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Reviews of Protea Hotel by Marriott Mahikeng

4 out of 5
Protea Hotel by Marriott Mahikeng
80 Nelson Mandela Dr, Mahikeng, North West

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 90 reviews" "
Rating 8 - Good. 38 out of 90 reviews" "
Rating 6 - Okay. 13 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Frans

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sibongile Allu (Front Office Manager PH Mahikeng) on Sep 13, 2023
Good day Mr. Frans,Thank you for choosing to stay with us and also taking time to rate us. We appreciate and value your patronization.

10/10 Excellent

Solomon

Stayed 1 night in Aug 2023
Response from Sibongile Allu(Front Office Manager PH Mahikeng) on Sep 13, 2023
Good day Mr. Solomon,Thank you for choosing to stay with us and taking time to rate our services. We value and appreciate your business.

8/10 Good

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Nkatiseng

Stayed 1 night in May 2023

10/10 Excellent

Murielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located.
Stayed 4 nights in Apr 2023

10/10 Excellent

Peggy Boikhutso Dingaan

Stayed 1 night in Apr 2023

8/10 Good

Mamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is a bit small but workable. The menu is overpriced especially the Christmas lunch😢. Be sure to put in enough supplies to cater for the number of people who booked for the room. Overall we had fun, we like the place and will definitely go back there. And big up to house keeping, you guys are doing an amazing job.

6/10 Okay

Nic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pleasant and the staff were fairly friendly. There was an argument on arrival about a tourism levy that apparently wasnt added by hotels.com which eventually they said they would contact hotels.com about. The room was clean and neat. The food at the restaurant was really good and i enjoyed the meal. The breakfast was a bit difficult as there was no buffet as purchased, it was a case of you must tell them what you want and they will bring it to you but they couldnt give me a menu or list of what was available. During the course of the night there appeared to be some construction taking place in the hotel with what sounded like a hammer and chisel being used in the early hours of the morning.
Stayed 1 night in Dec 2022

8/10 Good

Thandiwe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
The hotel was good but the staff definitely make the place.amazing service overall.
Stayed 1 night in Oct 2022

10/10 Excellent

Itumeleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Always clean
Stayed 2 nights in Jun 2022

8/10 Good

Buhle

Stayed 2 nights in Apr 2022

10/10 Excellent

Reneiloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service
Friendly great service
Stayed 1 night in Jan 2022

8/10 Good

PETER

Liked: Staff & service, amenities, property conditions & facilities
Initial Receptionist (Lucinda??) was extremely cheerful, efficient and helpful. Pleasant poolside seating/relaxing area. Food was good.
Stayed 4 nights in Dec 2021

10/10 Excellent

Tebello

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Kabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Gladwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Welcoming And Treatment Was Top Notch
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Strange
Noise from other rooms is disturbing. I was called to reception in the evening to come and pay a measly amount for "tourism levy" which I found strange after already having paid online and checked in.
Stayed 1 night in Aug 2021

8/10 Good

Sipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business made pleasurable
Perfect hotel for a business trip to a town with not much in the way of accommodation of this standard. Friendly staff, excellent meals and a neat, very clean and comfortable room.
Stayed 1 night in Feb 2021

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 3 nights in Sep 2020

10/10 Excellent

Dieketseng

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best so far
Well located and really good considering COVID-19. Would recommend to anyone looking for a stay in the are
Stayed 1 night in Oct 2020

10/10 Excellent

Nomfuneko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
The elevator and the stairs. Also the location of the hotel.
Stayed 3 nights in Dec 2019

6/10 Okay

Itumeleng

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cars security friendly staff and beautiful rooms, next time i will try the food
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i just love the location of the hotel and hospitality of staff
Stayed 2 nights in Oct 2019

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
The staff were friendly at check in and the room service was efficient. Did not have any meals there so not able to comment on the food
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility and proximity to shopping centres and my childs school is what i liked mostwhat i did not like is the smell of kitchen food coming through to my my room
Stayed 1 night in Sep 2019

10/10 Excellent

Thabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Clean hotel and comfy beds. Breakfast was good
Stayed 2 nights in Aug 2019
Response from Dikeledi on Aug 27, 2019
Good Morning Thabo, Thank you kindly for taking time to give us feedback regarding your stay at our hotel, this feedback will be shared with the TEAM and hopefully it will even motivate everyone to work hard to ensure we always receive this kind of feedback. We are looking forward to your next stay with us!!. Kind Regards, Dikeledi

2/10 Terrible

Caroline

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Protea Hotel Mahikeng not recommend!
Arrived at Mahikeng Protea at 2:00pm on Saturday 29.06.19. Had booked 3 rooms 2 weeks prior to arrival. They searched online for our booking which took about 30min. We had to wait 2 hours for the rooms because they were not ready yet! While waiting we wanted to order refreshments. Had to wait for 45min. for someone to help us! Waited another 30min.to receive our refreshments. The waitress was not at all friendly. The bathroom in Room 103 was dirty and had not been cleaned. The light above the desk next to the bed was not working. I will not recommend the Protea to anyone.
Stayed 1 night in Jun 2019
Response from Sibongile on Jul 3, 2019
Good day Ms. Caroline, I would sincerely like to extend our apologies for the negative service you received. This certainly does not reflect the service standard we're striving to maintain. We know that this has left a bitter taste in your mouth but, this shortfall on our side will be addressed with the relevant departments and will be rectified. We look forward to welcoming you back to the hotel on your next visit to Mahikeng. Warm regards Sibongile Allu Front Office Manager

10/10 Excellent

Tshepo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Dikeledi on Aug 27, 2019
Good Morning Tshepo, I trust this email finds you well, and thank you kindly for giving us feedback regarding your recent stay with us. Your feedback will be shared with the rest of the TEAM. We are looking forward to your next stay with us!!! Kind Regards, Dikeledi

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly decent hotel for a day or two
Decent international type hotel, no bells and whistles (you have to request a fridge) but ok for a night or two.
Stayed 1 night in Feb 2019

8/10 Good

Kensi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great when you’re in the Mafikeng area that doesn’t have a lot of options. Dinner (we ordered room service) was great with a good selection of wines. Breakfast was pretty average.
Stayed 1 night in Jan 2019

8/10 Good

Ronewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great
Stayed 1 night in Jan 2019

10/10 Excellent

Songandaba Derryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Andile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thank you to Archibald at reception for assisting with my check-in requirements.

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel was ok, impressed with cleanliness however service was not good. Breakfast was a disaster and very disappointing. It was very expensive for poor quality food!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Comfortable but service slippage
A little disappointed with the reactions of the hotel to problems I brought their attention to
Stayed 2 nights in Dec 2017

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay
Clean, comfortable, quiet and good food. Can't complain for a 4 star.
Stayed 1 night in Jun 2017

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

kabelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i am very happy
very nice

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It works for the area
Fine for hotel for small, town, they should have warned about boilers and no hot water available before one booked/checked-in

8/10 Good

Mrs P.R, Good and secure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding stay overnight
The property is well located within short driving distance of many areas..like shopping centres, sports fields, filling stations, fast food outlets, etc. Well secured, clean property and clean decore'd rooms, had shower and bath, great restaurant atmosphere, etc. Would recommend this hotel to friends and family