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Reviews of Crown Spa Hotel Scarborough by Compass Hospitality

4 out of 5
Crown Spa Hotel Scarborough by Compass Hospitality
The Esplanade, Scarborough, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 445 out of 1006 reviews" "
Rating 8 - Good. 316 out of 1006 reviews" "
Rating 6 - Okay. 142 out of 1006 reviews" "
Rating 4 - Poor. 66 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 2 nights in Apr 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great restaurant and a comfortable room
Stayed 1 night in Apr 2024

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10 can’t wait to stay again! The hotel is beautiful and rustic our room was stunning with purple LED lighting for a nice calming evening vibe! Breakfast was unreal! Extremely accommodating with my partner not liking mushrooms or tomatoes and substituting him with extra of things he did like! Which I found extremely generous. Pool is a nice size for a couple and the jacuzzi is the largest I’ve been in lighting again was outstanding and the statues are beautiful! The sauna, steam room and ice room were a lovely size! Reception and staff were by far the most outstanding I’ve ever encountered answering every stupid question we both had with a friendly smile and always accommodating our request. The hotel is 15 min walk to the beach and a 10 minute drive away from the sea life centre which we utilised on our stay and made such a lovely evening! Thank you crown spa hotel! Xxx
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and room. Had everything you could need but room was quite warm
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Martin Bradnam, GM on Apr 4, 2024
Dear Dawb,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Marion, Leeds

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The decor of the hotel and facilities where extremely good. They seemed to have problems with the service at breakfast, extremely slow. The room very spacious and clean. We did have a problem with the ceiling fan and light of not being able to turn them off. We reported it but they were unable deal during our stay.
Stayed 3 nights in Mar 2024

8/10 Good

Kimone

Traveled with partner
Liked: Staff & service
Ok
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on Mar 26, 2024
Dear Kimone,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

2/10 Terrible

Miglena

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty Very bad carpets in the rooms Very bad stuff
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on Mar 7, 2024
Dear Migiena,Thank you for taking the time to post your review on Expedia.I was sorry to read your feedback relating to the carpet in your bedroom. I can see that you occupied room 353, and I have passed on a copy of your review to the housekeeping team to further investigate and respond back to me.We do review and react to all feedback. Thank you for taking the time to pass on your comments. Kind regardsMartin R Bradnam, GM and Team at the Crown Spa, Scarborough.

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service
A hard review to write as we enjoyed our stay here, but the hotel is very dated now. We found the spa facilities very dated, but strangely unique and retro? The staff were fantastic, especially Ashley in the restaurant. The evening meal was lovely and the breakfast was good too. Our view was lovely from the room, but again, the room was dated. Could be so much more. The window opened very slightly, but the room was soooo hot! The bathroom was nice and the ambiance lighting was a nice touch. Only a rain head shower though so I had to have a bath in the morning as otherwise my hair would have to be washed. Not a massive thing I know, but normally there is a choice of shower heads so that if you don't want to get your hair wet, you don't have to. I was surprised there were no robes and slippers in the room for a spa hotel, but then saw you have to request them. That was when we were leaving. Should really be in the room for a spa hotel. Overall, the hotel is a typical dated seafront hotel. I wouldn't class it as a spa hotel. We did have a lovely time though and the staff definitely make the stay.
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on Mar 6, 2024
Dear Tina,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay with us and found our staff, especially Ashley in the restaurant, to be fantastic. Your kind words regarding the evening meal, breakfast, and the lovely view from your room are greatly appreciated.We understand your observations regarding the dated aspects of our spa facilities and rooms. While we take pride in our unique and retro charm, we also recognize the importance of modernizing certain amenities to better meet the expectations of our guests. Your comments regarding the temperature of the room, shower options, and availability of robes and slippers have been duly noted, and we will certainly take them into consideration as we continue to improve our offerings.We apologize for any inconvenience you experienced during your stay, and we appreciate your constructive feedback as it helps us identify areas where we can enhance the guest experience. Rest assured, we are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Very comfortable, stunning views, friendly, helpful staff, wonderful food, good public areas. Shame about the weather!
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on Mar 4, 2024
Dear Susan,Thank you for taking the time to post your review on Expedia and for the top review 5 out of 5. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

2/10 Terrible

Daniel

Response from Martin Bradnam, GM on Mar 4, 2024
Dear Daniel,Thank you for taking the time to post your review on Expedia. I was sorry to see your score of 1 out of 5.I do review and react to all feedback, which is invaluable. Any comments are also shared with the team.With Kind regards and best intentions, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on Mar 1, 2024
Dear Antony,Thank you for taking the time to post your review on Expedia and for the 4 out of 5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities
We got a lovely double room with a sea view it was amazing for the £110 with breafast included and the use of the spa. The bathroom had mood lights which was really relaxing. The staff were friendly, check in was quick. We didn't have any problems so not sure how they will have been dealt with if we had. Breakfast was nice and there was a good choice, I had abit of everything. Yes the hotel is a little tiered but it was built in 1844!! The windows were a little dirty but so are mine at home at this time of year. For the money its an absolute bargin. We found a fabulous restaurant called Licorella not far from the hotel and this made our stay complete. We had a fabulous weekend it was definitely worth the money and we will go again.
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Dear Judy,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Sophie

Liked: Cleanliness, staff & service
I paid 170 pound for one night for a room With a tv in bathroom the tv didn’t work just kept saying no signal the toilet didn’t flush correctly and let off an awful smell of drainage in the room. I must admit tho the spa is lovely i did enjoy that I am just really disappointed with the room to say how much it cost me.
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Dear Sophia,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the inconveniences you experienced during your recent stay. Please accept our sincere apologies for the issues with the TV in the bathroom and the malfunctioning toilet. This falls short of the standards we strive to uphold and we regret any frustration this may have caused.Your comments are extremely valuable to us as they help us to identify areas for improvement. We will be conducting a thorough investigation into the TV signal and plumbing issues to ensure they are addressed promptly and effectively.We are delighted to hear that you enjoyed the spa facilities and appreciate your positive feedback in that regard. However, we understand that the overall experience was marred by the shortcomings in your room, and for this, we are truly sorry.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

Mrs Susanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been a few times, the spa facilities are a big draw especially in winter. The staff are friendly and the hotel is warm and welcoming. For what we paid it was excellent value for money.
Stayed 3 nights in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Dear Mrs Suzanne,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
A GREAT PLACE TO RELAX
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Dear Krzysztof,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

David

Traveled with partner
Liked: Staff & service
The room was a bit run down. But the hotel was nice enough, the staff very friendly. Excellent Gym opens at 7am. Breakfast was average. I would stay again...
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and enjoyed our hotel amenities such as the gym. We apologize if the condition of the room did not meet your expectations, and we will certainly address any maintenance issues to ensure a more comfortable experience for our guests in the future. Your comments regarding breakfast are duly noted, and we will strive to improve in this area. We appreciate your willingness to stay with us again and look forward to welcoming you back for an even better experience. Kind regardsMartin R Bradnam, General Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here...it was very relaxing and the staff were so lovely. The only reason I didn't give it five stars for staff and service was because when we left the hotel, £30 was taken out of our bank account for the dressing gowns that we returned! When I phoned the hotel to explain this, the reception manager I spoke to didn't seem to believe me and didn't apologise for the mistake! I did get my money back though! The reason I gave Cleanliness four stars is because I noticed a locker key and used plaster at the far end of the pool and they remained there all weekend! The breakfast was lovely although there wasn't much left in the buffet on our last morning! We were fine though and I feel sure we would have been accommodated if we needed anything that wasn't there...the staff were lovely. On the whole, we loved our stay, would recommend it and would definitely stay here again. It was definitely a bonus being able to use the spa facilities and made the stay excellent value for money.
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on Feb 26, 2024
Dear Michelle,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.I noted and apologize for any inconvenience or confusion caused with the pre-authorization, and note your feedback in relation to the locker key and plaster at the end of the pool.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on Jan 31, 2024
Dear Jen,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
This hotel is a gem! We couldn't believe how good this was for the price we paid. The hotel staff are friendly and helpful, the rooms are spacious, the beds are comfortable and we had a lovely view. The spa was decent even if not all of it was functional. We will definitely look to book here in future when we visit Scarborough again.
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on Jan 31, 2024
Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best for the money
Freezing room bedding stank our room backed on to a garage that woke us up at 7:30 am on a Sunday morning breakfast was the smallest full English ever and was like rubber and room across from us was Like a knocking shop people coming and going till early morning and for £70 for the night disgusting!!
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on Jan 31, 2024
Dear Simon,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay. Your comments are of great concern to us, and we take them seriously as we strive to provide a comfortable and enjoyable stay for all our guests.We regret that the freezing room conditions and unpleasant odor affected your stay. Our team is committed to addressing issues promptly to ensure a more pleasant experience for our guests. We will investigate the concerns you raised about the noise from the garage and take necessary measures to minimize any disturbances.Regarding the breakfast, we apologize for falling short of your expectations. Your comments about the size and quality of the full English breakfast will be shared with our kitchen staff to ensure improvements are made to enhance the overall dining experience for our guests.Additionally, we are sorry to hear about the disturbances from the room across from yours. We will look into this matter to address any inappropriate activities and ensure a more peaceful environment for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. Please be assured that your concerns will be discussed with our team, and we are committed to taking corrective actions to enhance the quality of our services.We value your patronage and hope to have the opportunity to welcome you back, providing you with a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Martin R Bradnam, General Manager

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a massive do-over
Pretty average hotel that was probably incredible back in the 1980s. Our room was a furnace, even with the heaters off. TV did not work. Room was filthy with blood stains on the bedside table and the carpet was stained everywhere.
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on Jan 10, 2024
Dear James,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We appreciate your honesty as it helps us identify areas that need improvement.Firstly, we apologize for the discomfort you faced with the room temperature and the malfunctioning TV. Please be assured that we have promptly addressed these issues with our maintenance team to ensure they are resolved for future guests.We are genuinely sorry for the cleanliness issues you encountered. This is not the standard we uphold, and we understand the impact it had on your stay. Our housekeeping team has been informed, and we will be conducting a thorough review and additional training to prevent such oversights in the future.Your comments are taken seriously, and we want to assure you that we are committed to providing a better experience for our guests. We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust on a future visit.Thank you for bringing this to our attention, and we hope to welcome you back in the future for an improved stay.Sincerely,Martin R Bradnam, General Manager

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff really friendly, very clean and tidy but Please make sure you don’t stay in room 151. There is a brick wall 3 ft in front of the window.
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on Jan 10, 2024
Dear Margaret,Thank you so much for taking the time to share your feedback. We greatly appreciate your kind words about our friendly staff and the cleanliness of our facility. Your satisfaction is our top priority, and we are thrilled to hear that these aspects of your stay met your expectations.We genuinely apologize for any inconvenience you experienced with room 151. Your feedback is invaluable, and we will certainly address the issue with the obstructed view immediately. Please be assured that we are committed to providing a comfortable and enjoyable experience for all our guests.If you decide to stay with us again in the future, we would be more than happy to assist you in selecting a room that better suits your preferences. Our team is always here to ensure your stay is nothing short of exceptional.Once again, thank you for choosing The Crown Spa hotel and for sharing your insights. We look forward to the opportunity to welcome you back and exceed your expectations.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

James, Odenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the accessibility and the staff was extremely nice. The only problem I had was the level of noise. I could hear people in the other room talking and I could hear people in the hallways which was constant. I wish my room could have been in a quieter section of the hotel. It was very noisy.
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on Jan 31, 2024
Dear James,Thank you for taking the time to post your review on Expedia, and for the 5 star review. It was amazing to read your feedback regarding your stay.I noted and apologize for the noise you experienced from other guests.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on Jan 4, 2024
Dear Louise,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on Dec 27, 2023
Dear Sylvia,Thank you for taking the time to post your review on Hotels.com, and for the 6/10vreview. We appreciate you taking the time to pass on your feedback.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on Dec 14, 2023
Dear Ruddridge,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Corrie

Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on Dec 12, 2023
Dear Corrie,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another marvellous stay.
Another marvellous stay at The Crown, our room was very comfortable, spacious and had everything that we needed. The staff were all very helpful and friendly and everywhere was very clean. reakfast was excellent and we enjoyed relaxing in the spa suite.
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on Dec 8, 2023
Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Collette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem of a hotel, lovely staff, nice lounge / bar area, lovely food, room was just beautiful, top floor with a sea view and a good sea view, moon rise view, sunrise view it was too ..... Would highly recommend and will be back
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on Dec 5, 2023
Dear Collette,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastyczny hotel z pieknymi widokami z okna krotkim spacerkiem do centrum posiada parking restauracje bar wsxystko jest okay
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on Dec 5, 2023
Dear Beata,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Dave

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The first room we had the walk in shower overflowed into the bedroom as soon as it was turned on. The staff apologised and upgraded us to a far better room with a view.
Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on Dec 5, 2023
Dear Dave,Thank you for taking the time to post your review on Expedia and for the 3/5 review. It was sorry to read about the issue you experienced with the shower overflow. Your feedback has neem shared with the maintenance team. We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Ronald

Good but not that good
Must have more than quarter of inch in shower gel container on arrival,used shampoo on body,had expected to be filled next day unfortunately not,not enough milk for tea,lounge was cold, hotel was prime but now looking tired, but on a better note your staff are brilliant
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on Dec 5, 2023
Dear Ronald,Thank you for taking the time to post your review on Hotels.com and for the 6/10 review. It was amazing to read your feedback regarding your stay.I appreciate your feedback regarding housekeeping. I will share your feedback with the team, and apologize for any inconvenience caused.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on Dec 21, 2023
Dear Paul,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

4/10 Poor

Stephen

Disliked: Cleanliness, room comfort
Lost it's touch
Booked 2 nights through Hotels.com as we had a reward night and voucher, so the deal was very good. I have stayed at this hotel several times and found it in the past to be very good at all times, definitely the best hotel in town, alas no longer. Starting with the arrival - check in was slow (admittedly it was at 3pm and was busy) and reception staff seemed to have lost the balance between personability and efficiency; spent a long time talking to guests on check in. Worse still was that we seemed to be classed as second-class guests because we didn't book directly with the hotel; "ah, you booked through Expedia" was mentioned twice. It may not be true, but that's how we were made to feel. The room itself was pokey, much more cheap B&B than 4 star hotel in terms of size. The bins hadn't been emptied from the last guests to use it, but the worst thing was the heat. It was so hot! Even with the window open, heating off and the fan provided on it was extremely uncomfortable. I had to take a cold bath overnight to cool down and try to sleep - the bath was also tiny! Generally, the hotel is showing it's age - everything works but could do with some renovation. The swimming pool was cold (the heat may have been diverted to our room!) and the changing room floor looked like it hadn't been cleaned all day when I went in the afternoon. Check out was very quick though; we would have aired our concerns but was never asked how our say was, just a simple goodbye.
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on Nov 22, 2023
Dear Stephen,Thank you for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your loyalty as a returning guest.We are genuinely sorry to hear that your check-in experience did not meet your expectations. Our team strives to strike the right balance between efficiency and friendliness, and it's disappointing to learn that we fell short on this occasion. Your comments regarding feeling like second-class guests due to the booking method are duly noted, and we assure you that all our guests are equally valued. We will raise this as a training point with our team.The issues with the room cleanliness and temperature are certainly not indicative of our usual standards, and we sincerely apologize for any discomfort caused. We take your comments seriously and will be investigating the matter to ensure such oversights are promptly addressed. Our goal is to provide a comfortable and enjoyable stay for all our guests.Regarding the hotel's overall condition, we appreciate your honesty. Renovations and improvements are part of our ongoing plans, and we are committed to ensuring that our facilities are up to the standards expected of a 4-star hotel.Your feedback on the swimming pool and changing room cleanliness is concerning, and we will address this with our housekeeping and maintenance teams to prevent such issues in the future.We truly regret that we missed the opportunity to discuss your concerns during check-out. Your satisfaction is our priority, and we would have welcomed the chance to make amends during your stay.We value your continued patronage. We appreciate your feedback as it helps us identify areas for improvement and ensures a better experience for future guests.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.Sincerely,Martin R Bradnam, General Manager

10/10 Excellent

EDWIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on Nov 21, 2023
Dear Edwin,Thank you for taking the time to post your review on Hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Warm Room
Room was very warm even with the windows open Had to take duvet out ofcthe case, Frendly staff at checkin and breakfast. Would recommend paying for parking in the hotel car park as might not get close with the on street parking.
Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on Nov 20, 2023
Dear Robert,Thank you for taking the time to post your review on Hotels.com for the 8/10 star review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedroom needs up grading , cobwebs all over , sink dirty , very basic , ive stayed in some hotels over years but think the room as put me off ever going back. The staff where helpful and friendly , food was good but was a little disappointed with full english .
Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on Nov 20, 2023
Dear Mark,Thank you for taking the time to post your review on Hotels.com and for the 6/10 review. I appreciate your feedback regarding your stay.I was sorry to read about your cleanliness deficiencies experienced in your bedroom. I have shared these with the housekeeping team. I can assure you this is not indicative of our usual standard.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Kate

Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on Nov 20, 2023
Dear Kate,Thank you for taking the time to post your review on hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Tom

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Really good service room was hot, friendly staff great gym spa facilities
Stayed 4 nights in Nov 2023
Response from Martin Bradnam, GM on Nov 17, 2023
Dear Tom,Thank you for taking the time to post your review on Hotels.com, and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time Away Well Spent
A lovely tome away to relax
Stayed 5 nights in Nov 2023
Response from Martin Bradnam, GM on Nov 8, 2023
Dear Andrew,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great price, excellent location. Spa facilities included. We had a lovely night's break.
Stayed 1 night in Oct 2023
Response from Martin Bradnam, GM on Nov 1, 2023
Dear Wendy,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

6/10 Okay

christine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Martin Bradnam, GM on Oct 30, 2023
Dear Christine,Thank you for taking the time to post your review on Expedia and for the 3/5 review. It was amazing to read your feedback regarding your stay, and any feedback is noted.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely overall
Lovely hotel and great location. However. the room was disappointingly smaller than expected for an executive room and was a little tired! The view was also a bit undesirable. It was my husband’s birthday and a nice card and chocolates were in the room which was a lovely surprise as we arrived. The spa facilities are gorgeous and made our stay in the hotel. The lady on reception was great and super friendly. The staff in the bar were not so friendly and the service was very slow, even though there wasn’t many people waiting. The bar area was charming though, with a lovely view onto the sea front. The restaurant was nice at breakfast with helpful, friendly staff. Overall a lovely stay.
Stayed 1 night in Oct 2023
Response from Martin Bradnam, GM on Oct 23, 2023
Dear Stephanie,Thank you for taking the time to post your review on Hotels.com and for the 8/10 review. It was lovely to read your feedback regarding your stay.I was sorry to read you were disappointed with your room allocation, view and size. We take all feedback on board, and I will share this feedback with my team.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
Rooms were clean and the staff were great
Stayed 2 nights in Oct 2023
Response from Martin Bradnam, GM on Oct 20, 2023
Dear Anthony,Thank you for taking the time to post your review on Expedia and for the top 5 star review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Martin Bradnam, GM on Oct 18, 2023
Dear Michael,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

ADAM GRZEGORZ

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Martin Bradnam, GM on Oct 11, 2023
Dear Adam,Thank you for taking the time to post your review on Hotels.com, and for the top 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful hotel, excellentnamd friendly staff, good food. Gorgeous bathrooms with huge tubs. Channon at reception was very informative and welcoming. Will def stay again.
Stayed 1 night in Oct 2023
Response from Martin Bradnam, GM on Oct 6, 2023
Dear Misty,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

6/10 Okay

Rodney

Traveled with family
Liked: Staff & service
The service at Breakfast was poor, it took nearly an hour between placing order and receiving food. To avoid this the remaining days of our stay we went elsewhere for breakfast. (The quality of the food was fine when it did arrive)
Stayed 3 nights in Sep 2023
Response from Martin Bradnam, GM on Sep 28, 2023
Dear Rodney,Thank you for taking the time to post your review on Expedia.I was sorry to read your comments relating to slow service in breakfast. I will work closely with the team to review this.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.