Very nice resort, confusing reservation staff
Posted Mar 26, 2017
Four of us came to the resort together. The staff was very friendly and bilingual. Drinks were easy to get, not watered down and the bartenders were willing to try some new concoctions. Would like some of the places to be open longer (evening hours) but once we figured out when things closed, it wasnt hard to work around it. Reservations were the only confusing part. There are different desks for excursions (upstairs), taxi reservations, dinner reservations, and general questions.
Activity coordinators were not too pushy and we genuinely had fun with some of them.
Rooms are comfortable and clean. Resort is well-maintained. No mosquitos on the property.
Make sure to bring plenty of sunscreen as prices at the resort are very high if you run out.
Also, be on the lookout for tiny geckos, iguanas, ring-necked magpies, mapaches (raccoons) at night, and monkies.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Expedia readers.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Jean Marie Prudencio