Ratings based on 838 Verified Reviews

3.7 out of 5
61% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Terrific Central location in Cremorne

Posted Aug 18, 2017
Pros: On arrival and MGR finding out that i was staying to celebrate my birthday after check in i was greeted with a knock on the door and cake in hand
Location: Lovely walks heading down to Cremorne Point , with ferry stop and bus stop at your door step to travel into Sydney also very close to Mosman
Wonderful recent 3 night stay in perfect central location , public transport at your door step , IGA Shopping centre , coffee shops and nearby eateries. Military Rd is a very busy road so traffic noise is quite load at times but i was aware of location before i booked and chose location to be close to nearby family Look forward to making this my regular accommodation stay
3 out of 5
by A verified traveler from Noosa

Convenient if doing local activities

Posted Jul 15, 2017
Pros: Location for my activities
Cons: It is what it is, no taste or quality
Location: Close to good restaurants and lower north shore activities, e.g Orpheum theatre, zoo
Has most facilities but very basic, no style or quality. Good value
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location comfortable bed and good kitchenett

Posted May 22, 2017
Bus to city or northern beaches outside the door. Air conditioning terrible small unit old style can't leave on without leaving curtain open. Everything is acceptable though small.
Comment from Hotel Management
May 28, 2017 by GM, Hotel Management
Dear Valued Guest Thank you for taking the time to review the Park Regis Concierge Apartments. I am pleased to read you enjoyed your stay & delighted that our location met your expectations. However I am disappointed that the air conditioner did not meet your expectations. We are in the process of upgrading the older style air conditioners in the apartments to new wall mount split system units. I look forward to welcoming you back again at the Park Regis Concierge Apartments Stay Well, John Monro
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Basic accommodation, very reasonably priced.

Posted May 22, 2017 on Wotif
Pros: Very helpful and friendly staff .
Location: Close to lots of cafes and restaurants , all the shopping ofMosan , the zoo and Harbour . The city is a matter of minutes away in the bus .
Hotel is close to transport, and easily accessible from city . For longer stays , rooms are equipped with cooking facilities , frig , dishwasher , washing machine etc . Rooms are small , but clean and provide all amenities .
Comment from Hotel Management
May 28, 2017 by GM, Hotel Management
Dear Jocelyn Thank you for taking the time to review the Park Regis Concierge Apartments. I am pleased to read you enjoyed your stay & delighted that our location and staff met your expectations. I look forward to welcoming you back again at the Park Regis Concierge Apartments. Stay Well, John Monro
3 out of 5
by A verified traveler

Posted May 18, 2017 on Lastminute
bed was super uncomfortable linen was insufficient
Comment from Hotel Management
Jun 7, 2017 by Paul, Hotel Management
Dear Guest, Thank you for taking the time to write a review on your recent stay. I take note of your comments in relation to the bed and linen. I am pleased to confirm that the ownership at the Park Regis Concierge Apartments has recently changed this month and we will no doubt be taking your feedback and others feedback on board in terms of the product offering. We will be working on a number of short, medium and long term projects. Thank you for your support and we hope to have you stay with us again. Kind Regards Paul
2 out of 5
by A verified traveler

not very clean

Posted May 18, 2017 on Lastminute
it wasn't a very comfortable or tidy room shower had used soaps and conditioner bottles courtyard was very dirty bed was very uncomfortable
Comment from Hotel Management
Jun 7, 2017 by Paul, Hotel Management
Dear Guest. Thank you for taking the time to provide your feedback on your recent stay. I am disappointed to read you comments in regards to the comfort and cleanliness. Please rest assured the cleanliness will be address with our housekeeping team. We have recently taken over this business and we have currently embarked on an immediate plan to enhance the guest experience with housekeeping as a large focus. Thank you for your support. Regards Paul
1 out of 5
by A verified traveler

Not happy at all.

Posted May 13, 2017 on Hotels
Well....Overall, I would not give too much positive review on this accommodation. Regarding wifi/pw, guest has to request for the update daily basis but the wifi was not even working properly. We ended up using our mobile data. Used towels can be replaced daily but it was very difficult to contact staff to do so...and this serviced apartnemtn has no receptionists working on Sunday. Honestly, I have been travelling multiple countries but it was the first accommodation where no one working during Sundays. We were going to stay here for 5 nights in total but ended up staying only 4 nights because of these incoveniences with their service in general.
Comment from Hotel Management
May 16, 2017
Dear Valued Guest Thank you for taking the time to review the Park Regis Concierge Apartments. It is with disappointment that I read your expectations were not met. I have noted your comments regarding staffing on a Sunday. I do apologise that you believe no staff were about in the reception area on the Sunday. Our reception desk is open from 9am till 6pm unless our friendly staff are attending other guests in there units. I appreciate your feedback, as this assists us in setting benchmarks to improve our service to meet your expectations each & every time you stay with us. Stay Well, John Monro
3 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Dear Valued Guest Thank you for taking the time to review the Park Regis Concierge Apartments. I am pleased to read you enjoyed your stay & delighted that our location met your expectations. I look forward to welcoming you back again at the Park Regis Concierge Apartments Stay Well, John Monro
3 out of 5
by A verified traveler from Newcastle

ok apartment in convenient location

Posted May 9, 2017 on Lastminute
room clean. A bit box like. Would not want to spend any time there except come and go. The couch is disgusting (all vinyl is pealing off everywhere) and the air conditioning unit from the dark ages. The room was clean though.
Comment from Hotel Management
Jun 7, 2017 by Paul, Hotel Management
Dear M Thank you for taking the time to provide feedback on your recent stay. I am concerned to read that you were disappointed in your recent stay. Please rest assured that your feedback is taken onboard. I am pleased to confirm that the ownership at the Park Regis Concierge Apartments has recently changed this month and we will no doubt be taking your feedback and others feedback on board in terms of the product offering. I believe I have found the room you referred to in terms of the vinyl pealing off the sofa. I have personally removed it and replace it with another sofa. Regards Paul
3 out of 5
by A verified traveler

Handy to everything

Posted May 8, 2017 on Wotif
All fine for a night stay. My only grumble is the traffic noise as my room was facing the main road so did not get a good sleep.
Comment from Hotel Management
Jun 7, 2017 by Paul, Hotel Management
Dear Guest, thank you for taking the time to write a review. Looking at your comment in regard to traffic noise, I am going to make an assumption that you were in a room on the Military Road side. Despite location always being a huge strength, with half the rooms facing military road, it does at times get a little noisy. I would suggest if you are a light sleeper to book either a superior or a harbour view room which are located on the other side of the building. The apartments have this month recently changed ownership and we will be looking at projects to reduce the noise but it will be a longer-term project.