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Reviews of Centara Grand Mirage Beach Resort Pattaya

5 out of 5
Centara Grand Mirage Beach Resort Pattaya
277-8 Moo 5 Naklua, Pattaya, Chonburi

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1003 reviews" "
Rating 8 - Good. 380 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Giuliano

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Centara Grand Mirage Beach Resort Management on Mar 27, 2024
Dear Valued guest,We are very grateful you took the time to share your thoughts regarding your recent experience with Centara Grand Mirage Beach Resort Pattaya. Please accept our apologies for an inconvenience. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments and addressed to concerned department to ensure the problem will be solved .May I take this opportunity to thank you again for staying with us and look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

4/10 Poor

Paul

Disliked: Property conditions & facilities
The resort is really showing its age. Not maintained well at all. Bathroom within the room has mildew stains throughout. A hole in the wall where a phone once hung. TV with poor brightness, barely viewable. All facilities are super worn. Kids water play area has mildew/mold stains throughout. Paint worn off of most of the fixtures. The resort is under renovations so I hope next time will be a better experience if I choose to return. As far as the service, it was mixed at best. I would like to recognize Koong and Pon in the Kid’s Club for watching our son. They did an excellent job, our son had nothing but great things to say about them. I would like to also recognize Nancy in the Oasis restaurant. I am so grateful she was able to accommodate us when others we spoke to wouldn’t. My wife and I wanted to eat the buffet at Oasis that evening however our son wanted to have a cheeseburger which wasn’t on the menu at the buffet. We spoke to another person before Nancy which suggested we eat at another restaurant at the resort. Lastly, I would like to recognize the Spa team, my wife and I enjoyed their services. They are very skilled in their work. All in all, unfortunately I was quite disappointed with my stay here.
Stayed 3 nights in Mar 2024
Response from Centara Grand Mirage Beach Resort Management on Mar 7, 2024
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Modern
Stayed 2 nights in Feb 2024
Response from Centara Grand Mirage Beach Resort Management on Mar 16, 2024
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

2/10 Terrible

Shiliang

Stayed 4 nights in Jan 2024
Response from Centara Grand Mirage Beach Resort Management on Mar 21, 2024
Dear Valued Guest,Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. In this regard we would very much appreciate if you could share any further details of your experiences of the area you rated below 80%. Your comments will help us on further improvement.May I take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Centara Grand Mirage Beach Resort Management on Feb 2, 2024
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Kamala

Stayed 1 night in Dec 2023
Response from Centara Grand Mirage Beach Resort Management on Jan 18, 2024
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Kamala

Stayed 1 night in Dec 2023
Response from Centara Grand Mirage Beach Resort Management on Jan 18, 2024
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Darren

Stayed 4 nights in Dec 2023
Response from Centara Grand Mirage Beach Resort Management on Dec 21, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Anna

Stayed 4 nights in Nov 2023
Response from Centara Grand Mirage Beach Resort Management on Dec 8, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
The water park is a wonderful feature for children and my daughter loved the slides and other features.
Stayed 3 nights in Nov 2023
Response from Centara Grand Mirage Beach Resort Management on Dec 4, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

SIZHENG, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Centara Grand Mirage Beach Resort Management on Nov 30, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Davy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Centara Grand Mirage Beach Resort Management on Nov 17, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

6/10 Okay

Margaret

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Centara Grand Mirage Beach Resort Management on Nov 9, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

4/10 Poor

Raj

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best family resort in Thailand but the property needs to be seriously updated. Our door locks and Air Conditioning weren't working and we needed technicians to come and fix them. Lots of touch up paint needed every where. Been to this property many times and it seems neglected by management compared to before.
Stayed 2 nights in Oct 2023
Response from Centara Grand Mirage Beach Resort Management on Nov 4, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

4/10 Poor

Marte

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Extra cost in activities, poor service during check in, poor service in restaurant. Extra cost if you would like to carry your own food in common areas. Restaurant food taste is just average but over priced not to.mention they were slow and forgot order. The room suppose to be family room but have no table for dinning, no cluttering, it was just a double room rather than family room.
Stayed 3 nights in Oct 2023
Response from Centara Grand Mirage Beach Resort Management on Oct 27, 2023
Dear Our Valued Guest,We are very grateful for your candid comments regarding your recent stay with Centara Grand Mirage Pattaya. It is regretful we did not meet your expectations or ours.Please accept our sincere apology for your experience.Your feedback is very important to us, and we are taking appropriate actions to address those issues you noted.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

10/10 Excellent

Taryn, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! We were only here for a couple of nights however will say that the pool facilities are great! The lazy river was a nice addition for something else to do; the main pool temperature was amazing and there was a deeper section for jumping and diving if desired. We didn't find too much difficulty locating a spot along the pool. We ate at the restaurant next to the pool one day for lunch and it was delicious. The included breakfast buffet was great with MANY options. The room was nice although there wasn't really anywhere to put your clothes (no drawers). Our room overlooked the resort and beach area, we were also up higher which was great for watching the nightly lightening shows! The shower is small. We did go to the rum jungle bar one night, nothing was going on there, very quiet but it's on the roof top and great for lightening watching; but drinks are VERY expensive.
Stayed 3 nights in Sep 2023
Response from Centara Grand Mirage Beach Resort Management on Oct 20, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Nichanan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay.
Stayed 3 nights in Sep 2023
Response from Centara Grand Mirage Beach Resort Management on Oct 4, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Scott, San Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort. Amazing pool area which felt like paradise. Easy access to downtown Pattaya. Definitely recommend
Stayed 2 nights in Sep 2023
Response from Centara Grand Mirage Beach Resort Management on Sep 7, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Yanisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Centara Grand Mirage Beach Resort on Sep 1, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Maureen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from the USA, this place was comfortable and we were able to settle in and adjust from our 12 hour time difference jet lag quite well, considering. We had a toddler and a baby with us and they have free cribs on request which was great. Even better, the crib was on wheels so we could easily move her around if needed/wanted. The toilet room is separate from the shower/sink area which is super nice. There are complimentary shampoo, body wash, etc. and you can request others like toothbrush, water, toilet paper, etc. through the QR code they provide (it was really easy). The staff always takes shoes off at the door (which we loved as a family who also doesn't wear shoes in the house). Someone heard it was our daughter's first birthday and delivered a birthday cake to our room which was so, so sweet and thoughtful and appreciated! What else? They have a shuttle service and car seats available upon request which we definitely wanted with two small kids. Fia, at the front desk area was very good with arranging tours for us. The restaurants were wonderful and staff at the Rum Jungle rooftop bar (we had dinner there one evening) even brought little toys over on a platter for our kids to play with so they would be occupied. Everyone was so sweet to our kids! They have high chairs available and a little kids buffet area with kid-friendly foods, Winnie the Pooh plastic plates/bowls/cups/forks/spoons. There was a play area for kids with lots of toys and activities. Anyway 10/10!
Stayed 7 nights in Aug 2023
Response from Centara Grand Mirage Beach Resort on Aug 29, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Saranchon

Liked: Cleanliness, staff & service, property conditions & facilities
Best summer staycation
Stayed 1 night in Jul 2023
Response from Centara Grand Mirage Beach Resort on Aug 2, 2023
กราบเรยนคณลกคาทเคารพ โรงแรมเซนทาราแกรนดมราจ บช รสอรท พทยา ขอกราบขอบพระคณททานไดกรณาใหเกยรตและสละเวลาอนมคายงของทานเพอแสดงความคดเหนใหกบทางโรงแรมฯ ในนามของตวแทนเจาหนาทพนกงานทกคน ขอขอบพระคณสำหรบการสนบสนนและเลอกใชบรการกบทางโรงแรมฯ เราหวงเปนอยางยงวาเราจะไดมโอกาสตอนรบทานอก เรวๆนขอแสดงความนบถอคณะผบรหารโรงแรมเซนทาราแกรนดมราจบชรสอรท พทยา

2/10 Terrible

Niphawan

Stayed 1 night in Jul 2023
Response from Centara Grand Mirage Beach Resort on Aug 22, 2023
Dear Valued Guest,Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. In this regard we would very much appreciate if you could share any further details of your experiences of the area you rated below 80%. Your comments will help us on further improvement.May I take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management

6/10 Okay

Shirley

Stayed 2 nights in Jul 2023
Response from Centara Grand Mirage Beach Resort on Aug 17, 2023
親愛的貴賓您好:非常感謝您給予我們芭提雅聖塔拉幻影度假村如此寶貴的意見。您的意見對我們的是如此的重要,能使我們有更大的進步空間及提供您們更好的服務品質。再次感謝您選擇本度假村度過您的愉快假期!本度假村非常期待您下次的入住至上最高的祝福芭提雅聖塔拉幻影度假村 管理團隊敬上

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just bad - waste of your money
The hotel was noisy, not clean, crowded, the service was slow and poor at the reception. the hotel manager did not listen to any of the requests.
Stayed 2 nights in May 2023
Response from Centara Grand Mirage Beach Resort on May 25, 2023
Dear Our Valued Guest,Thank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. It is regretful we did not meet your expectations or ours.Please accept our sincere apology for your experience.Your feedback is very important to us and we would take every step to improve to achieve the highest standards we commit to do.We wish to have an opportunity to welcome you back to stay with us in the future.Best Regards, Centara Grand Mirage Beach Resort Management

6/10 Okay

Stuart

Traveled with family and small children
Disliked: Staff & service
Very impressive architecture at first glance, opulent entrance, large, beautiful pool area and a selection of bars and restaurants. Very spacious room (we stayed in the family suite). This was clearly a very expensive concept and once was a five star hotel. However once you see past the initial wow factor you see that the complex and it's service is becoming a bit tired and in need of refurbishment. The room and furniture look tired. Wooden furnishings which need replacing, multiple handles broke off cabinets during our stay, the ceilings and general decor inside our room were tired and in need of redecorating. Water marks on ceilings, door handles missing or damaged, windows and metal work stained, paint peeling off metal work. General service was also disspointing, the standard of English was sometimes poor despite there being a lot of English families at the location during our stay. Service at the restaurants and bars was slow, painfully slow on some occasions. Housekeeping was disappointing, initially they made the bed and nothing else, no tidying or clearing up cups and plates, no wiping down of services, again not what you expect of a five star hotel but this was rectified when raised. Disappointed that so many activities requiring additional payment considering the expense of the stay (ie. Lost World, children's parties/activities). Zulu Family Lounge was a lovely touch however and offered a great range of snacks and drinks throughout the day with attentive staff.
Stayed 5 nights in Apr 2023
Response from Centara Grand Mirage Beach Resort on May 25, 2023
Dear Our Valued Guest,Thank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. It is regretful we did not meet your expectations or ours.Please accept our sincere apology for your experience.Your feedback is very important to us and we would take every step to improve to achieve the highest standards we commit to do.We wish to have an opportunity to welcome you back to stay with us in the future.Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

jeffrey, miami

Stayed 1 night in Apr 2023
Response from Centara Grand Mirage Beach Resort Management on Nov 9, 2023
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management

2/10 Terrible

Wille

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute waste of time and money. Never again. Can’t understand how on earth anyone can applaud this place. Stayed with wife and kids inlaws for a long weekend. Nowhere near a 5 star experience. The first rooms we received were filthy like a seedy roadside motel. Stains, dents, scratches and built up grime and filth everywhere. Both rooms also came with an abundance of spiderwebs. Quickly went down to drag someone to explain how this is even possible. They didn’t really say anything but fortunately bumped us up to club room which were OK but still not close 5 star quality. Fairly worn rooms (e.g. one of the light fixtures promptly fell down to the floor when we had settled in). The Oasis restaurant food was mediocre at best and the service was apathetic. Dirty chairs and worn out tables. Made the mistake of eating there once. The Ocean restaurant was a bit better but still nothing worth visiting. The waterpark seemed very nice but turns out it is also absolutely filthy. Came back with a stomach flu. Did some further investigating back home. Apparently getting sick at the hotel is not unheard of… Nothing to see or do in the immediate vicinity of the hotel. Seems the vast majority of the clientele represent a certain nationality. Na zdorovye.
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

ENIO

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Super clean beautiful room with fantastic view. The service and staff were just excellent. There was so much delicious food and drinks to choose from. So many things to do at this fabulous resort so make a long reservation. The front desk crew were absolutely kind and helpful. Thank you Chom!
Stayed 1 night in Mar 2023
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

christopher claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, amenities and services. Friendly people and beautiful area.
Stayed 19 nights in Feb 2023
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Yatinder Pratap

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Services needs improvement
Stayed 1 night in Jan 2023
Response from Centara Grand Mirage Beach Resort on Jul 21, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff , family hotel , great food
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

YUNI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hope all the staffs speak good English. Had hard time to communicate :( the room was clean and nice!
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Stanislav

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the rare beachfront properties in North Pattaya wigh a very good beach quality. I am a beach lover, never use pool. Good location. Quiet, away but close to most busy parts ofthe Pattaya
Response from Centara Grand Mirage Beach Resort on Jul 29, 2023
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The water park is good. The Adventure land is fantastic but the hotel is a bit old. There is no curtains around the bathroom & there's no water basin at the toilet...

8/10 Good

Saroosh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice property.
Good property for family vaccation. I higly recommend.
Stayed 3 nights in Dec 2022

10/10 Excellent

HYUN JEONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Pik Kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jie Yun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

8/10 Good

alfie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was kind of old. Needs renovation

10/10 Excellent

Jiri

Stayed 2 nights in Nov 2022
Response from Quality Manager on Nov 30, 2022
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future.Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good resort hotel but quite old. All rooms are facing the sea. The pillows were not good.
Stayed 5 nights in Nov 2022
Response from Quality Manager on Nov 24, 2022
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

2/10 Terrible

liviu

Traveled with group
Disliked: Amenities, property conditions & facilities
Noisy, dirty , no hot water for 24 hours sometimes
Response from Quality Manager on Nov 17, 2022
Dear Valued guest,We are very grateful you took the time to share your thoughts regarding your recent experience with Centara Grand Mirage Beach Resort Pattaya. Please accept our apologies for an inconvenience. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments and addressed to concerned department to ensure the problem will be solved .We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

4/10 Poor

Salem

Traveled with family
Disliked: Cleanliness
The rooms are old and need maintenance Some facilities are not working and need updating
Stayed 3 nights in Oct 2022
Response from Quality Manager on Oct 21, 2022
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service
The buffet breakfast was the best I’ve tasted and seen
Stayed 3 nights in Sep 2022
Response from Quality Manager on Sep 17, 2022
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future.Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Siong Tee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Quality Manager on Jul 21, 2022
Dear Valued Guest Thank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Odkhoi, Ulaanbaatar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing beautiful place. The best place to stay with kids and family. Food is great, room is great, view is amazing!
Stayed 3 nights in Jul 2022
Response from Quality Manager on Jul 20, 2022
Dear Valued Guest, We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future. Best Regards, Centara Grand Mirage Beach Resort Management

8/10 Good

Ki Shun

Traveled with family and small children
Liked: Cleanliness, staff & service
Book this hotel mainly for its water park facilities which is good for smaller kids. Room is clean but you can see the resort is getting old. Still a pleasant stay.
Stayed 3 nights in Jul 2022
Response from Quality Manager on Jul 20, 2022
Dear Valued Guest Thank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. We hope to welcome you back to stay with us in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Kyung Jin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay in Gyeongju.
This hotel was much better than expected. The facility was very clean, room was spacious, beds were comfortable, breakfast was very good, and a great location. I will stay here again if I visit Gyeongju in the future.
Stayed 4 nights in Jul 2022
Response from Quality Manager on Jul 20, 2022
Dear Valued Guest, We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future. Best Regards, Centara Grand Mirage Beach Resort Management

10/10 Excellent

Tri

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
OCEAN VIEW FRIENDLY STAFF
Stayed 3 nights in Jul 2022
Response from Quality Manager on Jul 15, 2022
Dear Valued Guest, We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. We look forward to welcoming you back to Centara Grand Mirage Beach Resort in the future. Best Regards, Centara Grand Mirage Beach Resort Management

4/10 Poor

Cameron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jun 2022
Response from Quality Manager on Jul 6, 2022
Dear Valued Guest, Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. In this regard we would very much appreciate if you could share any further details of your experiences. Your comments will help us on further improvement. We look forward to your return in the near future. Best Regards, Centara Grand Mirage Beach Resort Management