Ratings based on 1,127 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
great place to stay as its very cost effective and miss nothing
5 out of 5
Recommended
for Everyone
by A verified traveler from Country NSW

Lovely stay.

Posted Aug 30, 2017
A bit noisy with room facing the highway. Evening manager was wonderful and brought tea and sandwich to my room after dining room had closed as I had missed dinner. Breakfast staff not so attentive but a great breakfast menu
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Queensland

Hidden treasure in the urban jungle

Posted Aug 23, 2017
Very nice and friendly staff. Food is great and roooms are clean and cosy.
Comment from Hotel Management
Aug 28, 2017 by Hotel Urban, Hotel Management
Thank you for your fantastic feedback Allan, we hope to see you again soo.
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Well positioned good service.

Posted Aug 17, 2017
We have stayed at Urbam St Leonard's several times and will stay again on our next Sydney visit.
Comment from Hotel Management
Aug 22, 2017 by Hotel Urban, Hotel Management
Thank you Marg for your wonderful feedback. We look forward to seeing you again soon.
3 out of 5
by A verified traveler

Disgusting service

Posted Aug 9, 2017
When my partner went to check in he was hoping to ask some questions about the area and hotel but all that the staff were interested in was for him to pay the security bond. They were not helpful at all and very arrogant. On Sunday of our stay we decided to have a lie in and relax around the room. We had room service knock on our door when we hadn't even ordered anything. My partner answers the door but does not open it and said that we didn't ask for anything. The staff informs us that he hasn't to check the room and the mini bar. I understand this has to be done but with no consideration at all he pushes the door open and does not even give us an option for him to come back later when we are out or actually changed as I was in the middle of doing so. Even after seeing me he just looked at me and continued, not even excusing himself. I was dumbfounded and disgusted at the poor service we received. We will not be returning and I would not recommend.
Comment from Hotel Management
Aug 15, 2017 by Hotel Urban, Hotel Management
Hi Enya, We are so sorry to hear that your experience was not up to scratch. We will address your concerns directly with our staff as this is not the standard we provide to our guests. Please accept our apologies and we hope to welcome you back to the hotel in the future.
1 out of 5
by A verified traveler

Prepaid yet they took a $100 bond

Posted Jul 23, 2017
No pre warning they would require a $100 bond ... the booking was completely prepaid fully ... the stay was a planned layover before early morning heart procedure at Royal North Shore Hospital. I was advised by the Hospital to leave valuables at home ... this unexpected bond flattened me financially during my Hospital stay of three days. Nasty policy ... sneaky too !!
Comment from Hotel Management
Aug 1, 2017 by Urban, Hotel Management
Hi Ross, Sorry to hear of your hospital circumstances - we hope you are on the mend and feeling better. The deposit would have only been held and returned immediately on arrival and is standard procedure. We hope you give us another try when you are next in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tamworth

First Timer @ Urban

Posted Jul 20, 2017
Stayed over a weekend - nice hotel, not over the top but very clean, well appointed and the staff attentive and helpful. Restaurant menu variety simple but allowed choice - $12 for toast and a coffee a bit rich but not unheard of in Sydney. Bed was very comfortable and the rooms very clean and quiet. Will definitely be staying again when next in Sydney.
Comment from Hotel Management
Aug 1, 2017 by Urban, Hotel Management
Hi HJ, Thanks so much for taking the time to leave a review. We suggest giving our Express brekkie a try next time you come to visit. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Always a great place to stay

Posted Jul 8, 2017
Love staying here - it's clean, bright, central to transport and close to the city. The beds are the best that I've slept on in a hotel, and are probably better than my own one at home. Bathrooms are great and always very clean, and rooms are quite large. The gym is also quite good, with all of the equipment working, and a nice air-conditioned room. We always try to stay here first before booking anything else.
Comment from Hotel Management
Aug 1, 2017 by Urban, Hotel Management
Hi there Weary Traveller, Love to hear that you love each little thing about our hotel and we look forward to welcoming you back next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Nice comfy hotel close to my business endeavours.

Posted Jun 30, 2017
I like the cleanliness of my room and friendliness of the staff. Also the food selections suit me and the taste and quality are very good!
Comment from Hotel Management
Jul 4, 2017 by Hotel Urban, Hotel Management
Hi Allan, Thank you for your feedback! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Close to the city

Posted Jun 6, 2017 on Wotif
Pros: Balcony
Cons: Aircon systems to be replaced (too old)
Location: CBD shops and cafes
In general it was ok. Room is small and quite old. Aircon system is outdated, looks ugly and not performing well.
Comment from Hotel Management
Jun 13, 2017 by Urban, Hotel Management
Hi Serge, Thanks for taking the time to leave us your thoughts - we appreciate the feedback and will look into the aircon in your room. Our rooms are about to begin an amazing upgrade so we hope you will be back to visit to check them out soon.