Birthday break left disappointed
Posted Mar 23, 2017
Two day stay for a birthday treat,we arrived at the hotel which looked lovely from outside and on entering,until we went up to our room when coming from the lift on the 2nd floor there were stains on the carpet and it looked like it needed a good vac.On entering the room it was small and the tv wasn't much bigger than a large envelope (binoculars not included) There were cobwebs hanging from light fittings,a broken handle on the window, the bedside unit was dropping off and the draw kept popping out.The spoons had brown stains and the tray where the tea and coffee had dirt in it.The bathroom had dirty tiles,the bath had a dirty ring around it.The bathroom unit was damaded and down the side of the shower had mold. We didn't even have a drink or have a shower in our room.The pool and spa was nice but basic, the showers weren't much good, the button for the Jacuzzi you had to get out go to other side of pool to turn on and the footbath, well you could sit at the side of pool and put your feet in the water instead of putting it in the bowls,no magazines as advertised.There is a side door you can use if you come back late,as we came back at 11.40pm and was locked out and had to ring reception and was told I should have been told on checking in.Now for the good bits, the staff on reception/breakfast/food were absolutely lovely. The downstairs/reception/dining area and pool area were very nice.Its just a shame your cleaners/maintainance are letting you down.