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Reviews of The Cabanas Hotel at Sun City Resort

3 out of 5
The Cabanas Hotel at Sun City Resort
Sun City Resort, Pilanesberg, P O Box 3, Moses Kotane, North West

Reviews

7.8

Good

Rating 10 - Excellent. 251 out of 757 reviews" "
Rating 8 - Good. 292 out of 757 reviews" "
Rating 6 - Okay. 119 out of 757 reviews" "
Rating 4 - Poor. 62 out of 757 reviews" "
Rating 2 - Terrible. 33 out of 757 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Olebile

Traveled with family
Liked: Cleanliness, property conditions & facilities
Big room, fun places and nice dining areas/restaurant
Stayed 2 nights in Apr 2024
Response from Dee on Apr 15, 2024
Dear Olebile,Thank you for tsking time to rate us.Kind Regards,Dorah.

10/10 Excellent

Blessing

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful
Stayed 4 nights in Mar 2024
Response from Malebo on Apr 6, 2024
Good morning Blessing.Thank you for taking your time to give us a review on your stay with us.

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
No complementary water provied,nor even one bottle and every time u need water u have to go to reception to get it urself because apparently the hotel doesnt provide any type of room service.
Stayed 2 nights in Mar 2024
Response from Dee on Mar 31, 2024
Dear Sandeep, We appreciate hearing from our guests. Unfortunately, we do not have room service at Cabanas.Kind Regards,Dorah

4/10 Poor

Sarah

Stayed 2 nights in Mar 2024
Response from Dee on Mar 31, 2024
Dear Sarah,Thank you for taking time to rate us. We are sorry that we did not meet your expectations.Kind Regards,Dorah

6/10 Okay

kegomoditswe

Traveled with group
Disliked: Property conditions & facilities
The place is overpriced but , but no change in the rooms since way back. I loved the breakfast
Stayed 1 night in Mar 2024
Response from Malebo on Mar 21, 2024
Good day KegomoditsweThank you for your feedback.

10/10 Excellent

Ian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing place, staff very helpful, everything you could need. Shuttle very reliable. Would return! Thank you to all of the staff for making the stay so enjoyable
Stayed 4 nights in Mar 2024
Response from Malebo on Mar 21, 2024
Good day IanThank you for your feedback.We are happy you enjoyed your stay with us.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a pleasant stay however there are two points I wish to make , prior to arrival I sent message to hotel via Expedia website requesting a lakeside view , the rooms allocated were as far away from the lake as you could get . The rooms were clean tidy and just what we needed but a couple of chairs for sitting outside on the porch in the excellent weather would have been appreciated.
Stayed 2 nights in Mar 2024
Response from Malebo on Mar 14, 2024
Good morning Steven.Thank you for the feedback.Unfortunately if the type of room you booked is not lake facing we cannot allocate you one unless you ask for upgrade. Sorry for the inconvenience and that this was not explained to you on check in.

8/10 Good

Lesedi

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I would like the staff members to be more efficient, the shower light was not working and when we called for help we were told that someone was coming to fix it. No one showed up even after multiple calls. WE SHOWERED IN THE DARK FOR THREE WHOLE DAYS!
Stayed 2 nights in Feb 2024
Response from Dee on Feb 11, 2024
Dear Lesedi,Thank you for sharing your experience on Expedia. We are sorry to hear that we did not meet up to your expectations. Maintenance team noted your commentsKind Regards,Dorah

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was brilliant. Great value for money.
Stayed 3 nights in Jan 2024
Response from Dee on Feb 10, 2024
Dear George,Thank you for taking time to share your constructive feedback on Expedia.com.

2/10 Terrible

Olena

Stayed 2 nights in Jan 2024
Response from Dodo on Mar 21, 2024
Dear Olena,Thank you or taking some time to share your rating of the Cabanas with us. We are sorry that we did not meet your expectations. Please note that this is not the standard that we strive for, we have in place very definitive operating standards, and we make effort to uphold them in every customer interaction.Kind Regards,Dorah

10/10 Excellent

Devaris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and refreshing place.I will definitely come back again
Stayed 3 nights in Jan 2024
Response from Malebo on Jan 19, 2024
Good morningthank you for the feedback. We are pleased that you enjoyed your stay with us.

2/10 Terrible

Dasha

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Malebo on Jan 19, 2024
Good morningWe are sorry that we did not meet your expectations during your stay with us. We value your feedback and will ensure that we rectify where there are shortfalls.

10/10 Excellent

Craig

Stayed 3 nights in Jan 2024
Response from Dee on Jan 11, 2024
Dear Craig ,Thank you for sparing some time to share your rating of the Cabanas with us. We are pleased to see that the service we offered lived up to your expectations. We sincerely looking forward to your next stay with us.Kind Regards,Dorah

4/10 Poor

Sandeep

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Dee on Jan 11, 2024
Dear Sandeep,Thank you for taking time to share your experience with us, we are sorry that we did not meet your expectations.Kind Regards,Dorah

8/10 Good

ASHWIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dee on Dec 27, 2023
Dear ASHWIN ,We always appreciate hearing from the customers as we are committed to creating everlasting memories.Kind Regards,Dorah

2/10 Terrible

Bruce

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Dee on Dec 27, 2023
Dear Bruce ,Thank you for the feedback and we would like to apologise where we fell short in creating lasting memories while staying with us. We trust you'll stay withus again in the near future.Kind Regards,Dorah

10/10 Excellent

Afra, Harare

Liked: Property conditions & facilities
There was water coming from the Refrigerator. We requested our room to be cleaned no one came. Went back in person no one came even asked for a mop. Nothing happened and we ended up using bathroom towels to clean the floor which was attended the next day after l called cleaners who we’re cleaning other rooms
Stayed 2 nights in Dec 2023
Response from Malebo Khosana on Dec 10, 2023
Good afternoon AfraI am very sorry that we took time in getting your room cleaned up after the accident with the water coming from the refrigerator. We pride ourselves in delivering good customer service and we dropped the ball in this case. We humbly apologize for the inconvenience this may have caused.

8/10 Good

Andreas

Stayed 1 night in Nov 2023
Response from Dee on Dec 27, 2023
Dear Andreas ,Thank you for taking time to share your constructive review on Orbitz.Kind RegardsDorah

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short holiday break
Had a great time, rooms were very clean and well appointed with adequate room. Breakfast was excellent as was Valley of the Waves. Had so much fun at the pools with the grandkids. The entertainment centre had very nice restaurants and the kids had so much fun in the games arcade.
Stayed 2 nights in Oct 2023
Response from Dee on Oct 31, 2023
Dear Amanda,Thank you for your great feedback.Kind Regards,Dorah.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing gateway choice
Everything was Amazing. It was a great choice for my family to bond and reconnect. The weather was also very good. Staff very kind and helpful.
Stayed 2 nights in Sep 2023
Response from Dee on Sep 24, 2023
Dear Anonymous.Thank you for your great feedback.Kind Regards,Dorah

6/10 Okay

Tsepiso

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The hotel is perfectly situated not far from the Sun City entrance - gps takes you right to the front of the hotel. Front desk agents were quick and very helpful in explaining the hotel, and the individuals at the 'Information Desk' had an abundant amount of knowledge on where to go and what to do. The hotel has an apartment feeling as each section is only 2 floors instead of many - such as a hotel - which made it more intimate. The rooms are tiny though and there are no bath tubs, just showers - considering the price we surely didn't complain. Breakfast is pretty standard, nothing that pounces at you with surprise but the location of the hotel (right next to a lake) is a superb view early in the morning with birds walking around. Be very careful of the monkeys though as they will easily slip into your room and steal food. If you are comfortable with walking, you are very close to almost everything you would like to visit. I would highly recommend this hotel if you're an individual/s traveling on a budget.
Stayed 2 nights in Aug 2023
Response from Malebo on Sep 4, 2023
Good afternoon TsepisoThank you for the review

10/10 Excellent

Sharin

Liked: Cleanliness, property conditions & facilities
It was so much fun the kids loved it
Stayed 2 nights in Aug 2023
Response from Dee on Sep 6, 2023
Dear Sharin,Thank you for your positive feedback.Kind Regards,Dorah

10/10 Excellent

Samkeliso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms lil small, try book the double bed if u are a couple. The single beds not comfortable
Stayed 2 nights in Aug 2023
Response from Malebo on Aug 29, 2023
Thank you for the feedbackregards Malebo

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities
I was not happy about the sleeper couch
Stayed 2 nights in Aug 2023
Response from Malebo on Aug 29, 2023
Good morning Johni am sorry you were not pleased with our sleeper couch.

10/10 Excellent

Dhuha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first visit and I Thanks every one there.
Stayed 9 nights in Aug 2023
Response from Dodo on Aug 21, 2023
Dear Dhuha,Thank you for taking time to share your positive feedback on Expedia.Kind Regards,Dorah

10/10 Excellent

Kwabiwe

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. They met all our requests without any issues. Very good food options for breakfast.
Stayed 2 nights in Aug 2023
Response from Dodo on Aug 19, 2023
Dear KabiweThank you for sparing some time to share your rating of the Cabanas. We are pleased that the service we offer lived up your expectations.Kind Regards,Dorah

8/10 Good

Jaene

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Malebo on Aug 17, 2023
Good day JaeneThank you for the feedback

2/10 Terrible

Silver

Traveled with family and small children, Traveled with partner
Kids friendly situation
Response from Dodo on Aug 14, 2023
Dear Silver,Thank you for taking time to rate us. We are sorry that we did not meet your expectations.Kind Regards,Dorah

6/10 Okay

Lilantha

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Most of the activities are not functioning and deceiving. Cabanas standard was below expectations and no proper hot water.
Stayed 2 nights in Jul 2023
Response from Dee on Jul 30, 2023
Dear Lilantha,We would like to thank you for bringing your concerns to our attention regarding your stay at Cabanas during your holiday. Furthermore, we would like to apologise for the inconvenience caused to you and aggravation endured. Please note these are not the standards that we strive for. We have in place very definitive operating standards, and we make every effort to uphold them in every customer interaction.Kind Regards,Dorah

8/10 Good

Hermias

Traveled with family
I is not good if you are not inform of renovations like the waly of the waves
Stayed 3 nights in Jun 2023
Response from Malebo on Jun 26, 2023
Good morningThank you for sharing your Sun City holiday experience with us. We are sorry that you were not aware of the annual maintenance of the Valley of Waves

10/10 Excellent

janine

Stayed 1 night in May 2023
Response from Malebo on May 28, 2023
Good day JanineThank you for the feedback on your recent stay with us

6/10 Okay

Gerda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Dodo on May 9, 2023
Dear Gerda,Thank you for positive feedback.Kind Regards,Dorah.

8/10 Good

Hester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Good breakfast Good amenities.
Stayed 3 nights in Apr 2023
Response from Dee on Apr 27, 2023
Dear Hester,Thank you for sharing your experience with us. We appreciate hearing from our guests.Kind Regards,Dorah

10/10 Excellent

Riley

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Super convenient for staying with kids and visiting all the Sun City has to offer. The pool was large, clean and had lots of seating. There is also a smaller baby/toddler pool, which was great. Breakfast was good with a lot of selection and well organised overall.The smallest rooms are pretty small but you aren't spending much time in them anyways. They are a bit dated now and need some small repairs here or there. But overall well worth the value. Free entry to Valley of the Waves and free shuttles around the property made things very convenient for our family of five to relax.
Stayed 2 nights in Apr 2023
Response from Dodo on Apr 29, 2023
Dear RileyThank you for taking time to share your positive feedback on Expedia.Kind Regard,Dorah

8/10 Good

Hester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Malebo on May 28, 2023
Good day HesterThank you for the feedback on your recent stay with us

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Dodo on Apr 27, 2023
Dear Polly,Thank you for your positive feedback.Kind Regards,Dorah.

8/10 Good

Janet, Millom

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room clean with very comfortable beds. Some areas of sun city did not have enough staff to ensure service was maintained which was a shame as it’s a lovely plea e, really relaxing. Breakfast was good with plenty of choice.
Response from Malebo on Apr 22, 2023
Good morningthank you for the feedback. We are sorry that there were not enough staff to ensure smooth service, we will address this shortfall.

6/10 Okay

William

Traveled with family
Liked: Amenities
Staff is not friendly. I like the kids club.
Response from odi on Apr 14, 2023
Dear William,Thank you for your review. Kindly advise which area where you encountered unfriendly staff so that we can address this. RegardsOdirile Sebolao

10/10 Excellent

Sean

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was so beautiful. The grounds and rooms were exceptional. We took the boat ride. Amazing property
Stayed 1 night in Mar 2023
Response from Dee on Apr 1, 2023
Dear Sean,Thank you fir taking time to share your constructive feedback on Expedia.com.Kind Regards,Dorah

4/10 Poor

Jairagh

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from odi on Apr 14, 2023
Dear Jairagh,I trust that you are fine, we noticed that you gave us a rating of 2 out of 5. Unfortunately, we do not know where the problem areas are. Kindly advise us so we can address those areas of concern.Regards,Odirile Sebolao

2/10 Terrible

Mark

Stayed 3 nights in Mar 2023
Response from odi on Apr 14, 2023
Dear Mark I trust that you are fine, we noticed that you gave us a rating of 1 out of 5. Unfortunately, we do not know where the problem areas are. Kindly advise us so we can address those areas of concern.Regards,Odirile Sebolao

10/10 Excellent

len

Stayed 2 nights in Mar 2023
Response from Dodo on Apr 1, 2023
Dear len,Thank you for your positive feedback.Kind Regards,Dorah

8/10 Good

Bryony

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There are 4 hotels in Sun City. This hotel is regarded as the lowest budget one, however I have to say, we saw 3 of the 4 hotels, and I consider this one to have the nicest grounds. The pool is the largest of the hotels and the lake view is stunning. We very much enjoyed the exterior. It is a short distance to the main area of Sun City and the shuttle bus is very reliable. Breakfast was very sumptuous. To the negatives: We were given a room with a view of the lake which we appreciated but we found the rooms very dark. They don't have windows but sliding doors which lead to a covered walkway balcony so it was very dark. The rooms are modern and well-equipped but if I were to go back I would pay more to have a larger room. I think they may all be quite dark though. They do not supply bug spray which you very much need as you are near a lake. All in all I would stay again but I would not take the cheapest room.
Stayed 2 nights in Feb 2023
Response from Dee on Mar 7, 2023
Dear BryonyWe always appreciate hearing from customers as we are committed to creating lasting memories.Kind Regards,Dorah

10/10 Excellent

Zandile

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff neat hotel my family and I had a fantastic stay
Stayed 2 nights in Feb 2023
Response from Odi on Mar 4, 2023
Dear Zandile,Thank you for your wonderful review, we are looking forward to hosting you and your family once again in Sun City Cabanas . Best Regards,Odirile Sebolao

8/10 Good

Oded

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Free Upgrade
We arrived to descover the room we booked was not realy avaliable. The hotel offered us two alternatives, one in a room far from the lake with no real view to the lake and the other was an upgrade to the hotel next door : sun city hotel ( with no view to the lake but larger room and a garden exit). We picked the later that was much better. Generally speaking the service was very good, but both hotels need deep renovation. We did not have any issues with noise though we could hear disco music from far away also late at night. The breakfast is good and the restorants were great. Generally beside the weather that was not that great ( was very clowdy) the general vacation was ok. Beware of the monkeys that are trying to get into the rooms and taking your stuff. :-)
Stayed 6 nights in Feb 2023
Response from Dee on Mar 4, 2023
Dear Oded,Thank you for taking time to give us feedback. I have noted your comments and shared with the team.Kind Regards,Dorah

10/10 Excellent

jeanett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's child friendly
Stayed 2 nights in Jan 2023
Response from Dodo on Jan 24, 2023
Dear JeanettThank you for your positive feedback.Kind Regards,Dorah

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything Good But I thing that the restaurant at Suncenter should have more options
Response from Malebo on Jan 18, 2023
Good morningThank you for the feedback, we really appreciate it

10/10 Excellent

NOMAKHOSI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk around the hotel was refreshing with well manicured grass. Breakfast was a bit crowded by the staff managed well.
Response from Malebo on Jan 14, 2023
Thank you for the feedback, we glad you enjoyed your stay with us

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay would recommend for a good holiday
Response from Malebo on Jan 9, 2023
Good morningThank you for the feedback

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Dodo on Jan 8, 2023
Dear MichelleThank you for taking time to give us feedback.Kind Regards.Dorah