Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Palace of the Lost City

Posted Feb 4, 2016
Pros: Attention to detail in the construction of the Hotel
Cons: Overall everything
Location: Apart from the Game Reserve everything is at the resort as it is quite isolated from anywhere
This was our 5th stay at the Palace & I think it will be our last unless some Major refurbishing takes place. It is looking very tired & the quality was not up to a 5 star Hotel. The resort itself was very very average & a lot of the attractions were either not working or 3rd class. This is a great pity as this was always one of the highlights of our trip to South Africa
4 out of 5
Recommended
for Everyone
by A verified traveler from lille

Bonne adresse

Posted Feb 1, 2016
Excellent hôtel dans un style bien à lui avec 2 beaux golfs Petit déjeuner très varié chambre spacieuse qui mériterait un petit rafraîchissement
3 out of 5
Recommended
for Everyone
by A verified traveler

Good (not great) experience

Posted Jan 3, 2016
Pros: the Palace is spectacular from the outside. There is lots to see and do within the Palace or within Sun City. The free car service was a nice touch!
Cons: cleanliness of Valley of Waves (water was not clean) and severely overcrowded. Service is generally not great and very slow.
Location: Lots to do - whether pools on site, wave pools, Pilanesburg Reserve, Maze, golf, Segway tours, etc.
Sun City is a bit like Las Vegas but starting to show its age. The Palace is a great place to stay but again starting to show its age a bit and needs to be updated. For the most part, it was a good place to visit once but likely not twice. Cleanliness of the facilities (pools not very clean) and staff friendliness are not up to western standards (some staff are great, but unfortunately they are the minority). There is a lot of see and do which made it a good place to visit for a few days, but you don't get value in the price of the accommodations relative to other places we have visited. The food and drinks, however, are reasonably priced.
1 out of 5
by A verified traveler from new zealand

Over rated

Posted Dec 31, 2015
The palace is over rated with less than average meals and poor staff service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Stay

Posted Dec 14, 2015
Pros: E
We had just finished a four day safari and were about to head to Cape Town and decided to spend a couple days in Sun City. Of all the hotels we chose Palace of the Lost City and we're really glad we did. It was fantastic. The service was outstanding. The accommodations were definitely 5 star. The room was very large, and had beautiful furniture. The bathroom was spacious, and they provided superior bath and shower soaps. The only issue we had during our stay was that the ceiling fan did not work when we first entered the room (which really took our bell person for a loop!), but within a hour someone from the front desk had called Engineering and had the fan fixed - and then called our room twice to confirm it was fixed. Our sliding glass door overlooked a beautiful garden area, but we had to be careful to keep the door closed to avoid "monkey invasions!" The decorations around the hotel are first class, for example they have a huge elephant statue that is really cool. There are jacaranda trees growing throughout the property, but one in particular is located close to a waterfall and is really pretty. There are great things to do on the premises (e.g., swimming pool, spa, restaurants, etc). If you are interested in gambling, they have a shuttle to get you over to the casino. We chose to stay at the hotel, relax at the pool, eat at the elegant restaurant (breakfast was outstanding), and just chill. Palace of the Lost City is well worth considering if you plan to go to Sun City.
5 out of 5
Recommended
for Couples
by A verified traveler from Doha

Glad we came!

Posted Nov 25, 2015
Pros: The staff, room and hotel/resort facilities were all great. Free shuttles around the resort were handy. For a resort the prices were very reasonable.
Location: Great location set inside the Sun City Resort. Close to Pilanesberg National Park which offered great opportunities for spotting African wildlife.
We spent wonderful 5 nights at The Palace and wished we could have stayed longer.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Hotel is very good but quite

Posted Nov 20, 2015
Good experience enjoyed the stay Visited Pilnesberg game park saw Lions jackels elephants. Rhinos. Hippo. Giraffes zebras and other animals It's worth visiting
5 out of 5
Recommended
for Couples
by André Henrique from recife

Posted Nov 8, 2015 on Hotels
Espetacular.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mozambique

One big COMBO of attractions. All in one, a very

Posted Nov 8, 2015
A very nice experince, excelent staff, luxuory treatment and great food!
5 out of 5
Recommended
for Families
by Francois from Paris

Parfait séjour pour se détendre

Posted Nov 3, 2015 on Hotels
Parfait séjour de détente et de loisirs dans un lieu magnifique. Le palais de Lost City, admirablement bien conçu et construit avec des matériaux de qualité, passe allègrement l'épreuve du temps.