( if it was even cleaned at all) the tub was filthy, sticky dark substance on the walls , roaches crawling on the walls and bed.
Stayed 1 night in Feb 2020
Response from mngmt on Feb 18, 2020
thank you for your feedback

6/10 Okay

Christy

Stayed 1 night in Feb 2020
Response from mngnt on Feb 18, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a crack hotel. It reeked of drug smoke. The carpet was threadbare. There were derelicts hanging around. There was no washcloth. The tub was disgusting. The TV didn't work.
Stayed 1 night in Feb 2020
Response from mngmt on Feb 18, 2020
Thank you for your Feedback

2/10 Terrible

Melissa

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE AT KATERINA
This was the worst hotel experience of my life. The 'motel' was filthy, the staff was disinterested, not to mention unhelpful. This was the most misleading offer and quite frankly was false advertisement and yet there was apparently nothing anybody could do. Here's a glimpse of what I dealt with: roaches, dirty carpets stained with an unknown substance, smoke detector Hani g from the ceiling in a plastic shopping bag, phone in room was hanging from the wall with exposed wires, no a/c, syringe in the sink, no bulbs in the lamps, entire hotel smelled of urine and weed, tub/shower didn't drain and was never fixed, tv didn't work to, broken lamps and the list goes on!!
Tub not draining.
Smoke detector hanging from ceiling in plastic bag.
Phone off the wall with exposed wires.
Broken lamp
Stayed 2 nights in Feb 2020
Response from mngmt on Feb 18, 2020
thank you for your feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
This place was the most disgusting and scary place I ever stayed!! Traded rooms 3 times and still got a nasty room!!! Missing microwave and no TV!! Said I'd have to change rooms again for a working tv.
Mildewed sheets
Carpet coming up
Many places like this!! With mold too!
Stayed 1 night in Feb 2020
Response from mngnt on Feb 18, 2020
thank you for your feedback

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from mngmt on Feb 13, 2020
thank you for your feedback