Ratings based on 2,774 Verified Reviews

4.1 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Sydney

lovely stay, hotel staff was helpful

Posted Jul 24, 2017
Pros: Staff was good
Cons: furniture of the room and Carpet was very old. need update
Location: very good, location to have local food
Hotel staff was very helpful and polite. the laundry place at across the park was excellent, they can delivery the clean laundry back to hotel at small fees. Very convenient. the furniture in hotel is quite old, especially the carpet feels old. Lucky, everything was OK clean. The bed is a bit too firm for me. I prefer softer bed. I got bited by something the first night and requested an all linen changed. The second night is better. is time for the hotel to get new furniture to their guest room. Other then that the location was excellent, lots of local food and cheaper shopping around. If the hotel room get's an upgrade like their restaurant. will sure stay again. As I have to be back to HK a few times this year.
4 out of 5
Recommended
for Everyone
by A verified traveler from MY

Nice hotel and near MTR station.

Posted Jul 21, 2017
Many restaurants and shops around the hotel. It was also convenient for us to visit our relatives who live nearby this area.
5 out of 5
Recommended
for Everyone
by A verified traveler from PUERTO RICO

Very nice hotel in traditional Hong Kong Island

Posted Jul 5, 2017
Pros: Great appearance, location, good service, cleanliness and quiet.
Cons: All good
Location: Accessible and very traditional area (not a tourist trap)
Good location, great service, great dining and close to metro station, 2 Starbucks nearby and 7 Eleven. Also near to very traditional asian restaurants. I was able to secure an affordable room for 5 people (not easy in Hong Kong).
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you for staying with us and sharing your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Very near to Fortress Hill MTR station.

Posted Jul 1, 2017
It was a good stay as the hotel was in a quieter and and less crowded part of Hong Kong. I appreciate the location which about 5 mins walk from the nearest MTR station (Fotress Hill) and the location has convenient porridge and noodles shops for breakfast and dinner/supper options (open till about 10pm only though).
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you for staying with us and sharing your experience. We look forward to welcoming you back to City Garden Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

city garden

Posted Jun 28, 2017
easy to access and room is ok and be back again soon the staff is helpful and assist
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you very much for staying with us and taking the time to share your feedback. We look forward to welcoming you back to City Garden Hotel.
4 out of 5
Recommended
for Families
by A verified traveler from Hertfordshire

Good value hotel

Posted Jun 27, 2017
Pros: It is quiet, close to the Fortress Hill MTR station, has a very good breakfast buffet and Chinese restaurant.
Cons: The whole hotel is looking a little tired and in need of refurbishment, especially the bathrooms. There is also a lack of seating in the lobby.
Location: There is not much to do in the immediate vicinity, but it is within walking distance of Victoria Park and is handy for the MTR for getting around.
We have used this hotel three times as a base for visiting family who live on Hong Kong Island. It is clean, comfortable and good value for money.
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you very much for staying with us and taking the time to share your feedback. We look forward to welcoming you back to City Garden Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean tidy hotel - huge drainage problems

Posted Jun 26, 2017
Clean and tidy hotel. As expected but has very bad drainage. Shower wouldn't drain and toilet wouldn't flush. Good location for what we wanted
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you very much for staying with us and taking the time to share your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel

Posted Jun 5, 2017
Good size room, close to transport (including to MTR), free shuttle service from airport express HK station, close to shops and restaurants.
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you very much for staying with us and taking the time to share your feedback.
2 out of 5
by A verified traveler

Too crowded!

Posted May 27, 2017
Too many people in the lobby during the day and was extremely noisy. You can smell cigarette in the hallway even though the hotel is supposed to be smoke free. For the money spent, there are better choices.
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
We appreciate your remarks on the service and bath room amenities. Please reset assured that we have shared your feedback with our service team and housekeeping team for appropriate follow up action as to ensure it does not happen again.
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

nice

Posted May 26, 2017
good location, good service. good price. good breakfast buffet.
Comment from Hotel Management
Jul 14, 2017 by City Garden Hotel, Hotel Management
Thank you for staying with us and sharing your experience. We are pleased to hear that you have enjoyed your stay with us and that the service and facilities were up to your expectation.