Ratings based on 393 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff

Posted Oct 30, 2017
The staff, especially the restaurant workers, were outstanding in friendliness and conversation. They remembered and inquired about my daughter's campus visit at breakfast. They deserve a raise in pay. I will gladly stay at this hotel in the future. Got a fabulously low rate through Expedia, which was even better.
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello Lisa, Thank you for staying with us and the fantastic feedback regarding our Bistro staff. I will make sure to pass on your comment with them to let them know how much their service mean to you. Again, thank you and we hope to see you soon! Kind Regards, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler from Wi

Great Stay!

Posted Oct 28, 2017
We had a great stay at this hotel. The room was very nice, clean and spacious. We stayed over the weekend (Fri and Sat) and we only pay $100/night. We were very surprised of what we got. It was an awesome deal! We ordered pizza and we hang out at the outside sitting area. And the bar tender lit up the outside fireplace for us. We had a great time visiting with a very nice ambience. The area is close to everything! We would stay here again. Highly recommended!!!
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello Mirasol, Thank you so much for staying with us and your fantastic feedback about our property! I'm so happy to hear you enjoyed the fireplace at the courtyard and had a great time. It was a pleasure taking care of you and we hope to see you back in the near future. Again, thank you and have a marvelous week! Best Regards, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Was quiet. Around good restaraunt. Not too far from tollway
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello there, Thank you for staying with us. We hope to see you whenever your travels bring you back in the area! Best Regards, Luisa G. Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Oct 17, 2017
It was pretty good and beds were comfortable and nice staff too
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello there, Thank you for staying with us. We greatly appreciate your feedback and we hope to see you back in the near future! Kind Regards, Luisa G. Guest Experience Ambassador
3 out of 5
Recommended
for Everyone
by A verified traveler from Quincy, MA

No tea bags in guest room

Posted Oct 14, 2017
Pros: See above
Cons: See above
Location: Location close to airport... didn't have time to research/do things nearby.
Most hotels include tea bags with the coffee maker, and this hotel did not. I wanted a cup of tea before 6:00 am and was unable to have one. When I asked at the front desk later that morning, I was told I should have requested tea bags when I checked in, and I would have been accommodated. Also, there were no complimentary hot drinks available. They had Starbucks products, for which you are charged dearly, and they were not available at certain hours. I am also suggesting that a complimentary breakfast buffet be offered, including items with protein... I paid $ 14.00 for a cup of tea and a breakfast that was so huge that I couldn't possibly finish it. The bacon was obvious pre-made and reheated - not acceptable! However, the wait staff were polite and helpful. Also, no local newspapers available - just national news. Availability of computer and printer to print boarding passes for airlines greatly appreciated!!!
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello Karla, Thank you for staying with us and taking the time to write us a review. Your feedback is integral to our ability to better our daily operations. Once again, thank you and we hope to have an opportunity to better your experience whenever your travels bring you back in the area. Sincerely, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient location

Posted Oct 10, 2017
We had business in Chicago and Gurnee and this hotel was just right.
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Ambassador, Hotel Management
Hello George, Thank you for staying with us. It was a pleasure taking care of you and we hope to see you soon! Kind Regards, Luisa G. Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
nice and clean room , good location
Comment from Hotel Management
Oct 29, 2017 by Guest Experience Ambassador, Hotel Management
Hello P, Thank you for staying with us. We hope to see you back in the near future. Kind Regards, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Excellent staff, room was modern and clean. Comfortable and Starbucks with food and wine was nice.
Comment from Hotel Management
Sep 30, 2017 by Guest Experience Ambassador, Hotel Management
Hello, Thank you for staying with us and the review. I'm glad to hear you had a comfortable stay with us. It was a pleasure serving you and we hope to see you back in the near future. Again thank you and have a great week! Kind Regards, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler from SF BAY AREA

Very convenient and consistently good

Posted Aug 24, 2017
Great location for the North Shore and easy drive to ORD and Schaumburg area. Clean rooms well appointed for business travel. Freindly, customer focused staff and nice complimentary breakfast.
Comment from Hotel Management
Aug 27, 2017 by Guest Experience Ambassador, Hotel Management
Hello MJM, Thank you for staying with us and the review. I'm glad to hear you find our location convenient with your stay and our staff took great care of you. It was a pleasure serving you and come visit us soon! Kind Regards, Luisa G. Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Comfy and clean

Posted Aug 22, 2017
The room is big and airy. Can be considered as a nice getaway place from all the traffic even if you don't want to go anywhere else for the day . At night when we come back to the room, it's always quiet and clean, the beds are comfortable and relaxing.
Comment from Hotel Management
Aug 27, 2017 by Guest Experience Ambassador, Hotel Management
Hello Manuel, Thank you for staying with us and the wonderful review. I'm glad to hear your room is quiet and comfortable. It was a pleasure having you stayed with us and we hope to see you back in the near future. Kind Regards, Luisa G. Guest Experience Ambassador