Ratings based on 174 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Melbourne, Australia
Nice hotel away from the hustle of PattayaPosted Oct 29, 2017
Pros: The staff, in particular Man at the pool bar and Rawan Hostess in the breakfast buffet they both got to know us very well and were excellent.
Cons: The mattresses, just way to hard and uncomfortable
Location: A distance from Pattaya, but hotel has a free shuttle service, local food outlets cater more to Russians and not that good, massages quite good.
Overall the hotel was quite good, though a little dated, could do with patching up and the area down by the beach was not nice at all, this may have been due to the dirty water from the recent storms. Most of the staff were very friendly and went out of their way to please and assist us. We organised transport through the hotel to and from the airport and this went very well. For westerners their is not a lot of choice in the buffet option for breakfast, but in saying that we never left there hungry. A lot off reviews we read prior to going had us a little worried, but we should have known better, yes there was a little bit of an oily film to the pool, but this is due to the sunscreen everyone uses, we saw the staff cleaning the pool area every day. Pool access rooms are well worth it, we loved being able to get up from our room and jump into the pool and swim over to the pool bar, where we ate lunch several times. Man who worked behind the pool bar was excellent and made the best Pina Coladas, he also new what the four of us would order for drinks, so we didn't have to ask after the first day, he just made them. The only real criticism we have about the place is the beds were extremely hard and felt like you were sleeping on a board, other than that had a great time.
Nice hotel but sad breakfastPosted Aug 24, 2017 on Hotels
We had three rooms. Had a very nice stay. Room with pool are the best thing of this hotel. Staff is good the only sad thing was the breakfast and the staff
Posted Aug 7, 2017 on Hotels
Very limited shuttle bus service, so we spent lots of money to take the cab to go out and come back during the few days. I had asked for three times before i got the toothbrushes, which were supposed to be provided without asking.
Amazing hotel stay!Posted Jul 10, 2017 on Hotels
Our stay at Garden Cliff was amazing. We enjoyed it so much we stayed for 2 extra nights. The customer service was excellent. I lost my mobile phone in Koh Samui, but thanx to the great customer service at Garden Cliff they managed to find it and get it sent to their hotel, and then to my house in Australia. We were also upgraded to the penthouse suite which was so beautiful. The breakfast was good too, and they also had shuttle to pattaya city we could book for FREE.
Great hotel but the extras are pricey.Posted May 12, 2017 on Hotels
I liked the hotel. We stayed for 1 night as we are travelling all over Thailand. The hotel was nice and clean and modern. The bed was comfy, nice balcony, beach is ok and pool is good. The only downsides are as follows. The water is 100B per bottle. You do get 2 free per day but I thought this was extortionate. We went to the sanctuary of truth for the day and stocked up for 10B per bottle. No way I'm paying those prices. Also there was a buffet dinner which was 599B per person. Again I thought this was pricey. With the hotel being out of the way of anywhere we didn't really have much choice. But the buffet and food was good. Breakfast was good too. No wholemeal bread though? I mistakingly took sun dried tomato bread which is disgusting. I would stay again but make sure you buy water elsewhere and eat out as it's really expensive compared to other places we stayed.
by A verified traveler
overall nice hotel a little out of the wayPosted Apr 24, 2017
Pros: the pool
Cons: happy night staff, the guy in the office in an official suit.
Location: little away from shops, food etc.
most of the day staff were brilliant, only one night male staff in an official suit was very rude and should not have customer contact. I walked in with a friend and was greeted in a rude tone, 1000 baht, no hi, no question. I explained that i have a double room, once he checked, there was no appology, he just walked away. My shower, i would turn on go for a smoke and by the time I got back it was warm, only a trickel had to have a cold shower in a 5star, asked many times to get it looked at with no one coming to have a look. Curtains to balcony were very dirty, infact to dirty to touch. I have been in 3 star that a way cleaner.
Not recommended :(Posted Mar 13, 2017 on Hotels
We got a promotion deal for $80/night. We stayed in this hotel for a week in March 2017. If I want to be fair compare to the price it was just ok! But lesson learned! I would never book a hotel when it's on promotion. The pictures may be deceiving but the reality is different. The reception was not welcoming at all, the elevator stinks line garbage, rooms are missing standard items like iron, hair conditioner, brush, very bad quality of shampoo, water pressure and heat in the bathroom is not adjustable, pool was quite dirty around the pool-bar area, breakfast is all Thai and asian food, no variety of cheese (one type only),... There is no beach facilities. You can only use the pool. Overall not recommended if you can afford to pay more for your stay.
for Everyoneby A verified traveler from Melbournr, Aust
Nice hotel and view - away from the centrePosted Feb 1, 2017
I stayed in a Junior suite, after they upgraded me from a sea view room - after I complained about construction. Kiss on one side of the complex. The room was great. Located at the front. The Seaview rooms are ok, but the view is angled - as you can see from the hotels pics. They're ok though. The breakfast is good. There are a lot of loud Chinese tourist, but most disappear (where??) on tours all day - so not a real big deal. At night they do a buffet dinner outside, where hoards of other Chinese tourist roll up, smash food and dissappear again. It's really weird, I didn't venture anywhere near the dinner buffet! Outside hotel dining options are limited. The Novotel next door is good. I'd look at staying there too. The beach is ok - rubbish from BKK can wash assure, but Thailand needs to "grow up" before that problem is solved. I'd go back, if I wanted to visit Pattaya again, but I probably won't go back.
by A verified traveler
Nice HotelPosted Jan 21, 2017
It was a good overall experience but i wouldn't recommend staying because it is far from the center eventhough the hotel offers free transportation bus shuttle service. The hotel should think about increasing the frequency of this shuttle. They even offered us a free upgrade to our room and changed it easily to another one because after we had a small cleanliness issue with it.
by A verified traveler from Perth
Great hotel just out of rangePosted Sep 12, 2016 on Hotels
Lovely hotel we were up graded to a bigger room.Location is a bit difficult to get around unless you get taxis which are expensive or have a fair walk to get a Tuk tuk.When leaving the hotel could arrange a Taxi for 300 baht we walked out onto the street and got one for 200 baht??