Ratings based on 1,138 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Just need more shops, restarants and shopping centre within 3 to 5 minutes walk from hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Aus

Short stay

Posted Oct 14, 2017
Only stayed one night but I arrived late. But even though it was late, I was still able to get a decent meal from the after hours menu and the staff at check in and check out were excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Met expectations

Posted Oct 8, 2017
Pros: Location
Location: Good bus stop, close to railway station.
I can confirm the positive reviews about this place are correct.
Comment from Hotel Management
Oct 11, 2017 by Urban, Hotel Management
Thanks for taking the time to leave us a review - great to hear you enjoyed our convenient location! We look forward to seeing from you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from wollongong

Excellent service

Posted Sep 29, 2017
Pros: Location for our needs Free parking Excellent staff service
our stay at the Urban was perfect. The rooms were clean and pretty modern and the staff were excellent. The free parking on weekends is a huge saving on top of the well priced rooms.
Comment from Hotel Management
Oct 3, 2017 by Urban, Hotel Management
Hi Steve, Glad to hear you enjoyed all the little Urban extras. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
great place to stay as its very cost effective and miss nothing
Comment from Hotel Management
Oct 3, 2017 by Urban, Hotel Management
Thank you! We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Country NSW

Lovely stay.

Posted Aug 30, 2017
A bit noisy with room facing the highway. Evening manager was wonderful and brought tea and sandwich to my room after dining room had closed as I had missed dinner. Breakfast staff not so attentive but a great breakfast menu
Comment from Hotel Management
Oct 3, 2017 by Urban, Hotel Management
Hey there, thanks for taking the time to leave us a review. Be sure to check out our balcony rooms next time you visit, as they are on the rear side of the hotel overlooking beautiful Lane Cove and away from the highway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Queensland

Hidden treasure in the urban jungle

Posted Aug 23, 2017
Very nice and friendly staff. Food is great and roooms are clean and cosy.
Comment from Hotel Management
Aug 28, 2017 by Hotel Urban, Hotel Management
Thank you for your fantastic feedback Allan, we hope to see you again soo.
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Well positioned good service.

Posted Aug 17, 2017
We have stayed at Urbam St Leonard's several times and will stay again on our next Sydney visit.
Comment from Hotel Management
Aug 22, 2017 by Hotel Urban, Hotel Management
Thank you Marg for your wonderful feedback. We look forward to seeing you again soon.
3 out of 5
by A verified traveler

Disgusting service

Posted Aug 9, 2017
When my partner went to check in he was hoping to ask some questions about the area and hotel but all that the staff were interested in was for him to pay the security bond. They were not helpful at all and very arrogant. On Sunday of our stay we decided to have a lie in and relax around the room. We had room service knock on our door when we hadn't even ordered anything. My partner answers the door but does not open it and said that we didn't ask for anything. The staff informs us that he hasn't to check the room and the mini bar. I understand this has to be done but with no consideration at all he pushes the door open and does not even give us an option for him to come back later when we are out or actually changed as I was in the middle of doing so. Even after seeing me he just looked at me and continued, not even excusing himself. I was dumbfounded and disgusted at the poor service we received. We will not be returning and I would not recommend.
Comment from Hotel Management
Aug 15, 2017 by Hotel Urban, Hotel Management
Hi Enya, We are so sorry to hear that your experience was not up to scratch. We will address your concerns directly with our staff as this is not the standard we provide to our guests. Please accept our apologies and we hope to welcome you back to the hotel in the future.
5 out of 5
by Mandy

Hotel Urban - Loved it!

Posted Jul 23, 2017 on Hotels
I loved Hotel Urban. The location was really handy - easy to walk to the station, shops, the hospital and restaurants. The room was modern and clean. I loved the funky modern touches - the 'who gives a cr@p' toilet paper and the 'slow down' slippers. The food in the restaurant was pretty good too. There was plenty of parking, but keep your eye out for the swipe card entry into the basement parking. It's not the easiest too see! Wifi was also good.
Comment from Hotel Management
Aug 1, 2017
Hi Mandy - thanks for the beautiful review! We do try and add little extras for our guests to enjoy so we are happy to hear you loved them. We look forward to seeing you again soon.