Exterior

Reviews of Holiday Inn Express & Suites Chicago-Deerfield/Lincoln, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1004 reviews" "
Rating 8 - Good. 310 out of 1004 reviews" "
Rating 6 - Okay. 67 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub, Breakfast buffet!
Stayed 2 nights in Mar 2024

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy the staff were very polite and helpful
Stayed 1 night in Mar 2024

6/10 Okay

Monica

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frobtcdesk went beyond and above to make surecefeythingvwas good gor my stay. Gold Stars all around
Stayed 1 night in Feb 2024
Response from Terrance on Feb 22, 2024
James, we are greatly appreciative of your kind review of your stay with us. We look forward to seeing you again.

2/10 Terrible

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Terrance on Feb 22, 2024
Angel, we are disappointed that we let you down during your stay with us. How could your stay with us been better? We would love to know so that hopefully we have another chance to make it right.

10/10 Excellent

Daniel, Bloomington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel hands down worth every penny !
Stayed 2 nights in Feb 2024
Response from Terrance on Feb 22, 2024
WOW! James, Thank you for your awesome review of your stay with us. Our goal is to provide above and beyond service to all of our guests. We look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Terrance on Feb 22, 2024
WOW! We are truly overjoyed to know that you had a great stay with us. Our goal is to provide above and beyond service to all our guests. We look forward to seeing you again soon.

8/10 Good

Anna, Bolingbrook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff very spacious room, family friendly.
Stayed 2 nights in Dec 2023

8/10 Good

Mohammed Parvez

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I wanted to check in , it was not 4 yet and the lady said I have to wait until its 4. I left to work and when I returned there was a very nice lady who was super helpful. However, the system was down and it took us one hour and 30 minutes. That was a ton of wait given that we came from work and we were all dead tired. Facility and the rooms were all good. They just need to fix the checkin system
Stayed 2 nights in Jan 2024

10/10 Excellent

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was very friendly and accommodating. My kids and I very much enjoyed the breakfast in the morning as well.
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Stayed 2 nights in Jan 2024

6/10 Okay

Kirsten

Traveled with family
Liked: Cleanliness, staff & service
Property was great! The tv in the bedroom didn’t work but the room was clean and very comfortable!
Stayed 2 nights in Dec 2023
Response from Terrance on Feb 22, 2024
Kristen, thank you for taking the time to complete the survey in regard to your stay with us. I hope we were able to correct the TV for you. We look forward to seeing you again and making things right with providing a great stay for you in the future.

8/10 Good

Rich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

EWA

Stayed 1 night in Dec 2023

8/10 Good

BARBARA

Stayed 2 nights in Dec 2023

10/10 Excellent

li

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Terrance on Feb 22, 2024
WOW! Thank you for the awesome review on your stay with us. We truly appreciate your business and look forward to providing above and beyond service. We look forward to seeing you again soon.

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

adrian, Barrington

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The TV in the room wasn’t working when I called they said they will send someone. 2 hours later no one came so I called again they sent someone that couldn’t fix it so they offer to move me in the different room. It didn’t matter the game I wanted to watch was over.
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convient location
Stayed 1 night in Nov 2023

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 4 nights in Nov 2023

8/10 Good

Jeff

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Olanzo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and I felt very comfortable at establishment
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this hotel. The suite was REALLY nice. Very spacious and comfortable. The exercise room is a bit sparse and getting a porter trolly was a bit difficult. Breakfast was a bit limited, but OK. Overall, would likely stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zachery

Stayed 1 night in Nov 2023

10/10 Excellent

Fanchon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is convienient to our family and all that we had to do. the front desk staff helped us sign up for points etc.
Stayed 3 nights in Nov 2023

10/10 Excellent

Deonna

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Office space is so good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a night when I had to catch a flight out of Chicago and from my night returning back from over seas. I felt safe but didn’t do much exploring because I just needed a clean and safe place to put my head for the night. There is a target not to far away which was nice and some pizza places that deliver. But Chicago in general can feel unsafe, you just have to use common sense.
Stayed 1 night in Oct 2023

2/10 Terrible

Karen

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed in my room smelled like pee and they told me the best they could do was switch my room or give me new sheets
Stayed 1 night in Oct 2023

6/10 Okay

Judy

Business traveler
The staff couldn’t have been nicer. My issue was that the room smelled like someone had cooked meat and the smell was funky. Great location, nice breakfast and if it weren’t for the weird smell wouldve been okay.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

John

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was fine. Rooms could be updated a little bit.
Stayed 1 night in Oct 2023
Response from A. Good on Oct 9, 2023
Dear John,Thank you for your response, we look forward to guest reviews to improve our quality of service. Thank you so kindly for staying with us.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

6/10 Okay

Wyatt

Stayed 3 nights in Sep 2023

8/10 Good

Mary Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room housekeeping top notch! Bed comfortable. Super easy parking. Safe and secure. Great complimentary breakfast options!
Stayed 3 nights in Sep 2023
Response from A. Good on Sep 26, 2023
Dear Mary Jo,We are glad your stay met with satisfaction. We appreciate your compliments and wish to see you again in the future! Thank you so kindly.

8/10 Good

Carmen

Stayed 1 night in Sep 2023

10/10 Excellent

Botamina

Stayed 3 nights in Sep 2023

10/10 Excellent

Sandi, Shawano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and informative. Stayed with my Fiancée and 2 teenagers. Everything was clean and nice looking. The little snack store they have is perfect for late night cravings!!!
Stayed 1 night in Sep 2023
Response from A. Good on Sep 26, 2023
Dear Sandi,We are pleased to hear that you have enjoyed your stay with us. Thank you so kindly for your compliments! We look forward to seeing you again in the future.

8/10 Good

Dhorti

Stayed 2 nights in Sep 2023

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay I will b back again
Stayed 3 nights in Aug 2023
Response from Terrance on Sep 14, 2023
Vanessa, thank you for taking time to complete the survey in regard to your stay with us. We value your feedback and hope to see you again in the future.

4/10 Poor

Ailin

Stayed 3 nights in Sep 2023
Response from Terrance on Sep 14, 2023
First, thank you for taking the time to complete the survey in regard to your stay with us. We value your feedback and hope that you are able to give us another chance in the future to be your home away from home.

6/10 Okay

Jocelyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very loud music playing until one in the morning. I had called the front desk three different times and went down once asking for them to please quiet down the guess and then the music moved to the parking lot that just happened to be outside our window of our room. It turns out they were not even hotel guests. They were staying in a motorhome, and now we’re blaring their music in the parking lot. I got no support from office stuff asking them to quiet down. The following morning there was a younger girl with a child that was filling up her backpack with food from the continental breakfast and was being very rude to other guest’s and telling them to stay out of her personal space. She then cussed at my 13 year old son, and asked why he was so f…ing close to her. There was just a lot of very strange things that went down while we were staying at this hotel. The only positive I can give this hotel is that housekeeping was amazing! Terrence, their manager was very kind and apologetic of what it happened the night before and did everything he could to try and make it right. I’ve never had things like this happen while staying at a hotel this was a first. By day two when what happened in the morning at the breakfast happened? I started thinking we were in a really bad neighborhood perhaps but we were not. On our last morning the fire alarm started going off at 6:30 AM waking up the entire building due to something burning in the kitchen. Very strange experience we had.
Stayed 3 nights in Aug 2023
Response from Terrance on Sep 14, 2023
Jocelyn, again we are deeply sorry for the experience you had during your stay with us. We take pride in what we do here, we value your feedback and hope that you give us another chance in the future,

4/10 Poor

Jamila

Disliked: Cleanliness, amenities, property conditions & facilities
I did not like my room. The room was kind of dirty. There was hair in the Refrigerator. I told the front desk and she had someone to clean it. The house keeper was pleasant. The rug was dirty and the overall decor in the room was just plain and old.
Stayed 1 night in Aug 2023
Response from Terrance on Aug 30, 2023
Jamilia, we want to apologize for the inconvenience with your room not being 100% ready. We are pleased to hear that the housekeeper took care of the issue for you. Our hotel is in negotiations for updates. Stay tuned.

10/10 Excellent

NORMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 5 nights in Aug 2023
Response from Terrance on Aug 30, 2023
Norma, thank you for taking the time to complete the survey in regard to your stay with us. We are greatly appreciative of the feedback. We look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely spacious room. Good breakfast. Very pleased with our stay!
Stayed 4 nights in Aug 2023
Response from Terrance on Aug 22, 2023
David, we appreciate you taking the time to complete the survey. We are thrilled to know that you had a great stay with us. We look forward to seeing you again soon.

10/10 Excellent

Zachary Beilfuss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Terrance on Aug 22, 2023
Zachary, we appreciate you taking the time to complete the survey about your experience with us. We are pleased to know that you had a good stay with us. We hope to see you again soon.

10/10 Excellent

shanean n

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Terrance on Aug 22, 2023
Thank you for taking the time to complete the survey for us. We are thrilled to know that you had a good stay with us. We value your feedback here at Holiday Inn Express, Riverwoods.