Ratings based on 152 Verified Reviews

3.5 out of 5
66% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 18, 2018
Had to wait for 10min at check in as there was nobody to help with checkin. After finallly Checking In I find out the room is not ready for occupancy.
Comment from Hotel Management
Jan 20, 2018 by Hotel Management , Hotel Management
We apologize for the issues you had with regard to your check-in. Your feedback is very important to us, so we are meeting with the concerned staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with an improved experience in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and convenient

Posted Jan 12, 2018
No disturbance. Great attentive staff. Nice location. Overall pleased! Jsjdjdhdhchdj hfhdjsjjs hfjfjd jdjdjdsjnsnbdjs bdhdhf hdjdjddj
Comment from Hotel Management
Jan 17, 2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the convenience of our location and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Dec 5, 2017
Stayed multiple days while traveling for work. Decent experience. Free shuttle service to offices in the area is the most helpful for outsiders. Breakfast may be improved. It's just coffee and some cupcakes for now. Rooms are good size and well maintained, no major issues.
Comment from Hotel Management
Dec 6, 2017 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with the convenience of our shuttle service. It was a pleasure having you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
4 out of 5
by Tammy

Biz in BG

Posted Nov 21, 2017 on Hotels
Hotel is a little dated. They are trying hard to do updates. Room was very clean. Front desk was friendly and helpful.
Comment from Hotel Management
Nov 23, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
5 out of 5
by David

Good Value for the money

Posted Nov 17, 2017 on Hotels
Very clean and friendly staff... room was comfortable
Comment from Hotel Management
Nov 19, 2017 by Manager, Hotel Management
David, it was a pleasure having you as a guest at Extended Stay America. We are thrilled to know you liked our well-maintained property and found us to be a great value. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back for another outstanding stay. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 16, 2017
First night there the entire hotel reeked of bacon, which isn't as good as it sounds. There was some kind of fragrance in the room that kept my sinuses messed up the entire time. The hotel was very noisy
Comment from Hotel Management
Nov 18, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 13, 2017 on Hotels
Breakfast no fresh fruit as stated on the website. Grab and Go breakfast is instant oatmeal, coffee, tea on one table and then on the reception counter are granola bars and packaged muffins.
Comment from Hotel Management
Nov 15, 2017 by Manager, Hotel Management
We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Clean and efficient, would definitely recommend to others traveling to this area
Comment from Hotel Management
Oct 27, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and were impressed with the comfort of your room. Thanks again for recommending us online, and we look forward to seeing you again soon! Sincerely, Hotel Management
4 out of 5
by James

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
James, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 
4 out of 5
by A verified traveler

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management