Ratings based on 877 Verified Reviews

3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from on

not ad for the price

Posted Sep 19, 2017
Pros: The staff.
Cons: some PAINT AND NEWER REPAIRS TO THE ROOMS.
Location: Location is good and easy to get to the Ferry Also lots of good eating places nearby.
The arrival was fast and efficient. The manager was quite obliging as I needed him to copy some papers for me and he even invited me to his office for a friendly chat. Over all not a bad place but needs some repairs as it is a bit dated.
Comment from Hotel Management
Sep 19, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We are a old property but neat, clean and well maintained. We would be happy to see you back amidst us and grace us. With best wishes, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet room in back building, top floor

Posted Sep 18, 2017
enjoyed having glass glasses and "real" coffee mugs favorable breakfast provided fridge had not been defrosted for some time [told staff about it] room well maintained
Comment from Hotel Management
Sep 18, 2017 by gm, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We would like you to revisit us more often with your family and friends to enjoy our passion for hospitality. We wish you the very best, General Manager
3 out of 5
by A verified traveler

Not so great

Posted Sep 17, 2017
Hotel needs major updating. Beds are uncomfortable, couch is uncomfortable. Rooms have a weird smell. Not in the best neighborhood either. Don't recommend staying here.
Comment from Hotel Management
Sep 17, 2017 by gm, Hotel Management
Dear Guest, We appreciate your feedback and comments. While thanking you for it, would also request you to grace us by visiting us again. With best wishes, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant staff and good breakfast included

Posted Sep 16, 2017
This is a comfortable and serviceable place in which to stay. Central location.
Comment from Hotel Management
Sep 16, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are valuable to us. We would love to have you back more often amidst us. With our best wishes, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from tahoe cal

bathroom too small

Posted Sep 13, 2017
Pros: price , staff , and comfortable beds
Cons: ceiling fan a must for better room circulation , and a larger interior toilet and bath ...
Location: too much to list to "do and see " Stanley park and marina minutes away , downtown shopping just 15 minutes away
staff great , hotel clean, room &beds comfortable , breakfasts simple but wholesome and plentiful as well as varied ....interior bathroom way too small , and the room could use some ceiling fans instead of the loud air conditioner
Comment from Hotel Management
Sep 13, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We would like you to revisit us more often with your family and friends to enjoy our passion for hospitality. We wish you the very best, General Manager
3 out of 5
by A verified traveler

Posted Sep 11, 2017
The location of the hotel was good. Reception was fine. The room itself was dated and could use some updates (e.g.) cracks in the sinks and bathtub; fan didn't work; no plug in primary sink (easy to accidentally drop valuables through huge drain). Breakfast was a bit of a zoo! Crowded, poorly laid out, messy.
Comment from Hotel Management
Sep 11, 2017 by gm, Hotel Management
Dear Guest, We appreciate your feedback and comments as they are very valuable to us. We would like you to revisit us more often with your family and friends to enjoy our passion for hospitality. We wish you the very best, General Manager
2 out of 5
by A verified traveler from Kelowna, BC

Location is nice but...

Posted Sep 10, 2017
Pros: Location to Mountain and HWY to West North.
Cons: Renovation..renovation...renovation..
Location: See above..
Location is nice for Gross mountain, Capillano Bridge, and just close to lions bridge to Stanly park. Although, the road to downtown Vancouver can be very difficult over the busy bridge. However, the hotel condition need to be addressed. Renovation to the rooms is essential, the walls, kitchen, and sinks need to be renovated. The ventilation in the rooms is a serious matter especially in the cold or hot weather. The room was too hot and we had to open the old noisy AC to pass the night. The 1980s AC need to be replaced with a new ones and/or central ones which will be ideal. It was only for one night and the price was more than what we expected to have or see. As a general role, when you provide a complementary breakfast, please do it right or charge for it. Please taste your coffee and you bakery quality of your breakfast.
Comment from Hotel Management
Sep 11, 2017 by gm, Hotel Management
Dear Guest, We appreciate your feedback and detailed comments. We wish the very best. General Manager
2 out of 5
by A verified traveler

disappointed

Posted Sep 6, 2017
Stayed here once before and it was fine but this time poor service (tv not working-called -said they would be right over but did not come-had to go to desk) . Only three towels in double queen room-had to phone for more and took forever! Broken chair fell apart as soon as we walked in and moved it to prop the door. The worst was the noise above us due to paper thin ceiling. Disappointing for the high price.
Comment from Hotel Management
Sep 8, 2017 by GM, Hotel Management
Dear Guest, We are very sorry to learn about your experience, our apologies to you. We wish the very best, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms much better than expected

Posted Sep 6, 2017
Pros: cleaniness
Cons: staff helpfulness or at least staff empowerment
For a motel style facility, the rooms are in great shape and they clean them well. Continental Breakfast is very simple and basic. Staff on the other hand is not too helpful at all and pass the buck on to the manager so there really is nothing left you can do. Them management does nothing in response. (had nothing to do with room but with booking)
Comment from Hotel Management
Sep 7, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback and comments. We are sorry that you felt that our staff is not helpful, we are awfully sorry for it. We do our best and try to walk an extra mile to satisfy our guests, however, our apologies to you for not making a satisfactory space in your heart. We wish you the very best, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Pleasantly impressed

Posted Sep 3, 2017
Very comparable in comfort to a higher priced hotel which we used to stay in when visiting North Vancouver but we were impressed with the quality breakfast that was served here. We will definitely return.
Comment from Hotel Management
Sep 3, 2017 by GM, Hotel Management
Dear Guest, We appreciate your feedback as we value it. We would be happy to have you again amidst us. With best wishes, GM