Indoor pool, outdoor pool, sun loungers

Reviews of The Empire Hotel & Spa

4 out of 5
The Empire Hotel & Spa
Church Walks, Llandudno, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 298 out of 460 reviews" "
Rating 8 - Good. 125 out of 460 reviews" "
Rating 6 - Okay. 32 out of 460 reviews" "
Rating 4 - Poor. 4 out of 460 reviews" "
Rating 2 - Terrible. 1 out of 460 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

NIck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The key highlight was how helpful, friendly and approachable the housekeeping and bar team are. Thank you
Stayed 3 nights in Mar 2024

8/10 Good

Pamela

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th Empire lived up to its reputation for atmosphere, friendliness and service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed couples get away
Stayed 3 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so great we booked to stay an extra night. The only issue was the pillows were dreadful. Far too flat, I had to sleep with 3 so not the best sleep. But apart from that everything was amazing, staff, service, food and entertainment.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Everything about the stay was superb.
Stayed 5 nights in Oct 2023

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old-style hotel and good waiter service
Stayed 3 nights in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location. Room was small but clean and comfy. Air con didn’t really work, room got quite hot during the night. Breakfast was nice. Overall I think it’s overpriced
Stayed 2 nights in Sep 2023

6/10 Okay

Meriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
One of the beautiful lounges
View from window
Stayed 3 nights in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stylish hotel with lovely staff and high standards...Great location for restaurants, shopping, Trip up to the Orme..Would highly recommend and look forward to returning.
Stayed 2 nights in Aug 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities were excellent, allowed one to relax after roaming around town. Great food, with good choice for breakfast and dinner.
Stayed 7 nights in Aug 2023

6/10 Okay

Janet

Liked: Amenities
The hotel looked tired and some furnishings need replacing clean but could be better , curtains had splash marks on The staff very polite and friendly Ok for a couple of nights
Stayed 2 nights in Aug 2023

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short 2 day break.
All good,staff excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great charm
Beautiful old-world surroundings with a modern touch and excellent customer service, both in reception and the dining room. The location is ideal for a short walk to local shops, the beach and the tram to Great Orme. We particularly enjoyed a singalong in the piano bar after dinner!
Stayed 2 nights in Aug 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, pity about pool
Swimming pool didn’t feel or smell clean and we didn’t enjoy that part of our stay. Was a big anti climax to what looked amazing in the pictures. Probably explained why it was empty
Stayed 3 nights in Jul 2023

10/10 Excellent

CHARLES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nicely decorated,spotless and close to the Town Centre,and the promenade.The staff were excellent and nothing was too much trouble for them and the excellent Elyse. Thanks too all.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time and took advantage of the wonderful pool aswell. The room was nice and very comfy with amazing views of Llandudno. Breakfast was nice but would have liked more options at the buffet as not a big fan of hot breakfasts. Overall very nice stay.
Stayed 2 nights in Jul 2023

8/10 Good

KEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
meal option problem
Lovely place. My only criticism was the lack of Evening meal options/ You had to have a 5 course set menu which is too much for a lot of people. Would have liked to one,two or three course option. Was told you can have one course but it is the same price. Hardly seems fair. Would still go back though.
Stayed 3 nights in Jul 2023

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother
Was disappointed for the price we paid. The room had stains on the headboard and curtains, the windows were very difficult to open and the pool smelt terrible. The breakfast was not nice at all and the service left a lot to be desired. It felt like it was meant to have a classic feel but just seemed dated and tatty. There’s a lot nicer places to stay for a better price.
Stayed 2 nights in Jul 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for an local event. As ever the staff and service were second to none. A great hotel, the pool and spa area is always appreciated! Close to all and everything Llandudno and the surrounding area has to offer.
Stayed 3 nights in Jun 2023

10/10 Excellent

D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel we always enjoy our stay here. The staff are always happy and busy.
Stayed 2 nights in Jun 2023

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with friendly staff. I’ve stayed in lots of hotels in Llandudno but this is definitely one of the best.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Stayed 2 nights in May 2023

10/10 Excellent

Alison, london

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A most beautiful hotel and perfect comfortable room. The staff went above and beyond as i was using crutches. Such very pleasant and happy staff. Meals totally outstanding. Will definitely be back!
Stayed 3 nights in May 2023

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
It was a lovely experience and really enjoyed our stay
Stayed 2 nights in May 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Staff were welcoming and very helpful Location was perfect
Stayed 2 nights in May 2023

6/10 Okay

Joy

Disliked: Property conditions & facilities
Disappointed!
The hotel is in a lovely location, room was o.k a little tiered,the bathroom had no shelf to put anything on. It was just very disappointing.
Stayed 2 nights in May 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly staff. Food was amazing
Stayed 2 nights in May 2023

8/10 Good

Maisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the bedroom was small there was no room even for a small dressing table in front of a mirror. The shower head was not adjustable, and hence having a shower without getting your hair wet is another problem for some ladies.
Stayed 3 nights in Apr 2023

10/10 Excellent

Dennis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Uddipan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Had a wonderful stay in The Empire Hotel & Spa. The room was fantastic and housekeeping done everyday. The decor of the hotel is also fabulous. We had breakfast which is served from 8am to 10am. No complaints here either. There is enough on-site parking throughout the property, but you have to keep the keys in the reception if the car is blocking another. (one after the other) Overall a wonderful stay in the hotel and definitely recommended!
Stayed 3 nights in Apr 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Stayed 2 nights in Mar 2023

10/10 Excellent

MISS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a lovely hotel the whole team were very friendly and helpful the room was spacious and very clean only downside was it was very warm breakfast was great and the evening meal we had there was lovely would certainly come here again
Stayed 2 nights in Mar 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, room comfort
Great hotel with friendly staff.
We stayed in a standard queen on B&B. Room well equipped with plenty tea and coffee, shower gel, body lotion and seating. Comfy bed. Room could do with a touch up as wallpaper peeling in parts. Robes provided for spa were too small to use. The pool, sauna and steam room were available 7am to 9pm and during our stay we mostly had it to ourselves. Staff were friendly and seemed to be a lot of repeat visitors. Breakfast was good and plenty of options. Cooked breakfast and toast made to order with cerials, juices, croissants, fruit, yoghurts, jams available buffet style. We had an evening meal once and the service and food was excellent. Overall a good stay and very good central location.
Stayed 4 nights in Mar 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet but nice
All round good hotel very nice staff will be going back
Stayed 2 nights in Mar 2023

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend break
We have just had a weekend staying in the Empire Hotel and enjoyed our stay, the decor was lovely and everything was clean and well sanitised. However there were a few niggles that we feel let it down. We would not have expected to have paper cups and wooden stirrers in the room, not in a hotel of this price point. The breakfast we felt was underwhelming not having a lot of choice again in a hotel of this calibre we felt large pots of marmite , peanut butter etc were not acceptable. On a personal level my wife asked the waiter if the sausages were gluten free to be told” let’s say they’re not”. Which to me felt as if he could not be bothered checking or offering a alternative, Gluten free’toast ‘ was provided but had simply been put in the oven not a toaster and tasted of sausages! Drinks in the bar were reasonably priced but no crisps/ nuts were available to accompany the drinks. We did come across a couple of staff members who we felt were a little aloof but generally the stay was good although all these niggles would prevent us returning as we have stayed in many quality hotels and felt the Empire didn’t quite match up in our experience. I am sure many people have stayed, and returned and enjoyed their stays as we did , but for us personally it’s not for us.
Stayed 2 nights in Mar 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Richard

Stayed 3 nights in Feb 2023