Ratings based on 468 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

My Mother-In-Laws 70th bday Vacation

Posted Jul 12, 2017
Pros: I love that this resort is in the middle of a reserve. The Nature around is so peaceful. The rooms were so comfortable.
Cons: better drainage in the sink in the rooms, and maybe a cooler pool. The water was kind of warm, but not a warm as not being in the water.
Location: The location is awesome, close to other beaches and many excursions.
This resort is gorgeous! The services were impeccable and everything was great!! The rooms very comfortable, the restaurants were delicious and the grounds were fabulous! We had a great time with the courteous staff. They went out of their way to make sure we were satisfied with everything and that we had everything we needed. We stayed from Monday, May 29th to Monday June 5th and got the VIP rooms. I suggest anyone who can to get the VIP rooms. Top shelf liquor and top of the line amenities and private all-adult pool. It's worth it!!
Comment from Hotel Management
Jul 13, 2017 by Westin, Hotel Management
Dear Tracy, thank you very much for choosing us for this special celebration. We're happy to hear that you all had an amazing time and enjoyed the Royal Beach Club exclusive services and facilities. We truly appreciate all your kind comments and we will be waiting for your next visit. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent Location and Resort

Posted Jul 12, 2017
Pros: Cleanliness, kept up to date and great staff.
Cons: Change menus on different restaurants.
Location: golf, beach and tours.
This was a great location and a beautiful resort. Beautiful facilities, beach access and excellent golf course. All inclusive resort, great restaurants and staff were friendly and always willing to serve.
Comment from Hotel Management
Jul 13, 2017 by Westin, Hotel Management
Dear Mr. G, thanks for taking the time to share your comments. We're happy to hear that you had a great vacation and found our resort beautiful, enjoyed the attentive service of our people and restaurants. Hope to have you back soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay - One of our best!

Posted Jul 9, 2017
What stuck out was the friendliness of staff - great people. When one of the bus boys noticed our table was wobbly, he came over and put something under one of the legs to ensure we had a sturdy table. Just a small example of how every person from reception desk to bus boy to yoga instructor cared and wanted to do a good job. My daughter said it felt like staying in a zoo given all the monkeys and other animals we saw. The beach is nice, Erik Garcia who is not affiliated with the hotel sets up great excursions such as ATV trips at good prices. Another aspect that separated the Westin from other all-inclusives was the food - very fresh, many healthy options, and quite tasty. We didn't get bored in a week and enjoyed great seafood, local dishes and the variety of restaurants (Italian, French etc)
Comment from Hotel Management
Jul 13, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Anonymous, Thank you very much for taking the time to share your comments. We're happy to hear that you had a wonderful stay and enjoyed the kind service of our people, beautiful nature, and culinary offer. Hope to have you back soon. Warm regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from ATL

Nice hotel close to the beach.

Posted Jul 7, 2017
Hotel overall was pretty nice. It's on the beach, but depending on where your room is it could be to far to walk, but they do have shuttle services that will take you around the property . However, the shuttle service is a little slow. Everyone was very nice and friendly. The food was ok. The only complaints we had were the monkeys, they kept us up all night with all the noises they were making. Also, the employees started raking leaves at like 5:30 in the morning which woke us up because it was really loud. Besides the 2 issues we had, everything else went well.
Comment from Hotel Management
Jul 8, 2017 by Andrea Gomez, Hotel Management
Thank ypu so much for ypur comments. We will take this in order to inprove our service.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great experience

Posted Jul 2, 2017
The buffet food is great. The location is great for the beach. Overall an excellent hotel.
Comment from Hotel Management
Jul 4, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear will and caz, Thank you very much for your kind comments. We're glad to hear that you had a great stay. Hope to have you back soon. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from H. - Twxas

Fantastic resort, beautiful place!

Posted Jul 1, 2017
We stayed for 4 days, 4 nights and had a wonderful experience. The staff was incredibly helpful and always welcoming. We did take a suggestion from one of our drivers and ate at Tiki's off the resort and it was PHENOMENAL. The food at the resort was good and fresh, but the local food was even better. We will definitely be returning to this resort soon!
Comment from Hotel Management
Jul 5, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Jessica, Thank you very much for taking the time to share your wonderful Westin experiences. We're happy to hear that you had a great stay and hope to have you back soon. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Hidden paradise

Posted Jun 24, 2017
This hotel was amazing, the staff was very helpful and friendly exceed my expectations !!! A very special thank to Alvin he went above and beyond. If you go in Costa Rica stay there !!!!
Comment from Hotel Management
Jul 1, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Anonymous, Thank you very much for sharing your wonderful experiences. We're happy to hear that you had a great time and enjoyed the attentive service of our people. Thanks for your kind comments about Alvin, we will share your comments with him. Hope to have you back soon. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from la, caifornia

nice staff service accept check in

Posted Jun 23, 2017
Pros: All staff are very good service
Cons: make double beds bigger
Location: beach is really nice, good food, do not book any activity from Nexus through expedia.
I did call to make an early check in before a trip, because my flight arrive early @ 9AM, but i had to stay in lobby until the regular time check in @ 3PM. They promised to come back 3 times and my room still not ready. The double beds are to small for 2 people even we are not big.
Comment from Hotel Management
Jul 1, 2017 by The Westin Golf Resort & Spa, Playa Conchal , Hotel Management
Dear Anthony, Thanks for sharing your comments. We're glad to hear that you had a good time and enjoyed the service of our people and your vacation with us. We regret to hear about the check in inconveniences, nevertheless, it's important to highlight that early check in can't be guaranteed due it depends of the hotel's occupation, we appreciate your understanding. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort with great service

Posted Jun 22, 2017
My daughter and I enjoyed our stay on all levels. The grounds are lovely with abundant plants and wildlife. All of the staff were well trained and friendly and the food delicious. Didn't have the feeling of an all inclusive at all
Comment from Hotel Management
Jul 1, 2017 by The Westin Golf Resort & Spa, Playa Conchal , Hotel Management
Dear Anonymous, Thank you very much for choosing us for your vacation in Costa Rica, we're happy to hear that you and your daughter had a great stay and enjoyed the beautiful nature around the resort, culinary offer and the attentive service of our people. Hope to have you back soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phx Az

Great Hotel on a great beach!

Posted May 15, 2017
Massage on the beach was great, water sports were great,and food was wonderful!!
Comment from Hotel Management
May 29, 2017 by The Westin Golf Resort & Spa, Playa Conchal, Hotel Management
Dear Linda, Thanks for taking the time to share your comments. We're glad to hear that you had a great stay and hope to have you back soon. Warm regards,