Ratings based on 72 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Moscow
1 start hotel. poor service.Posted Sep 28, 2015
Pros: position and breakfast buffet
Location: good location - good golf course around but really poor service
Simply a nightmare. No service. No water in shower. Manager on duty did not take any decision. He was just waiting for the maintenance person. 400 USD per night: A real robbery. In fact for them service mean tips that's it...
for Everyoneby A verified traveler
The hotel was excellentPosted Aug 28, 2015
Amazing hoilday Will never forget all the experience we had in The palace of the lost city. 😃😃😃😃
for Everyoneby A verified traveler from kuwait
Great vacation and adventure for familyPosted Aug 23, 2015
Enjoyed all activities excellent well trained staff attentive to all needs only complaint was quality of food
for Everyoneby A verified traveler from Duncan, Oklahoma
King and Queen treatmentPosted Aug 16, 2015
Cons: Information as to which restaurants are open or having buffets prior to meal time.
Location: See above
Unbelievable marble and granite, with inlay.In addition carvings, art, and statues. The staff always greets you with a smile and a genuine desire to help if needed. The morning buffet has more quality choices than you can imagine. The food at any of the restaurants is excellent in quality and choice. The trails around the facility are just beautiful. You never know when a monkey or baboon will show up. The hotel has continuous shuttles to take you to the rest of the hotels or attractions at the Sun City complex. The Valley of the Waves is an island setting in the middle of a junglet. The other pools are luxurious as well if you do not want the island treatment. Mankwe gametrackers will see to your every desire as to safaris. Game rides, rhino tracking, lion farms and walks, or if the weather allows Hot Air Balloon safari. You can have it all, stay at the Palace and literally be treated like a King or Queen.
by A verified traveler
Posted Aug 8, 2015
We were quite disappointed with the hotel generally. The food was poor. The service was not up to standard. The room was not clean and smelly. We would rather stay in the lodge inside the national park for a few more days.
by A verified traveler
Great outlook, but poor facilitiesPosted Aug 4, 2015
Pros: Design of the hotel
Cons: Restaurant! The Grill Room is horrible as their food are overly salty (understand that different people has different preference in taste)
Location: You can only take shuttle bus to the Entertainment Ctr for safari, activities, etc. Nothing can be done in the hotel except swimming and taking photos
The design of this hotel is really great! However, the facilities inside is quite disappointed. Water tank in toilet are leaking. Hot water supply is unstable at all. The room is quite old (maybe it is part of the design...). Given that the price is that high, it is unacceptable to have these experience.
for Everyoneby A verified traveler from Shooters Hill, London
Exceeded all expectation!Posted Aug 1, 2015
We could not fault anything during our 3 day stay. From the fantastic check-in in the awesome, breathtakingly beautiful foyer, to the luxurious room, excellent 'can do attitude' of all staff, scrumptious breakfast - one needs a couple of hours for the buffetS, to the gardens and entire resort. Can't wait to go back again!
for Everyoneby A verified traveler from fm
ExcelentePosted Jul 11, 2015
Uma ótima estadia. O hotel é perfeito. Café da manhã completo. Os funcionários são muito simpáticos. A área de lazer e as piscinas são ótimas. Tem transporte rápido e muito bom por todo o complexo de Sun City e gratuito. Para chegar, a estrada é tranquilo também mas é importante ter um gps.
for Couplesby Derek
Posted Jul 3, 2015 on Hotels
for Couplesby Gustav
Posted Jul 2, 2015 on Hotels