Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Very disappointed

Posted Aug 17, 2016
I was extremely disappointed , if I was told that the entertainment was under construction and the pool by the palace , I would never come . I was totally bored nothing to do I wish themes tell me next time before I spend the money
3 out of 5
by Audrey from heidelberg

Good not great

Posted Jul 16, 2016 on Hotels
We decided to go for 4 days to Sun City. We checked the map and saw that the Cascade hotel was conveniently located - not far from the Valley of the Wave, the golf course and the welcome centre. It was as well a bit cheaper than the Palace, yet still a 5 star hotel. We booked a Balcony Superior room and we are smokers and wanted to be able to smoke without going outside the hotel every time. The room was a bit disappointing - oldish carpets, not so cleaned curtains, dirty pillows on the outside (balcony) loungers. But since we didn't stay much in the room, it was fine. One definite negative point is the plug situation. Two people = two cell phones, at least one laptop, may be one or two tablets, a hair dryer. All this and ONE two point plus in the whole room. Yes only ONE! If you have more than two cellphones, I would definitely recommend to bring along a multi plug. You will need it! The hotel stay included breakfast which was great - nice choice of pretty much everything but it took long to get replenished when bowls were empty. And it was FREEZING! Make sure you take a jersey or jacket when you go for breakfast especially during winter time.
4 out of 5
by Gavin from Alberton


Posted Jul 11, 2016 on Hotels
5 out of 5
by Levina from Johannesburg

Most amazing stay ever. ..

Posted Jul 7, 2016 on Hotels
We had an absolutely amazing time. Hotel staff was awesome. Food was of highest quality. Hotel was super awesome. We were treated like VIP's. Everything from arrival at the hotel to the last day of our stay was top notch. ..A huge thank you to all the staff and management of Cascades hotel for amazing service from start to finish. We loved every minute of our stay. ...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2016 on Hotels
2 out of 5
by A verified traveler

5 star hotel!!!!!!! Never!!!!!!

Posted Jun 10, 2016
Stayed here 6 times but this time everything was really poor. Staff rude, poor service at breakfast, limousine service to casino virtually non existent. Not told that valley of waves and entertainment centre were closed so or facilities. Will not be staying here again.
4 out of 5
by Wayne from NZ

Posted May 16, 2016 on Hotels
Entertainment centre closed and I warning on websites very disappointed.
4 out of 5
by A verified traveler from Villach, Österreich

Zentral gelegen

Posted May 10, 2016
Pros: Lage
Cons: Empfehlung: Eine kurze mündliche Einführung in die Möglichkeiten, die das Hotel und Sun City bieten
Location: Zentral in SunCity, die meisten Unternehmungen sind zu Fuß oder die angeschlossene verkehrsinfrastruktur zu erreichen
Erholsamer Kurzaufenthalt, der durch die vorhandenen Freizeiteinrichtungen (Valley of Waves, Maze, Water World) und die Poollandschaft beim Hotel in guter Erinnerung bleiben wird
4 out of 5
by saeed

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
4 out of 5
by James

This traveler left a rating score only Posted Mar 24, 2016 on Hotels