Ratings based on 437 Verified Reviews

3.4 out of 5
70% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Good location yet not too distance from the city.

Posted Sep 14, 2017
Pros: Convenient and great service at reasonable price.
Cons: NA keep up the good work.
Location: Reasonable work to/from North Sydney station & Neutral bay.
Second time stay at hotel. Great service and accomodation. Last minute overnight booking after sudden flight cancelled back to Melbourne.
1 out of 5
by A verified traveler from Gold Coast

Needs work done to make it safe

Posted Sep 4, 2017
Well I will never stay there again. Apart from being overpriced it's in need of some floor work to make it safe. I had a very bad fall there on a ramp that was covered in carpet. You didn't know the floor raised up and I was lucky to not break my knee.
Comment from Hotel Management
Sep 11, 2017 by Hotel Management, Hotel Management
Hi Jenny, We are sorry that this took place but have now rectified this issue on the landing next to reception.
2 out of 5
by A verified traveler from Canberra

Worn out

Posted Sep 3, 2017
Pros: The staff and the location.
Cons: So much.
The receptionist was really lovely - helpful, friendly etc, and the location of the property was great for our needs. Unfortunately, the motel quality was a different case. The property is old and more than 'tired'- it's worn out, and so were we in the morning. Noisy guests passing the bedroom from reception to the rear of the building, as well as the light coming through the inadequate vertical blinds, kept us awake through the night. Privacy was an issue, too, as people could see into our ground floor room. The carpet in our room was worn out with a fraying off-cut placed in a feeble attempt to hide this. The walls in the room were chipped and stained and the privacy chain on the door was broken. The bed head was not properly attached to the wall and rattled and banged. Our daughters bed was under a window where the dirty curtains brushed her face so she had to move it out from the wall. The ensuite bathroom was tiny with poorly mended floor tiles and worrying stains. "Secure parking" (extra cash charge) was not on site or monitored. When we tried to leave we had to wait 20 minutes until the local who had parked us in agreed to move his car. I guess you get what you pay for, but the 3.5 star rating is laughable.
Comment from Hotel Management
Sep 11, 2017 by Hotel Management , Hotel Management
Hi Louise, Thank you for your comments, we are addressing some of these issues regarding this particular room.
3 out of 5
by A verified traveler

Not worth the money

Posted Jul 16, 2017 on Hotels
Cleanliness is not at all good.
Comment from Hotel Management
Aug 22, 2017
Hi and thank you for your comments. The rooms are cleaned on a daily as housekeeping starts with guest checking out for the day and then does the servicing of guests that are already staying.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable convenient charming

Posted Jul 16, 2017
A very comfortable stay in a characterful hotel! The bathroom needs updating but it was obvious the staff do their best to make everything clean and comfortable. The price was very affordable for Sydney and we enjoyed our spacious deluxe room.
Comment from Hotel Management
Sep 11, 2017 by Hotel Management , Hotel Management
Hi Anna, Thank you for very much for your comments, much appreciated.
3 out of 5
by A verified traveler from Sydney

Old but goodie

Posted Jul 15, 2017 on Lastminute
we stayed just for a night and it was ok overall. just needs a bit of refurbishing. door to the kitchen was unhinged when we came and my mum fixed it.
Comment from Hotel Management
Sep 11, 2017 by Hotel Management , Hotel Management
Hi, Thank you for your comments any issues with the rooms, housekeeping and or reception are readily to help!
1 out of 5
by A verified traveler from Texas USA

Looks like a garage converted to a Room

Posted Jul 14, 2017
At the reception I was told breakfast available when I just arrived. No eggs, or such that should be available at breakfast, again all for $7.00. No hot breakfast just few pieces of bread and stale coffee. Rooms are next to each other you hear all from next room. Room heater didn't seem to be working. Any BnB would have been far better than this.
Comment from Hotel Management
Sep 11, 2017 by Hotel Management, Hotel Management
Thank you for your comments, the $7.00 breakfast is a continental breakfast which is a light breakfast, located in the breakfast area. The coffee isn't stale but percolated coffee and regarding bread selection there are 3 different types of bread fruit, multi and white. Thank you for your comments
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Great Location

Posted Jul 11, 2017 on Wotif
Pros: Fairly quiet, bed good, heating great
Cons: As I was there for 8 nights it was very disappointing that in the year 2017 in a major capitol city that they could not provide free to air TV station
Location: Great pub less than a 100 mtrs walk and many varied restaurants within 10-15 minutes walk
Needed to be close to Crows Nest for work so a great location for my purposes
3 out of 5
Recommended
for Everyone
by A verified traveler from Nth Coast - NSW

Cheap & cheerful

Posted Jul 10, 2017
Pros: Not much, however its cheap & cheerful...parking can be a problem, location is V G if you want to visit Sydney CBD without staying their & paying more
Cons: Being an older style building, my best guess is not a lot can be done ( without a huge cost ) to create a more appealing place .Overall it was fine.
Location: Nth Sydney CBD / train is only a 15 minute walk away...hop on a train to the city & you`ll be their in 10 minutes.
What can i say - We needed a cheaper rate for one night than compared to other Nth Sydney venues....that still offered reasonable accd facilities, in a good location - that`s what we got.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Better than expected

Posted Jul 5, 2017 on Wotif
Pros: Close to venue and meeting location. Good price. Clean. Secure. Friendly people at reception
Cons: I will be back. NO change required
Location: 6 minutes walk to the conference 18 minutes walk to business district of North Sydney.
When I travel to Sydney for more than a day, I tend to stay in a Hotel, rather than competing against the traffic to to return back to the Southern Highlands. As I am by myself, I am happy jus to to have a clean bed and a shower. Pleasing that I was able to stay at the hotel. and surprising that the quality and location was much more than I expected for the price. Will definitely source out the hotel next time I am in North Sydney.
Comment from Hotel Management
Jul 8, 2017 by kiran, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards