Ratings based on 248 Verified Reviews

3.3 out of 5
73% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice inexpensive hotel near the airport.

Posted Apr 26, 2017
This is a good place to stay near the airport in LIberia..I wouldn't recommend it for a vacation type of stay..just a place of convenience if your plane leaves early the following morning. The hotel grounds are nice but the rooms are outdated..old beds and linens. I was excited about staying somewhere with a casino, but it was closed. The restaurant is ok..Nothing great ..I probably would walk to.the plaza next door next time.
1 out of 5
by A verified traveler from torrance ca

hotel has cockroaches, air condition make noise

Posted Apr 15, 2017
Pros: breakfast ok
Cons: re-design
Location: nice restaurant, close to airport
hotel has roaches, air condition make noise, pool dirty, broken ice machine
Comment from Hotel Management
Apr 18, 2017 by Edgar Ovares, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for the problems with the room,we are working for the remodel the rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino
3 out of 5
Recommended
for Everyone
by A verified traveler

good first or last stop before or after flying

Posted Mar 24, 2017
Pros: see above
Cons: mattress
Location: airport near by
beds or not the best. restraunt is very good, nice casino, nice pool and grounds.
2 out of 5
by A verified traveler

Posted Mar 22, 2017
No hot water. Street noise all night. Could smell cigarette smoke in the room. We reserved a non smoking king bed, but gave us a queen bed. Had to argue with the reception person about the difference. Finally got a king bed room.
3 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Hotel close to Liberia Airport

Posted Mar 14, 2017
We had an early flight out of Liberia so stayed here for convenience. The receptionist and restaurant staff were very friendly. The breakfast buffet provided eggs, hash browns, beans and rice along with fresh fruits, cereals, and toast. Very filling. We had an outside room at the end of the building on the bottom floor. The room needed updating, but was clean. The beds were too firm for my taste and it took a little while for the room to cool down once we got the air conditioning on. There was nothing that the hotel could do, but be aware that there is a music/bar venue across the street that was jamming loudly into the early hours of the morning. Don't know, but this may only happen on the weekends. This hotel is very family friendly with a playground, a small depth kiddie pool, and a fairly larger pool surrounded by lounge chairs. For the price and the fact that this was a quick stay in order to catch our flight, it fit our needs.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Stayed 1 night, not to far from airport..friensly staff..room was cold enough and beautiful pool scenery..beds were way firmer than I would have wanted and bathroom had sugar ants on sink...
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
My kids were very happy with the pool and playground.
Comment from Hotel Management
Mar 25, 2017 by Edgar Ovares, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our Hotel. Your comments is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Hotel

Posted Mar 6, 2017
Pros: I liked the entire facility, and Liberia is a very easy airport and now many airlines service it. So much more convenient than San Jose.
Cons: In room coffee could be improved, a small fridge would be helpful.
Location: We used the hotel for airport convenience, but the main shopping area is about 4 blocks away. The beautiful beaches are fairly close by.
We stayed at the beginning and end of our trip. It is most convenient to the major shopping center in Liberia. It is quiet with two pools, one shallow for children. The grounds are quite nice, food excellent, hotel room nice. Ground instant type coffee was not great, but the kitchen, if you ask had coffee earlier than their 6:00 AM opening. I found the hotel most convenient, easy to get to, and the $20.00 cab fare for 4 with luggage most reasonable. I will stay here again!
Comment from Hotel Management
Mar 9, 2017 by Edgar Ovares, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

It's a nice hotel. Not special in any specific way

Posted Feb 22, 2017
Pros: Rooms are nice and spacious. Beds were fairly comfortable.
Cons: I wish it had a small refrigerator in the room as it was so hot that we could not even keep some drinking water cool.
Location: Location is next to a mall so that's handy.
We stayed here the last 2 nights before heading home. Chose it mostly because of proximity to Liberia airport. The staff as always were very good.
Comment from Hotel Management
Feb 25, 2017 by Edgar Ovares, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino
4 out of 5
by timothy

great price, lots to offer

Posted Feb 21, 2017 on Hotels
a very nice hotel. two big pools, tennis courts, casino and outdoor dining. very reasonably priced and close to downtown and the airport.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. Edgar Ovares General Manager Best Western El Sitio Hotel & Casino Best Western El Sitio Hotel & Casino