Ratings based on 461 Verified Reviews

3.6 out of 5
70% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very nice resort, confusing reservation staff

Posted Mar 26, 2017
Four of us came to the resort together. The staff was very friendly and bilingual. Drinks were easy to get, not watered down and the bartenders were willing to try some new concoctions. Would like some of the places to be open longer (evening hours) but once we figured out when things closed, it wasnt hard to work around it. Reservations were the only confusing part. There are different desks for excursions (upstairs), taxi reservations, dinner reservations, and general questions. Activity coordinators were not too pushy and we genuinely had fun with some of them. Rooms are comfortable and clean. Resort is well-maintained. No mosquitos on the property. Make sure to bring plenty of sunscreen as prices at the resort are very high if you run out. Also, be on the lookout for tiny geckos, iguanas, ring-necked magpies, mapaches (raccoons) at night, and monkies.
5 out of 5
Recommended
for Couples
by A verified traveler

Awesome Honeymoon!

Posted Mar 21, 2017
Pros: The laid-back nature of the place
Location: Went horseback riding to a zip-line at the top of the jungle canopy, zip-lined down to a spa where we had a mud bath. Awesome day!!
Incredible views, awesome grounds, fantastic staff and people at the Occidental made this a stay to remember and we cannot wait to come back again!
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Dear Guest, First and foremost we would like to thank you for sharing your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness. At the same time happy that they enjoyed the nearby tours and the views that the hotel has. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regads, Jean Marie Prudencio.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Great staff particularly Olman at the beach bar!

Posted Mar 21, 2017
Pros: Clean beautiful grounds
Cons: A second pool and washroom facilities closer to the beach
Location: Close to beach and transportation to zip line, fishing and tours available
Great hotel if you want to remain fit during your vacation. Steep walking paths and 75 stairs from the pool to main lobby. Frequent shuttle service available if this is not your thing.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Dear Carole & Ken, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Papagayo, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are delighted to see that you really enjoyed the beauty of our installations and Gardens. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to relax

Posted Mar 20, 2017
It was amazing. The staff is really nice. The food is nice for buffets. The retaurants are great. The pool is relaxing and people come around and ask you if you want drinks.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Fantastic experience!

Posted Mar 19, 2017
Everything about this vacation was perfect! Room was large, gorgeous and clean. Food was fantastic, staff went above and beyond to respond to my need for gluten free food (Celiac) and it was safe and tasty! Beach is small but beautiful and there was always chairs and space, shade is available if you want it. Beautiful birds and you are likely to see lots of howler monkeys in the trees near the beach. Pool is also large and lovely and there were always chairs. The resort is intimate and quiet. It's spread out so lots of walking/stairs, but shuttles are readily available. Staff went above and beyond expectations. Oceanview rooms are worth the extra $. I HIGHLY recommend this resort!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Treena, Thank you for making our Occidental Papagayo your choice hotel on this occasion and your very kindness to Expedia's travel community, this positive feedback keeps us motivated to meet the compliance of our demanding quality standards. At Occidental we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of chefs prepare for each service a wide variety of delicacies to cater for all dietary requirements (gluten free) and we are very pleased that we could satisfy yourselves. And as indicated by the hotel being constructive in hills, we offer to our clients the service of transport 24 hours of the day, so that this is not impediminto in the enjoyment and I rest in the resort. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you again very soon. Kind Regards, Jean Marie Prudence
5 out of 5
Recommended
for Everyone
by A verified traveler from florida,u.s.a.

enjoyment

Posted Mar 17, 2017
Pros: the settings of the buildings was scenic and private We enjoyed the peace and quite., and loved the water view from our room.
Cons: the evening entertainment and a larger variety of beer
Location: location is excellent. We enjoyed zip lining ,rainforest tour and rain forest river tour
totally enjoyed every moment of our stay.the help was very courteous. The meals were good to excellent..
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Joe & Joanne, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. As for the night entertainment, for being a hotel to rest there are no shows, however we have live music on the terrace which is ideal to enjoy as a couple, as well as the nightclub that is open every day until 2am. Thank you for the wonderful description of the room you stayed in during your stay, it certainly characterizes our hotel are the nice views of the Gulf of Papagayo, and we are very happy to know that you liked it so much yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Jean Marie Prudencio
3 out of 5
Recommended
for Everyone
by A verified traveler from Nazareth PA

Nice resort!

Posted Mar 13, 2017
Make sure to bring $1-$5 bills for tipping they are very skimpy on giving change... All the workers tell you they got to find the key to the box... Or they tell you to come back in a couple hours! Great place to stay.. Enjoy I will return!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest, Our guests 'comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room to improve our future guests' stay among us, therefore we are grateful for the time you spent to share Review of your personal experience in the hotel. The cash fund that manages the reception is somewhat limited, however we do not always and when we can or we dispose with gladness are made change to bills of lesser denomination. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. Kind regards, Jean Marie Prudencio General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse NY

Nice vacation

Posted Feb 20, 2017
Building 1 room 120 was perfect! There is only one pool. I wish there was more of a variety of food available. I tried to eat guacamole and salsa daily; speciality restaurants were good. The Oriental restaurant was the best! The beach wasn't anything to write home about. Phenomenal staff. Jose with TAM was great! Drink service was great!
Comment from Hotel Management
Feb 22, 2017 by Jean Marie Prudencio, Hotel Management
Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Moreover, we lament that our buffet variety did not live up to your expectations our professional chefs strive to surprise our guests with high standard gastronomy and the possibility of savoring the best of the local cuisine as well as the finest international delights. But at the same time we are pleased that they enjoyed the Italian and Oriental themed restaurants. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels' main strength. Again we thank you for this very kind review of our hotel and look forward to serving you again in the future. Kind Regads, Jean Marie Prudencio General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Feb 19, 2017
It had been a long time since we had gone to an all inclusive and the first time at an adults only resort. The food at the main buffet was delicious! Also loved the Italian restaurant. Plenty of shade to be found at the beach and by the pool. They made great drinks and had very friendly staff. The room was really nice too. There are a lot of steps, but at least they help you burn off some of the calories from all that food and drinks! Enjoyed seeing the monkeys each morning!
Comment from Hotel Management
Feb 21, 2017 by Jean Marie Prudencio, Hotel Management
Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Expedia readers. Thank you for the description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also greatly appreciate your comments on the quality and variety of our restaurants because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager
2 out of 5
by A verified traveler

Sorry Señor

Posted Feb 17, 2017
Pros: The view was good
Cons: Address everything above.
Location: Long drive to anything so rental car is a plus if you want to journey anywhere.
Booked a king size bed with Ocean view end with what was probably 2 doubles, hotel staff try to move me but only had a king with view of another buildings roof. Drink were suppose to be furnished everyday in room but were not. Cleaning staff did not replace consumables (i.e. soap) unless asked. Food was OK for buffet food. Staff didn't seem as if they wanted to participate in any of the activities they offered. (i.e. snorkeling, kayaking, yoga instructor was a no show).
Comment from Hotel Management
Feb 21, 2017 by Jean Marie Prudencio, Hotel Management
Dear Guest, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind Regards, Jean Marie Prudencio General Manager