Ratings based on 103 Verified Reviews

3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 30, 2017
We waited for five minutes at the door before a hotel staff member came to the lobby to let us in. We were calling from a house phone just outside the locked sliding door. The bed was uncomfortable as were the pillows. There was no breakfast of any kind which I've never experienced at an extended stay...
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Pleasantly surprised.

Posted Sep 18, 2017
In town for a class reunion and wanted a room close to the venue. The hotels on our list were booked and this was a last resort. The girl at the front desk was friendly and accommodating. The room was nice and very clean. The bed was firm and comfortable. The girl in the morning at the grabs and go breakfast was also friendly and helpful. If we are in the area again this will be our first choice.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Terry, thank you for sharing your experience at Extended Stay America. We are delighted to read you found our location perfect for your needs and loved the service provided by our courteous associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 24, 2017
No room cleaning everyday No staff at the front desk ALL TIMES - you have to call "0" to talk to them The room are very humid The sheets and blankets are probably the cheapest and doesn't smell good
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
2 out of 5
by A verified traveler from Plainfield Illinois

Not for me!

Posted Aug 21, 2017
Let's blast back to the seventies! All of green and gold colors and I think the bedspread was that old!
Comment from Hotel Management
Aug 23, 2017 by General Manager , Hotel Management
Grace, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
3 out of 5
by Mike

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Mike, thank you for rating your stay at our hotel. We are glad your overall stay with us was comfortable. We look forward to your next stay. Sincerely, General Manager
3 out of 5
by Bradley

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Bradley, thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Manager, Hotel Management
Thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Chicago - Vernon Hills – Lincolnshire. Sincerely, General Manager
1 out of 5
by Samantha

Never Again!!

Posted Jul 4, 2017 on Hotels
first off. the room smelled horrible! so whatever we bought febreeze and lysol and sprayed it down ourselfs. well we see something crawling on the bed! a black bug so i kill it. well after like an hour or so i then drop the remote inbetween the bed and night stand when i reach under there theres just a bunch of bugs! some dead some alive! so we just left!!! i wouldnt recommend!!! and if you do end up staying here check your room throughout especially if you have little ones.
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
5 out of 5
by Olga A

awesome

Posted Jun 28, 2017 on Hotels
The accommodation was great, the room was large and clean. The area was clean and kept well
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Olga, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Chicago - Vernon Hills - Lincolnshire. We are delighted to read you loved our well-kept property and your spacious room. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager