My husband and I booked a nine day stay via Expedia at this boutique resort and paid for a partial oceam view 2 bed suite. The noise from the nearby sports bar was so loud, we could not sleep - even with first class ear plugs. In addition, the walls between units are so thin, we could clearly hear our neighbors conversations and even their snoring! Two nights of no sleep resulted in my becoming ill, so we had to change rooms. We asked for and were granted rooms as far from the sports bar as possible - the cheapest rooms at the resort with a single double bed. Finally, we could sleep. Unfortunately, the resort will not refund us the difference in price - almost $100 USD per night! This is unacceptable to us given the noise levels of the "upgraded" room almost ruined our trip and resulted in illness.Despite the noise levels, the staff are exceptional. They are friendly, hard working and try their best to make their guests happy.The food is good for a buffet style. Generally fresh, good variety and plentiful. Our favourite is the per cup made fresh Costa Rican drip coffee. A great way to start the day.
The resort is aging, so some of the facilities and services are dated, can work intermittently, but are adequte. On a number of occasions the power went out to the resort and the water to our room stopped flowing. In all cases, however, these services were restored in a short time. This is definitely not a first class resort, but ok if satisfied with the basics.