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Reviews of Motel 6 North Ridgeville, OH - Cleveland Intl Airport - N Ridgeville

2 out of 5
Motel 6 North Ridgeville, OH - Cleveland Intl Airport - N Ridgeville
32751 Lorain Rd, North Ridgeville, OH

Reviews

6.4
Rating 10 - Excellent. 90 out of 521 reviews" "
Rating 8 - Good. 158 out of 521 reviews" "
Rating 6 - Okay. 121 out of 521 reviews" "
Rating 4 - Poor. 60 out of 521 reviews" "
Rating 2 - Terrible. 92 out of 521 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It is what you would expect from a motel 6. It is very dated, the beds are needing to be replaced. There is a two or three inch drop coming out the door from the stairs that should have a war
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi KatherineThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Nancy Y. on Apr 18, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Colleen

Liked: Cleanliness, property conditions & facilities
Had to remind the front desk clerk that you don't announce the room numbers to guests because it's unsafe. He said he didn't. I told him he did and I felt very uncomfortable all night. Ended up moving all movable furniture to behind the door for safety.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 15, 2024
Hi Colleen, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

KAYLA

Traveled with partner
Liked: Staff & service
First room wasn't clean, front desk quickly moved us and was very apologetic.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Kayla,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Omar,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Wanda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the cleaning lady every morning at my door knocking..
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Wanda,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 7, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Bed. I'm still waiting for a refund for a mite. I don't know how long it takes.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Trish,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here.
Room was gross and dirty, hair in the shower, sheets etc. Holes in the walls, a weird splatter/drip on the wall. Wall thermostat didnt work. Our non smoking room smelled very strong like smoke.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Gerald

Convient location. Staff need to be more genuine. I made a reservation online in the morning and called to cancel it. The staff member told me it would be taken care of. I made another reservation in the day and when i got there , there two reservations under name. Not good.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Gerald,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

6/10 Okay

Ernardo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad roadside hotel! Bed was clean and comfortable, shower was hot (water pressure isn't great, but it's fine), cheap, gas nearby, right off the interstate. Perfect for the night I needed it.Thanks!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 9, 2023
Hi CallumThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Luella

Traveled with family
Liked: Property conditions & facilities, room comfort
Will stay again if in the area
Easy check in Super friendly staff
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 28, 2023
Hi Luella, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Tim

Stayed 1 night in Sep 2023

8/10 Good

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Nicolas,Thank you for positivley rating your stay!Lilith#Team6

6/10 Okay

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was way smaller than any hotel I’ve ever seen.
Stayed 1 night in Sep 2023

4/10 Poor

Naomi

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness
The rooms are supposed to be smoke free and have signs for it everywhere but our room reeked of cigarette smoke.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Naomi,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Antwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room comforter had holes in it. The smell of the room was unbearable. The people at the front desk don’t know how to have small talk or make any kind of conversation. The time on the tvs were wrong and vending machines don’t work.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleases to find it quiet even though it is located on a busy road. Staff was pleasant and helpful.
Stayed 6 nights in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Peggy,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except when i use your ap to pay cash at check-in they would honor that, instead they just applied it through my credit card that was securing the room reservation. It kinda pissed me off!
Stayed 1 night in Aug 2023

4/10 Poor

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled like cigarettes and was not clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Juan,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Nathan C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid $37 to be upgraded from a smokking double to a nonsmoking queen. After check in discovered room and especially bathroom smelled badly of cigarettes smoke.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 15, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

James

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Pamela

Traveled with family
Stayed 1 night in Jul 2023

4/10 Poor

Doris

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was only staying because the rates were cheap but was charged a breakage fee that wasn't returned...the room was crap before check-in
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Doris,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Janet

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access to property, near nice medical facility, pet friendly, and parking right at your door. Have stayed here 4 times this summer. Great location.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 10, 2023
Hi Janet, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

2/10 Terrible

scott

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bed bugs my daughter is covered in insect bites literally slept in our car in the parking lot
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 10, 2023
Hi Scott, We take bed bugs reports very seriously and sincerely apologize for your experience.  Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Maz K. #Team6

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 4, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

CARLOS

Stayed 2 nights in Jun 2023

2/10 Terrible

Darius

Business traveler
Disliked: Cleanliness, staff & service, room comfort
NEVER AGAIN!
Terrible Terrible TERRIBLE service.. checking in was a headache. the place wasn't busy at all, and had several vacancies, yet i was still assigned a crusty dusty room that reeked of cigar smoke. There's an Indian or Middle Eastern guy who works the desk, he's rude as hell and unnecessarily cantankerous. I would never recommend this specific location, specifically because of him. Don't stay here if you can help it. Sleeping in your car would be a better experience, trust me.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 4, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Good for an emergency stay or on a tight budget
All of the staff was very friendly and polite. The motel itself was exactly what the price reflects, just a bare bones motel. Mostly everything just seemed old, not gross. Our biggest complaint was the bed was the most uncomfortable bed I've ever slept on lol. It was so thin and sinky I almost considered sleeping in my car. But, for a brief overnight amidst a road trip it served its purpose. The bathroom area was clean and water pressure and temp great.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Cynthia,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointed with this property. I would have never booked here if I had known how bad it was.
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Brandon,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Emma

Stayed 1 night in Jun 2023

2/10 Terrible

Grover

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attempted extortion.
Well the check it was terrible. The clerk tried to get us to pay more money. He said they didn’t have the rooms I payed for available. He was refusing to check us in at first until I said don’t to have an agreement with hotels.com to accommodate their guests as well. Finally after an argument he agreed to check us in. Then we got to our room and it was exactly what we booked. So he was just trying to extort money from us.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Grover, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

Richard C Kresley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to get to
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Richard, Thank you for positively rating your stay!! Maz K. #Team6

6/10 Okay

Cassie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was extremely convenient to the Ohio Turnpike, however, we rented 2 rooms: one the toilet clogged, on just about every flush, and the second room the thermostat was broken and we had to get another room. Overall, the room was clean and the staff was friendly it was just the facility issues that lowered our ratings on this location.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room was very first and smelly the floors and bed linens were not washed just threw back on there for the last person staff waited for me to walk away to put everything back together and leave the room
Stayed 1 night in May 2023
Response from Nancy Y. on May 22, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The night attendant was angry that I didn't like my room. He was slightly disrespectful in the beginning but towards the end it was better. There were bugs, dirty towels and maintenance malfunctions in the rooms. I will not stay here again and for the price, you can definitely find a better hotel.
Stayed 2 nights in May 2023
Response from Brand Experience Team on May 15, 2023
Hi Michelle,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Edward

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Crappy stay
Door lock battery died, staff refused to give me a new room, they said they woukd let me in the room if i left but asked i dont leave as much so they dont have to let me in all the time. The air conditioner was stuck on cold and high. Talk about feeling like your in a meat freezer. Cigarette burns all over the bed covers. Smelled like a smokers special even though i was in a nonsmoking room. Light bulbs out in the room (not a hug deal but annoying)
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 24, 2023
Hi Edward,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Samir

Stayed 1 night in Mar 2023

10/10 Excellent

Madison

Stayed 1 night in Mar 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 23, 2023
Hi John,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Low key
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 23, 2023
Hi Trina,Thank you for the perfect rating!!Maz K.#Team6

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay convenient location to where we were visiting. The first rooms heat didn’t work but that was quickly rectified and we got a new room. They serve coffee yet there’s none in the rooms. Comfortable stay.

2/10 Terrible

Marilynne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place to stay. No breakfast, damage tv with lines very old, worst bed rest, cracks on walls and ceiling, poor maintenance and very poor linesn and wash cloths looked yellow instead of white. Overall just terrible. No sanitation.
Response from Brand Experience Team on Feb 23, 2023
Hi Marilynne,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service dirty room
Stayed 2 nights in Nov 2022
Response from Brand Experience Team on Dec 14, 2022
Hi Sarah,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6