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Room type

Luxury Twin Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Superior Luxury Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Superior Luxury Pool Facing Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Junior Suite

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Superior Suite

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Get an overview of this hotelFamily-friendly hotel with 3 restaurants and full-service spa


Set in Sun City, this family-friendly hotel is 0.4 mi (0.7 km) from Lost City and 9.6 mi (15.4 km) from Pilanesberg National Park.

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and a golf course. WiFi in public areas is free. Additionally, a casino, a water park (surcharge), and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Guests will also find minibars, separate bathtubs and showers, and coffee makers.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City features a golf course and a water park (surcharge). Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast. High-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities include a conference center and conference space. This luxury hotel also offers a casino, an outdoor pool, and a children's pool. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Business center 
  • Casino 
  • Children's club (surcharge) 
  • Children's pool 
  • Coffee shop or café 
  • Concierge services 
  • Conference center 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Free breakfast 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Golf course on site 
  • Hair salon 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Number of buildings/towers - 1 
  • Number of floors - 8 
  • Number of meeting rooms - 10 
  • Number of restaurants - 3 
  • Outdoor pool 
  • Outdoor tennis courts 2 
  • Poolside bar 
  • Safe-deposit box at front desk 
  • Sauna 
  • Self parking (surcharge) 
  • Shopping on site 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities (surcharge) 
  • Tennis on site 
  • Terrace 
  • Total number of rooms - 335 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Water park access (surcharge) 
  • Wedding services 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's pool  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Laundry facilities  
  • Outdoor pool  
  • Outdoor tennis courts  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Cable TV service 
  • Ceiling fan 
  • Coffee/tea maker 
  • Free newspaper 
  • Free toiletries 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Separate bathtub and shower 
  • Television 
  • Turndown service 

Where to Eat

A complimentary breakfast is offered.

Crystal Court - This restaurant specializes in Vegetarian cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

The Grill Room - Onsite steakhouse.

Plume - This restaurant specializes in African cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park (surcharge) and outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Game viewing nearby 
  • Safari nearby 
  • Golf driving range on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Horse riding/rental on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Ziplining on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Detoxification wrap 
  • Sauna in spa 
  • Massages 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed

We should mention

No pets and no service animals are allowed at this property.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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