Ratings based on 49 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler from England
Nice hotelPosted Feb 2, 2016
Enjoyed our stay here but staff at pool let everyone in from other hotels and never had any change for drinks
for Everyoneby A verified traveler from Melbourne, Australia
Outdated rooms, nice facilities.Posted Jan 19, 2016
A beautiful garden and a central location with a 5 star rating proved a pleasant stay, however the room itself did not live upto the rest of the hotel's 5 star standard. Slightly disappointed.
for Everyoneby A verified traveler from Auckland, New Zealand
A hotel that matches it's star ratingPosted Dec 30, 2015
We were welcomed at the Cascades by friendly staff. They were efficient in handling our bags, parking our car and checking us in at the front desk. The gentleman that handled our checkin was friendly and helpful. The rooms were clean and well serviced. Our only comment would be that hallways to the rooms and the rooms could do with some general maintenance - this however did not impact our stay. The staff across Sun City were friendly and helpful - they made our stay really enjoyable!! We had lunch at the poolside restaurant at the Cascades and we were served by the lovely Paul. Paul was exceptionally professional, efficient and friendly - he epitomises five star service. If you visit the Cascades, please pay Paul a visit, you won't be disappointed! Thank you to all the staff at the Cascades for making our holiday so memorable! We'll be back!
for Familiesby James from USA
Fun in Sun cityPosted Nov 14, 2015 on Hotels
Sun city is a fun experience with the family. It is a bit expensive but unlike any place you would go in South Africa. We enjoyed the amenities of the wave pool, other pools, and great meals. The room was a standard good quality hotel room with not much space for a family of four. It was great to be onsite and have easy walking access to the activities. Overall a great experience.
by A verified traveler
Posted Nov 12, 2015
4th time this year at this hotel but never again. We booked family room but due to sofa bed being broke we were given a mattress on the floor, not good for a 5 star hotel. No slippers or bathrobes as on previous visits, security refused to order us private transport from casino to hotel and at 4.45am we had telephone ringing and although we told them we did not want early wake up call they continued to call and even came to the door and asked us to go to reception to tell them we did not want the call, all in all a very disappointing visit
for Couplesby Lisa
Posted Oct 25, 2015 on Hotels
for Familiesby Michelle
Posted Oct 9, 2015 on Hotels
for Familiesby Michelle from Johannesburg
AMAZINGPosted Oct 9, 2015 on Hotels
We where upgraded to a suite and it was absolutely remarkable! Will definitely visit again! Special thanks to Onica at check in, her service was exceptional!
for Everyoneby A verified traveler from sydney, australia
Good, comfortable, moderate hotel.Posted Sep 30, 2015
Good central spot for valley of the waves & welcome centre/ entertainment venue.
for Everyoneby A verified traveler from London
Posted Sep 29, 2015
It was so clean and the views are amazing The breakfast buffet was really good Wish I stayed longer