Ratings based on 851 Verified Reviews

3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Convenient location, friendly staffs, clean and comfort beds. Including breakfast is a plus.
2 out of 5
by A verified traveler from British Columbia

The bathroom was dirty

Posted Aug 20, 2017
The bathroom was dirty, there was hair left over from the last guests that stayed there in the bath tub and floor. It was gross. I told the front desk and they did nothing. Will not stay there again.
Comment from Hotel Management
Aug 22, 2017 by GM, Hotel Management
Dear Guest, Our apologies to you and we wish the very best. GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota FL

Convenient location with easy access

Posted Aug 18, 2017
The location provided easy access to area attractions, suspension bridge, Lions Gate Bridge, Grouse Mountain, etc. The rooms are older but they are large and included a small kitchen. The breakfast was more than just continental, they offered eggs and sausage every morning along with fresh fruit, pastries, yogurt, and a waffle press.
Comment from Hotel Management
Aug 18, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are valuable to us.We would be happy to have you more often amidst us. With best, GM
2 out of 5
by A verified traveler from summerland

Good staff, poor room condition

Posted Aug 17, 2017
Many dust bunnies throughout the room, burnt out light in washroom, shower to short, not suitable for a 6' tall man. Paid over $200 and was not worth it.
Comment from Hotel Management
Aug 19, 2017 by GM, Hotel Management
Dear Guest, Our apologies to you for the inconveniences. We wish you the very best, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Comfortable budget hotel

Posted Aug 14, 2017
Breakfast was a plentiful help yourself buffet. Nice courtyard to eat it in. Swimming pool and hot tub was good after a hot day of site seeing. Easy to get to Vancouver by car or bus from this hotel. Possible to walk to Stanley Park over the bridge if you have a head for heights!
Comment from Hotel Management
Aug 14, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We would be happy to have you more often amidst us. With best wishes, GM
3 out of 5
by A verified traveler from Armstrong, BC

Close to Capilano

Posted Aug 12, 2017
Pros: It was close to Capilano bridge
Cons: I understand about being environmentally friendly but not cleaning dishes properly is not healthy.
Rooms were initally clean, the second morning when we came back to our rooms, the housekeeper had been there, and we went down from 4 to 3 towels and they just rinsed? out the water glasses because there was still debris at the rim of one and they werent wrapped in paper. They were just left on the counter. I would not use those ones.
Comment from Hotel Management
Aug 14, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. Our apologies to you for the inconvenience faced by you. With best wishes, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton Sussex. uk.

excellent hotel.

Posted Aug 11, 2017
Pros: nice big room, view of the mountains. the breakfast being included. having a swimming pool was a bonus.
Cons: for me nothing.
Location: right on the main rd. capliano bridge not far away. a large shopping mall near by. was to get too.
as we were going to the capliano bridge we asked if we could leave our bags there until we checked in the afternoon which they let us do. staff very friendly and helpful.
Comment from Hotel Management
Aug 12, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as it is very valuable to us.We look forward to have you all with us more often. With our sincere wishes, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Yakima WA

Posted Aug 6, 2017
very clean and staff very helpful. there is food near by and the bus stop is near as well. not too far from downtown. would definitely stay there again.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Dear Guest, We really appreciate your feedback and comment as these are very important to us. We would request you to grace us again by visiting us more often. With best wishes, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle,Washingtin

The staff

Posted Aug 5, 2017
It was excellent the breakfast was very good. The staff is very professional.
Comment from Hotel Management
Aug 5, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. Please do revisit us more often with your family and friends. We wish the very best, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Posted Aug 2, 2017
The hotel is a little old. The lock on the toilet door doesn't really work, and the air conditioning unit is pretty noisy. But other than that, the stay was good. Maintenance staff are quick to respond.
Comment from Hotel Management
Aug 2, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. Our apologies to you for the inconvenience. We wish the very best, GM