Ratings based on 107 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from vernon hills, ill

Posted Dec 15, 2017
A little slow at check in weren’t sure if Room was ready to go
Comment from Hotel Management
Dec 15, 2017 by Hotel Management, Hotel Management
Gerry, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the inconvenience you experienced at the time of check-in. We have shared your feedback with the team and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 30, 2017
We waited for five minutes at the door before a hotel staff member came to the lobby to let us in. We were calling from a house phone just outside the locked sliding door. The bed was uncomfortable as were the pillows. There was no breakfast of any kind which I've never experienced at an extended stay...
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
4 out of 5
by Benjamin

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Pleasantly surprised.

Posted Sep 18, 2017
In town for a class reunion and wanted a room close to the venue. The hotels on our list were booked and this was a last resort. The girl at the front desk was friendly and accommodating. The room was nice and very clean. The bed was firm and comfortable. The girl in the morning at the grabs and go breakfast was also friendly and helpful. If we are in the area again this will be our first choice.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Terry, thank you for sharing your experience at Extended Stay America. We are delighted to read you found our location perfect for your needs and loved the service provided by our courteous associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
by katie

average hotel in a good location

Posted Sep 17, 2017 on Hotels
average hotel in a good location
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Katie, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay and were impressed with our convenient location. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 24, 2017
No room cleaning everyday No staff at the front desk ALL TIMES - you have to call "0" to talk to them The room are very humid The sheets and blankets are probably the cheapest and doesn't smell good
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
2 out of 5
by A verified traveler from Plainfield Illinois

Not for me!

Posted Aug 21, 2017
Let's blast back to the seventies! All of green and gold colors and I think the bedspread was that old!
Comment from Hotel Management
Aug 23, 2017 by General Manager , Hotel Management
Grace, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
3 out of 5
by Mike

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Mike, thank you for rating your stay at our hotel. We are glad your overall stay with us was comfortable. We look forward to your next stay. Sincerely, General Manager
3 out of 5
by Bradley

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Bradley, thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager