Exterior

Reviews of Arden House

4 out of 5
Arden House
69-71 Franklin Road, Harrogate, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 178 reviews" "
Rating 8 - Good. 41 out of 178 reviews" "
Rating 6 - Okay. 9 out of 178 reviews" "
Rating 4 - Poor. 1 out of 178 reviews" "
Rating 2 - Terrible. 0 out of 178 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark and Jan excellent hosts during our stay. Room was very comfortable and clean. Breakfast was first class with a great choice to choose from and plenty of coffee. 👍☕️
Stayed 2 nights in Jan 2024
Response from Jan, Owner on Mar 19, 2024
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jan, Owner on Jan 17, 2024
Many thanks for your 5 star review and we look forward to your next visit.

8/10 Good

Polly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bedroom was very crped for 2 people but the hospitality breakfasts were wonderful .i was also very pleased that the duvet wasnt overwhelming and the bed was very comfortable .
Stayed 2 nights in Nov 2023
Response from Jan, Owner on Jan 17, 2024
Many thanks for staying with Arden House and for your 4 star review. We look forward to your next visit.

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Jan, Owner on Nov 22, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, homey, wonderful breakfast.
Stayed 4 nights in Nov 2023
Response from Jan, Owner on Nov 22, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault an excellent B and B
A very well-appointed B and B in a quiet street, within walking distance of the centre of town. There is limited parking onsite but vouchers for parking on the street are happily provided. We received a very warm welcome on arrival. The room was excellent and perfectly clean. Breakfast was excellent, with a wide range of choices. It is hard to find fault with our stay.
Stayed 3 nights in Oct 2023
Response from Jan, Owner on Nov 22, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tetiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and completely comfortable place to stay - lovely, quality accommodation. Absolutely wonderful breakfasts. Location is great for easy walk into Harrogate with all its many attractions.
Stayed 2 nights in Sep 2023
Response from Jan, Owner on Sep 11, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JF
An absolutely brilliant breakfast. Loads of fresh fruit etc and a delicious cooked meal. Perhaps the best breakfast I have had in many years. 10/10
Stayed 2 nights in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Harrogate
Friendly, well run guest house with excellent breakfasts - recommended.
Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Excellent stay, parking provision is a must for Harrogate, excellent reception and service throughout, cannot fault, would happily stay again.
Stayed 2 nights in May 2023

10/10 Excellent

Thuya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. City centre is walking distance. Great breakfast with variety of choices. Friendly.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Owner on May 17, 2023
Many thanks for your 10 out of 10 review. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and cosiness
Mark and Janneke are welcoming and friendly. Their guesthouse is near the bus and train stations, a few minutes' walk from the convention centre and not at all far from shops, Turkish baths, Betty's tearoom... their breakfast offer is amazing, not to mention their jams
Stayed 5 nights in Apr 2023
Response from Jan, Owner on Apr 23, 2023
Many thanks for your lovely review and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy ,excellent breakfast and superb hosts
Stayed 2 nights in Mar 2023
Response from Jan, Owner on Mar 27, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
The experience was excellent and the hosts Jan and Mark were perfect.
Stayed 3 nights in Mar 2023
Response from Jan, Owner on Mar 27, 2023
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You don't need to hesitate.
We had an excellent say in Arden House. Jan and Mark are two of the most friendliest hosts ever. Nothing was too much. The hotel was immaculately clean. Bed very comfy. Breakfast was a delight. It is located within easy walking distance to town center and all amenities. You dont need to hesitate, just go ahead a book, you will not regret. We highly recommend this lovely hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decided to support a local business when looking for accommodation for my business trip, booked this guest house as it was rated 4 stars. The location was ideal and the breakfast was very good, but the size of the room and cleanliness was shocking and left us disappointed. I booked a double room but the room we were given was tiny with no room to manoeuvre. There were cobwebs all over and the furniture was mismatched. The guest house itself was beautiful, as were the breakfast rooms, but room 6 was a huge letdown. So so small, felt like I was in the broom cupboard.
Stayed 2 nights in Jul 2022
Response from Mark, Owner on Aug 3, 2022
Thank you for leaving a review and we are sorry, as a small business, that you have felt let down and have opted to post your views online anonymously rather than simply mention your concerns at the time of your stay. We are delighted that our location is ideal, that the breakfast is very good, that the Guesthouse is beautiful as our our breakfast rooms. As this is a Victorian property, our hands are tied with regards to the rooms (we would have a word with the builder in this respect but suspect that He may have ceased trading), and unfortunately we cannot create elastic walls. Room 6 has been specifically designed to have furniture in it which is mobility friendly (solid with plenty of handholds and a mattress that is significantly higher than normal), hence the reason that you may have felt that it was tight. In future, if you are of a disposition to leave online reviews anonymously rather than being brave enough to discuss the issues face to face, then please stay with a larger non character hotel.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but try to avoid room 2😉
Very nice couple who went the extra mile, asked how the event I had been in went and also both apologized for a minor mishap. The place is comfortable in a nice leafy area. The breakfast was very good indeed especially the porridge with a great selection of fruits to add in and excellent home made jams. Our room was noisy alas as the property next door had a bed ridden guy who cried out alot through the night and a couple in the adjoining room were loud into the early hours on two nights. Overall a very nice stay.. many thanks!
Stayed 3 nights in Jun 2022
Response from Jan, Owner on Jun 14, 2022
Many thanks for your review and we are delighted that overall you have enjoyed your stay in Arden House of Harrogate. We are a little suprised at your review, and the online revealing of the location of a vulnerable neighbour. We look forward to your next visit.

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and comfortable
Jan and Mark were very hospitable and made us feel very welcome right away. The room, although smallish, was perfectly adequate, clean and easily accessed. The bed was very comfortable. The breakfast was excellent with plenty of choices. We would definitely recommend Arden House to anyone.
Stayed 2 nights in Jun 2022
Response from Jan, Owner on Jun 13, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hosts and accommodation
Mark & Jan were fantastic friendly, helpful hosts. Arden house is set in a great location to explore Harrogate. The room was immaculate, although small, as would be expected by the age of the property. The bed was ultra comfortable. Free on site parking, honesty bar and fantastic choice of breakfasts. Highly recommended by us, hopefully return one day.
Stayed 3 nights in May 2022
Response from Jan, Owner on Jun 13, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

8/10 Good

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location , and well looked after
Stayed 2 nights in Mar 2022
Response from Jan, Arden House of Harrogate on Mar 29, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Anna

Stayed 2 nights in Feb 2022
Response from Jan, Arden House of Harrogate on Mar 29, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arden house
Amazing stay !!!! Wonderful hosts and fantastic location made for a great weekend . Breakfast was amazing , and can't wait to stay again !!!!!!!
Stayed 2 nights in Feb 2022
Response from Jan, Arden House of Harrogate on Mar 29, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stopover
2 night stopover on way back from edinburgh to essex. very friendly and helpful staff. excellent breakfast. within easy reach of town centre.
Stayed 2 nights in Feb 2022
Response from Jan, Arden House of Harrogate on Mar 29, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous stay
A very enjoyable stay. The customer service was exceptional, the couple who run the hotel were so helpful and nothing was too much trouble for them. The breakfast was fantastic with an excellent choice of high quality produce.
Stayed 2 nights in Feb 2022
Response from Jan, Arden House of Harrogate on Mar 29, 2022
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An incredibly welcoming and accommodating stay. Excellent service all weekend.
Stayed 3 nights in Nov 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Very friendly arden house was fantastic stay
Stayed 4 nights in Nov 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small friendly caring helpful place, will be back
Stayed 2 nights in Nov 2021

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
An absolute gem
Beautiful house, very friendly owners who went above and beyond. We felt very welcomed and felt like family. Gluten free options available too. I would definitely stay there again. Close to dhops and restaurants.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a little tired, but overall experience was excellent, breakfasts were amazing and hosts were brilliant.
Stayed 2 nights in Oct 2021

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly hosts. Breakfast was excellent.
Stayed 2 nights in Sep 2021
Response from Jan, Arden House of Harrogate on Sep 7, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

STEPHEN, GRAVESEND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jan and Matt were excellent in their customer service and went above and beyond several times. The fresh fruit available for breakfast were vastly superior to cruise liners and restaurants that I have visited over the years. Jan was always approachable and helpful including driving my car out of its parking space when I expressed reluctance to do it myself. Thank you both.
Stayed 3 nights in Aug 2021
Response from Jan, Arden House of Harrogate on Sep 7, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
One night stay
Stayed 1 night in Aug 2021
Response from Jan, Arden House of Harrogate on Sep 7, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a fantasy
Stayed 3 nights in Aug 2021

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Nice place for a short break. Well located, close to major attractions. Excellent breakfast choice and all well cooked. Room was tight on space and close to the breakfast room so hard to lie in. Would avoid room 16.
Stayed 2 nights in Jul 2021
Response from Jan, Arden House of Harrogate on Aug 3, 2021
Many thanks for your 8 out of 10 review and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit, when we will place you on one of the higher floors.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, room comfort
Good stay
Room basic but clean and good value for money, host’s very friendly and helpful.Good location.Excellent breakfast as good as we have had anywhere !
Stayed 2 nights in Jul 2021
Response from Jan, Arden House of Harrogate on Aug 3, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfectly formed
Well located property - 5 mins to town centre. Small but comfortable room. Superb breakfast. Lovely residents lounge with great “honesty bar”. Wonderful attentive owners. Intend to stay again on next visit.
Stayed 2 nights in Jul 2021
Response from Jan, Arden House of Harrogate on Jul 25, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, room clean & bright & comfortable. Mark & Jan very hospitable. We did miss a small chair in room- very useful for watching TV or placing things on at night.
Stayed 3 nights in Jul 2021

10/10 Excellent

Lynne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
What a great place to stay! The couple who run this hotel are fab, so friendly, very creative and nothing seemed too much trouble. The ambience is lovely and the breakfast, well! I can honestly say it was the best hotel breakfast I've had ANYWHERE! ..beautifully cooked, homely and wholesome and an incredible range of choice. Thanks so much!
Stayed 1 night in Jun 2021
Response from Jan, Arden House of Harrogate on Jul 25, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

8/10 Good

janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, room very small needs more storage . Hosts lovely, breakfast amazing.overall good.
Stayed 2 nights in Jun 2021
Response from Jan, Arden House of Harrogate on Jul 25, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay with Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend Arden house. Location was perfect, room was very clean with everything you needed. The owners Nark and Jan were amazing hosts, they were so helpful, giving us tips on where to go and even went out of there way to park our car off the roadside and tuck it it away to secure it. Breakfast was amazing with home made jams and muesli. We will definitely return
Stayed 2 nights in May 2021
Response from Jan, Arden House of Harrogate on Jun 1, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. Where a Guest has an unusual vehicle, we always ask them to contact us in advance (as you did) in order that we can try to keep a secluded space for their vehicle. We look forward to your next visit.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Arden house
We had a fabulous stay they couldn’t do enough for you . The location is great lovely restaurants just minutes away , if I go back to Harrogate I would stay there again thank you Arden house for great stay
Stayed 2 nights in May 2021
Response from Jan, Arden House of Harrogate on May 30, 2021
Many thanks for your lovely comments and we are delighted that you have enjoyed your stay in Arden House of Harrogate. We look forward to your next visit.

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely room wuth a fantastic breakfast
Stayed 1 night in Mar 2021
Response from Jan, Arden House of Harrogate on Mar 23, 2021
Many thanks for your lovely review and we hope to welcome you upon your next visit to Harrogate.