Ratings based on 416 Verified Reviews

3.6 out of 5
77% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great location to resort & close to Main St.

Posted Jul 3, 2017
The hotel location was excellent! It is right next to the Park City Ski Resort Village, and is about 1 mile (10 -15 min walk) to Main Street. Although it's no fancy, modern 5 star hotel, the room was quite nice, clean, had a great shower and comfy beds. Also had all the amenities you need. We were very happy with our stay!
Comment from Hotel Management
Jul 4, 2017 by Shomara J. , Hotel Management
Maddie, you are right we are next to Park City Mountain Resort and about a mile to Main Street. Our units are very spacious with all the amenities of home. We appreciate you took the time to share your experience and hope to see you again soon. Shomara J. Hotel Manager
2 out of 5
by A verified traveler from Utah resident

Ok rooms

Posted Jun 27, 2017
The rooms weren't in good repair. The wifi didn't work. The Netflix didn't work. The curtains didn't cover the entire window because they needed repair. We had to ask for the repair man to fix our cable so we could watch TV. We only stayed 2 days. Very small pool. Sauna and hot tub on different floor than pool.
Comment from Hotel Management
Jul 1, 2017 by Shomara J. , Hotel Management
Thank you for very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stays. I greatly appreciate your comments about the aspects of the room that need updating. Thank you for bringing up this issues to our attention. Please keep us in mind for your next getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Posted Jun 26, 2017
Our room was clearly updated and remodeled, very nice. The parking was gated and protected. We only talked to the front desk clerk, and she was pleasant. The only thing that was off-putting was the hallways strangely. It just felt like it was really dark and I felt like I was in an old hotel where Jason Bourne would be fighting a bad guy any second. However, upon closer inspection, everything was updated and nice. But dark and old-feeling. The teenagers liked the hot tub, but it wasn't on the same floor as the pool, which was strange. The pool was TINY, but it was outside, which is what we wanted. Really, no complaints.
Comment from Hotel Management
Jul 1, 2017 by Shomara J. , Hotel Management
I'm so glad you enjoyed your most recent stay with us. It is always great to know that our staff has taken care of you. We strive to make every guest as happy as you were with your stay.
2 out of 5
by A verified traveler

Excellent location for skiing

Posted Jun 6, 2017
Pros: Staff -- excellent; location; parking.
Cons: Don't advertise as a "condo" when eating utensils are not provided.
Location: Park City is full of things to do nearby; hiking, skiing, shopping, restaurants.
Location perfect for skiing. Underground parking will aid all those who come in the winter. Thought the price was much too expensive for what was offered.
Comment from Hotel Management
Jun 7, 2017 by Shomara J. , Hotel Management
Thank you for staying at Shadow Ridge Resort. We are glad that you enjoyed the convenient location in the heart of Park City and greatly appreciate your comment. Please keep in mind our Hotel rooms offer a fridge, coffee maker, microwave. Our one and two bedroom units offer fully furnished kitchens. Please keep us in mind for your next Park City Vacation.
5 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Jason, Hotel Management
We appreciate your comments and feedback, Thank you for taking the time to provide it for us. Shadow Ridge is conveniently located in the heart of Park City. Walking distance to Park City Mountain Resort. The public transportation is free and will go all over Park City. Shadow Ridge offers an outdoor pool heated year round as well as an indoor Jacuzzi and sauna are.
2 out of 5
by Clinton

Not a lot of nice things to say

Posted Apr 3, 2017 on Hotels
A clean room with a nice location and a friendly enough staff. But that's where the good ends. For starters, the hot water only lasted about 8 minutes and the tv signal was extremely poor. A sign on the wall instructed you not to set the thermostat below 70 degrees, which made it way too hot for sleeping. The beds squeaked with the slightest movement. And while it wasn't the hotel's fault that a drunk couple arrived at the room next door at 2:30 AM, that just showed how paper thin the walls are. I'm definitely going to stay st a different hotel next time I'm in Park City.
Comment from Hotel Management
Apr 27, 2017 by Jason, Hotel Management
Thank you for staying at Shadow Ridge Resort. I am very sorry to hear you encountered some issues during your stay. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your feedback is of great importance to us and allows us to monitor and continually improve our property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great location.

Posted Apr 2, 2017 on CheapTickets
Pros: Location and cost
Cons: The condos could be cleaned a little more thoroughly prior to arrival.
Location: Historic Main Street was a short car ride away.
The hotel was a great value and the staff was very helpful.
Comment from Hotel Management
Apr 27, 2017 by Jason , Hotel Management
Thank you for staying at Shadow Ridge Resort. We appreciate your comments and feedback. We will pay close attention to the areas lacking I apologize you experienced what you did. I hope you will give us another chance.
4 out of 5
by Sarah

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Jason, Hotel Management
Thank you for staying at Shadow Ridge Resort, our location is a perfect fit for ski vacations and many more activities. We are walking distance to the slopes and Main Street our units are very comfortable with all the amenities of home.
4 out of 5
by Frank

Great location and very good value

Posted Mar 23, 2017 on Hotels
Overall a good location with nice , clean rooms and friendly service. Ski rental in hotel was reasonably priced. Staff was very nice and helpful.
Comment from Hotel Management
Mar 27, 2017 by Jason, Hotel Management
Thank you for staying at Shadow Ridge Resort, We strive to make every guest as happy as you were with your stay. We do have a great location and the ski shop is perfect for all those last minute needs for skiing.
4 out of 5
by Kevin

Great for skiers!

Posted Mar 20, 2017 on Hotels
The location was excellent for skiing. The ski shop downstairs was very nice with very knowledgeable people. The staff was fine. The kitchen was limited on pots/pans and cooking utensils as compared to other similar places. The maintenance staff was quick to repair those things we found amiss though. Overall, a good stay..
Comment from Hotel Management
Mar 27, 2017 by Jason, Hotel Management
Thank you for staying at Shadow Ridge Resort. we do have a great location and thank you for recognizing the staff and how they where able to assist you with the issues you encountered. Hope to see you next ski season.