Ratings based on 787 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Deerfield

They threw away our pizza :((

Posted Nov 21, 2017
The only reason I’m giving this hotel an overall “OK” is because the cleaning staff threw away our pizza when there was basically a whole one left. I was pretty upset lol because we didn’t have time to get another one and I thought it was just like an American rule not to do such thing. Other than that I LOVED the beds. So comfy we slept in each day until like noon so that’s pretty serious stuff there.
3 out of 5
by A verified traveler

Posted Nov 20, 2017
Check in was okay - very rushed and no details about the hotel such as wifi information, and hours of the in-house restaurant. The lobby had been completely updated, but the room was only partially updated. The sheets had stains in them and the room felt grungy. Pictures looked much more pleasing online.
Comment from Hotel Management
Nov 22, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. This is certainly not what we hope to offer our guests, so we will work on being more informative about our amenities at check-in. We will speak to our housekeeping team about making any improvements. We hope you will reconsider another stay at our hotel. Thank you.
4 out of 5
by A verified traveler

quietness was not as I had hoped

Posted Nov 14, 2017
Pros: It’s a nice place. The staff was great. The room was pretty clean except for some dust behind the furniture and stains on the bedspread :
Cons: Maybe a free bottle of water in the room
Location: The location is great for a business trip. Nothing to do within walking distance
It was a Sunday Check in. The hotel is within a multi office complex - so it was pretty desolate and I was hoping for a great nights sleep . Sadly I could hear other folks in the hotel ( even it was maybe only 10% occupied) and the HVAC. did not help either.
Comment from Hotel Management
Nov 15, 2017 by HotelMgmt, Hotel Management
Although it is nice that you enjoyed our central location, we apologize for any loud noises during your stay. A relaxing atmosphere is what we strive to provide, so we will speak to our team about the sound insulation of our rooms. We hope you will reconsider another stay at our hotel. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
Pros: Friendliness of the staff
Cons: The smaller of the two showers is in a poor state. Water is dripping from the shower head and the floor tile at the edge is lifting and coming apart
Location: Go location for my needs
Very good and attentive service at the front desk and the restaurant
Comment from Hotel Management
Oct 31, 2017 by HotelMgmt, Hotel Management
We are glad that you found our location to be perfect for your stay, and appreciated our friendly staff. Thank you for your feedback, your concerns regarding your guest bathroom will be addressed with our maintenance team. We look forward to welcoming you back to Chicago Marriott Suites Deerfield.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston-Salem, NC

perfect stay near Chicago

Posted Oct 15, 2017
Pros: Very nice suite, very clean, comfortable bed, quiet for sleeping, helpful staff.
Cons: Nothing to improve - it seriously was perfect in my opinion.
Location: Very near Trinity International University where I attended a conference. But reasonably close to Chicago if one wanted to visit Chicago also.
I stayed at this hotel during a conference at a nearby university. Everything was perfect. Very nice suite, great staff, clean, quiet and comfortable.
Comment from Hotel Management
Oct 17, 2017 by HotelMgmt, Hotel Management
Thank you for sharing the highlights of your experience at Chicago Marriott Suites Deerfield! We’re thrilled that our well-appointed guest rooms, amenities, and service all met your expectations. It would be a pleasure to serve you again in the future.
4 out of 5
by A verified traveler from houston, TX

Not worth the hefty price

Posted Oct 9, 2017
The room was too hot. We had to call front desk 3 times to help with room’s uncomfortable temperature. For the price off over $130 per night, the room was very small n conditions. Wall baseboard missing, no bathroom shower curtain, very small king suite. The breakfast was also pricey, $55 for two adults! This hotel experience was not very positive.
Comment from Hotel Management
Oct 12, 2017 by HotelMgmt, Hotel Management
Please accept our apologies for any inconvenience you may have experienced. We will pass your comments to the rest of the management team, so that we may look into and address any concerns. We do hope to regain your trust, and hope to welcome you back during your next visit to the area. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Comfortable and spacious! Will definitely stay again.
Comment from Hotel Management
Oct 7, 2017 by HotelMgmt, Hotel Management
Thank you for sharing such a wonderful review of your time at Chicago Marriott Suites Deerfield. It is great to know that we were able to provide you with just the type of accommodations you were seeking. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort wayne, IN

Posted Oct 2, 2017
Nice hotel but a bit far from Chicago. The hotel rooms were clean, the staff helpful.
Comment from Hotel Management
Oct 4, 2017 by HotelMgmt, Hotel Management
When traveling, exemplary hospitality and fresh accommodations can be so important and we are glad you found just that with us at Chicago Marriott Suites Deerfield. Thank you for your feedback! We would love to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

So Quiet and Comfortable!

Posted Oct 2, 2017
Terrific place and great location. Recommend the stay with breakfast buffet. Great menu and excellent workout facility!
Comment from Hotel Management
Oct 3, 2017 by HotelMgmt, Hotel Management
Thank you! Here at Chicago Marriott Suites Deerfield, we understand that our guests deserve the best in accommodations and we appreciate your compliments to our facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Very nice staff

Posted Sep 28, 2017
Staff were very nice from front desk to room service. We are very satisfied with the room, no complaints and definitely will be back.
Comment from Hotel Management
Oct 1, 2017 by HotelMgmt, Hotel Management
On behalf of everyone at Chicago Marriott Suites Deerfield, thank you for your kind words. We are so pleased you had a wonderful experience. Your comments let us know our efforts are paying off, and we thank you for the feedback. Please come back soon!