Ratings based on 456 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phx Az

Great Hotel on a great beach!

Posted May 15, 2017
Massage on the beach was great, water sports were great,and food was wonderful!!
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia beach

6 couples celebrating birthdays

Posted May 14, 2017
With 6 couples the chances of satisfying all of our expectations would be a high bar for any resort but I believe the Westin did just that. Some stayed in the premium suites and some stayed in adults only royal beach club tower 2. Our concierge's David and John were prompt to our every request and a pleasure to deal with. Also had great assistant experience from Vernay with Swiss travel who books the day excursions. Dined in the Italian, French, Asian (Bamaboo) and buffet and were pleased all around. The Italian was my personal favorite. Hope to return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Stayed 6 days 5 night all were amazing great food and the staff is super kind and respectful.
2 out of 5
by A verified traveler

Posted Apr 28, 2017
We stayed here for 3 nights. Staff are very friendly. The restaurants we tried we excellent. The buffet needs more options. We upgraded for $500 usd (800 cad!!) To one of the villas because jt was sold to us that the adukt only royal club area is excellent, we would have excellent upgraded wifi and there would be a conceirge service by the pools.. we didn't see any of this and it was an absolute waste of $800 for e days on an already very steep price tag. Very disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from 4125 sentous ave West covina CA91792

Fantastic

Posted Apr 26, 2017
Very beautiful all the workers very educated and an unforgettable experience some day I think to return of vacations😄😄😁🇪🇨
Comment from Hotel Management
Apr 27, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Memo95:), Thank you very much for sharing your experience. We're happy to hear that you had a fantastic vacation and truly appreciate your kind comments about the attentive service of our associates. Hope to have you back soon. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Apr 25, 2017
Beautiful Hotel, Rooms were wonderful we upgraded to a Prem. Jr Suite - they are in the best locations - right by the pool and eating places and bars.... We liked the main pool the best - went to the all Adults area - more quite and the pool wasn't as nice. Beach had a nice view and breeze - the beach was not as big as I thought. You had to take your own drinks back and forth to the beach. Did 1/2 surfing lesson from Erik on the beach - it was fun. Also booked a rainforest trip through the hotel - it was called Slot experience - would not recommend it... We did a private tour through someone's land and looked at animals, then to lunch and beautiful waterfall. Not what I expected... Everything is so far from the hotel. All meals were good!
Comment from Hotel Management
Apr 27, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Anonymous, Thanks for sharing your comments. We're happy to hear that you had a great experience and enjoyed the facilities and culinary offer of our resort. The next time you visit Costa Rica, we hope to have you back at The Westin. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Apr 17, 2017
We had a great time at the Westin! Other than that, our stay was great, and the food and beverage manager, One word of caution - the beach by the hotel is not a private beach and there are lots of vendors there. Do NOT do the horseback riding from a guy named Eric. We made the mistake of thinking this was a legitimate business, and when the poor horses got there, they were severely malnourished. The guy Eric actually said to me that they don't feed them a lot so they don't run off! It made me ill, and obviously we did not support this or ride the horses. I filed a complaint with the Westin and they were very pro-active about calling a horse guy to check it out. The food and beverage manager, Alex, was phenomenal and the French restaurant was by far my favorite! Would stay there again! Also, when going out to the beach, go to the left and there is a lot more sandy beaches that direction!
Comment from Hotel Management
Apr 19, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Anonymous, Thank you very much for taking the time to share your experience. We're glad to hear that you had a great stay with us and also appreciate your help and caring for the animals. The next time you visit Costa Rica, we will be waiting for you at The Westin. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore MD

My wife said it was the best vacation EVER

Posted Apr 10, 2017
Pros: EVERYTHING- very romantic, very good food, beautiful rooms
Cons: Nothing
Location: Beautiful beach, close to another great beach called Flamingo Beach. You can fish, snorkel, see animals in the forest.
This is a very special resort. It has wonderful restaurants. It has the kindest, most helpful staff, i have ever met. The maid created animals out of towels- everything from swans to monkeys. The drivers that take you all over the resort REMEMBERED OUR NAMES after the first day. The bartenders used chocolate to write "Pura Vida" (Pure Life- a Costa Rican saying) on my drink. Everything was very special.
Comment from Hotel Management
Apr 14, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Jeff, Thank you very much for sharing your kind comments. We're happy to hear that you and your wife had such a romantic getaway with us and enjoyed a memorable vacation. We will be waiting for your next visit. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Westin Costa Rica

Posted Apr 5, 2017
Pros: Food, staff and tours.
Cons: The shortcomings of the hotel, specifically the beach situation, probably cannot be resolved since it is a public beach.
Location: Costa Rican people were very friendly. There are plenty of tours to take and the hotel staff is very helpful in helping you chose one of interest.
The food was very good and the rooms were excellent as well as the staff. However the beach was public, dirty and across a dirt road with horses, cars and ATV's constantly on them with gas fumes and noise at all times. Went to the beach once, and never again. The hotel grounds were very large which may appeal to some, but I prefer a more compact site.
Comment from Hotel Management
Apr 6, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Cliff, Thanks for sharing your comments. It's good to hear that you enjoyed our culinary offer and the attentive service of our people, as well, we appreciate your comments about the beach, all the beaches in Costa Rica are public, that's why it's very difficult to us to control the external activity of this area, and we appreciate your understanding. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach

Highly recommend

Posted Mar 31, 2017
Beautiful resort. Great service. Large and modern rooms.
Comment from Hotel Management
Apr 6, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear alisa, Thank you very much for taking the time to share your comments with us. We're glad to hear that you had a great vacation! Hope to have you back soon. Warm regards,