Ratings based on 136 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Modern boutique hotel right on the beach

Posted Jul 11, 2017
We spent at El Mangroove 7 days with our two kids. It was a wonderful experience! Food, amenities, pool, beach - everything was excellent! I want to specifically mention staff - absolutely one of the best services we got. They knew our names and our kids names:) Please note that beach adjacent to the hotel is a public beach. That didn't bother us at all. In addition, we even did some snorkeling right at that beach just walked 10 min to the edge of the cove.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations Manager, Hotel Management
Dear Marina: Thank you for sharing your experience at the El Mangroove, Autograph Collection We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful, modern hotel on the beach.

Posted Jul 3, 2017
Location: Try Ginger's for dinner - about a 10 minute drive from the hotel. Great food!
Lovely, clean, modern hotel away from the noise. Very relaxing. Food was a little pricey, but good. Good workout facility, awesome pool with cabanas.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations Manager, Hotel Management
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Jun 29, 2017
Great staff, Everyone went above and beyond! Will be returning
Comment from Hotel Management
Jul 1, 2017 by Guest Relations Manager, Hotel Management
Dear Amanda: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Everything was perfect except I would say the food is mediocre.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations Manager, Hotel Management
Dear Ashely: Thank you for sharing your experience at the El Mangroove, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 29, 2017
highly recommended great service and staff you will love the architecture of the hotel
Comment from Hotel Management
May 29, 2017 by Guest Relations Manager, Hotel Management
Dear Guest : Thank you for sharing your experience at the El Mangroove, Autograph Collection We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted May 26, 2017
We arrived extremely late due to mechanical issues with our airplane in Miami. However, as soon as we got in, the staff was ready and waiting for us. They immediately greeted us with a refreshing cocktail and took us to our room. The resort was absolutely beautiful. Everyone was sincerely polite and genuinely wanted to assist in making our time in Costa Rica enjoyable. We would most definitely return to El Mangroove for a future trip.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations Manager, Hotel Management
Dear Ashley: Thank you for sharing your experience at the El Mangroove, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Pieces of tranquility and comfort

Posted May 2, 2017
Our stay in the hotel was overall a great experience, our room was nice with a great bed. Pool space is neat, pool snacks and drinks service not so efficient, but once your order is there, products are good. Wi-fi tends to go to slow balance of the equation.
Comment from Hotel Management
May 29, 2017 by Guest Relations Manager, Hotel Management
Dear Guest : Thank you for sharing your experience at the El Mangroove, Autograph Collection We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
5 out of 5
Recommended
for Everyone
by A verified traveler

Great quiet place to stay

Posted Apr 23, 2017
Cons: Food selection could be better
Staff is superb, very quiet and relaxing place, 30 minutes from airport
Comment from Hotel Management
Apr 24, 2017 by Guest Relations Manager, Hotel Management
Dear John: Thank you for sharing your experience at the El Mangroove, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Impeccable resort

Posted Apr 16, 2017
Pros: Everything.
Location: Free kayaks, snorkeling gear, tour guide and concierge on site, as are rental cars. Jungle hiking within two hours, and close to Playa Coco and airp.
Ultra-friendly and accommodating staff, beautiful grounds, clean room, comfortable bed, and unmatched location.
Comment from Hotel Management
Apr 24, 2017 by Guest Relations Manager, Hotel Management
Dear Dave: Thank you for sharing your experience at the El Mangroove, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2017 on Hotels