Miscellaneous

Reviews of Diamonds Villa

3 out of 5
Diamonds Villa
2 Vyner Street, Haxby Road, York, England

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 278 reviews" "
Rating 8 - Good. 98 out of 278 reviews" "
Rating 6 - Okay. 43 out of 278 reviews" "
Rating 4 - Poor. 24 out of 278 reviews" "
Rating 2 - Terrible. 15 out of 278 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Irma

Liked: Staff & service
The property is okay but a little bit old. The cleaning is in the UK standard. The place is 20 min from the city centre in a quiet and safe area.
Stayed 2 nights in Mar 2024

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Shocking
Minging room to be honest Staines on walls .. wall paper hanging off All chrome rusty Shower door covered in grime on seals Whole place had a wierd smell and extractor fan rattled all night. Avoid
Stayed 1 night in Dec 2023

8/10 Good

Alan

Stayed 1 night in Dec 2023

8/10 Good

Neil Antony

Traveled with group
Contact prior to my stay was a little problematic but on the day itself the people I spoke to were friendly and very helpful
Stayed 1 night in Oct 2023

6/10 Okay

Valerie

Liked: Cleanliness, room comfort
Basic accommodation, clean and adequate.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mslcolm

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything I was told I would be on the first floor double bed but when I got there the owner said go round the back and gave me the key safe code which opened on a bedroom on the ground floor the bathroom was moldy and dirty I am reporting it to the council environmental and hotel inspector don't go pay the extra for a better hotel
Stayed 3 nights in Aug 2023

8/10 Good

Neha

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Benjamin, Kirkland

Stayed 1 night in Jul 2023

10/10 Excellent

Xiuhong

Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for the price.
Stayed 1 night in Jun 2023

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, amenities
Slept here for a few hours and was pleasantly surprised by the cleanliness and amazing service from Ismail and Kay. All were very helpful and was offered an upgraded room and parking. Thanks! I was given two codes for the main and bedroom doors which was easy enough to use and access. There were no en-suite rooms left at the time but that was not a problem as my room had a sink, kettle and even a fridge with usual tea and coffee sachets as well as plenty of towels and small individual tubes of shower gels and etc. I will return because Ismail was so helpful! Well done!

2/10 Terrible

Takanobu

Disliked: Staff & service, property conditions & facilities, room comfort
Best avoid
I stayed in an ensuit room which was at backyard. When I checked in around 3pm, some celling light bulbs in the room were not working and the room was dark. But a staff negotiated me if they can fix the next day. I said no, then they changed after all. Also backyard door was not locked well and it moved and made huge sound every 5 min when winds blew. It was really awful in the night time when the door closed with really HUGE aggressive sound. We couldn't sleep at all. Not only the door sound but sounds from other rooms were very clear as well. On check out day, there was no staff at reception and we had no idea how to checkout. We needed to make a call to an indicated number but wasted almost 20-30 min. Better avoid. We paid £160 for this experience. Not cheap.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nightmare Anniversary Stay
Arrived and stood outside in the cold for 35 mins as no one was answering the phone. Finally got through and was given the pin for the door. Got told ‘My colleague left all this information in a message’ but never received this message. Two men checking in behind us never got a message either. Got moved from a double room to twin singles. Staff weren’t apologetic - made me feel like they’d done me a favour for not cancelling the booking last minute. Our room was freezing cold, so we kept waking up through the night. It also says alcohol isn’t permitted on the premises!
Stayed 2 nights in Dec 2022

6/10 Okay

Conor

Business traveler
Disliked: Staff & service
Nothing special, literally a room with a shared bathroom. Fairly cold but it when it’s £37 a night it’s pretty good.
Stayed 1 night in Nov 2022

2/10 Terrible

Dominic

Disliked: Cleanliness, property conditions & facilities, room comfort
Shouldn’t allowed to be listed standards are gross
I recently booked to stay with you guys Upon arrival I paid an extra £15 to upgrade to a private bathroom which I couldn’t even use to shower because the water overflowed like the drain was blocked and the shower didn’t work properly it kept going scalding hot then freezing cold There were big hairs in the shower too One of the towels had a large brown stain on which I have pictures of so I just used it to dry the floor, disgusting but obvious what it was I had to shower in the sink Then onto the actual room… the bedding was stained and there was an aggressive drugged up lady that came out of a downstairs room who said she lives downstairs and has come off the streets She was slamming doors all night and while I was outside she was aggressive. We didn’t sleep because of worry we even had to ring reception to express our worry and he said don’t worry she’s drunk Why would you have someone like that when you’re trying to run a business She was shouting with loads of her crackhead friends then coming in and out slamming all the doors Complete waste of 70 quid Would like a refund
Stayed 1 night in Nov 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

6/10 Okay

Miss

Stayed 1 night in Sep 2022

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly acceptable
The stay was perfectly acceptable for the money paid. The room and bathroom were large enough. The check in was very efficient. Could do with some hooks in the bathroom, but this is by no means the only place I have stayed where these are missing.
Stayed 1 night in Aug 2022

10/10 Excellent

Iveta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 nights.Very nice,bright and clean room.Comfy bed.Everything what you need is in the room.Clean towels,coffee,tea,cold water in fridge,fan.Not far from city centre.Next time when we will be in York ,Diamond Villa will be our 1st choice.Definitely recommended.
Stayed 2 nights in Aug 2022

4/10 Poor

Christopher

Disliked: Property conditions & facilities, room comfort
Not good value for money
Room was clean, bed was uncomfortable - mattress definitely needs replacing. Room decoration needs updating, water damage, looks generally tired. Expensive for room only and wanted extra for parking, despite there being plenty of spaces available. Tea and coffee available but limited choice.
Stayed 1 night in Jun 2022

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DECENT PLACE TO STAY IN YORK
The room was convenient to where I needed to be. It was a small room, but the bed was comfortable and I slept well.
Stayed 1 night in Jun 2022

10/10 Excellent

Caralyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
will come aagin
it was a trip to york with my 12 yr old to see sites and it was adiquate will return with him, very reasonable and easy to drive to york centre to visit, it is only half an hour away if you fancy a walk before site seeing, the hotel was great and shower facilities were good too , plenty of tea coffee and milk avaliable and clean enough indeed especially for a family , overall 9 out of 10
Stayed 3 nights in Apr 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great stay in York Found this hotel on line and was a good standard and would stay again
Stayed 2 nights in Apr 2022

8/10 Good

Jordan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Would happily stay again
Cant grumble about anything when i we stayed, a friendly greeting when we arrived, the room was clean and plenty of room. The beds were really comfortable. Would stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Neil

Liked: Room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Cherie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I didn’t like the fact breakfast wasn’t included and I had to pay 7£ for parking
Stayed 1 night in Feb 2022

2/10 Terrible

Jasmine

Stayed 1 night in Jan 2022

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needed darker curtains and radiator didn't w9rk
Stayed 2 nights in Dec 2021

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed that the car park price had been raised by 40% above the price stated in our booking confirmation without any notification before arrival
Stayed 2 nights in Dec 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Sue

Traveled with family
Liked: Staff & service
Efficient
I can't review this property fully as on arrival we were informed that there has been a pluming issue (they had tried to contact me before arrival,but i was driving). They had re booked us into one of their other properties. Diamonds Inn. This was a few minutes drive where the reception (manned part time) were waiting .
Stayed 1 night in Nov 2021

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My room was very comfortable and had all i needed for overnight. Lack of actual reception \ staff was a bit strange. wasnt sure if breakfast was included the reception was not open to ask. Ideally located for what I needed.
Stayed 1 night in Nov 2021

10/10 Excellent

Julie

Stayed 1 night in Oct 2021

6/10 Okay

Patricia

Traveled with family
Towels and bedding were clean and smelt fresh. Lovely sized room. Bathroom needed attention as mould growing on tiles and workmanship very bad.
Stayed 2 nights in Oct 2021

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Wendy

Stayed 1 night in Oct 2021

8/10 Good

colin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived around 2:15 in the afternoon, there was no-one at reception, so had to ring someone up, at cost to ourselves, to get a code to get into the hotel and a code for the room, I'd checked in on-line, so why wasn't the code provided at this time. The room was big enough for the 2 of us, we stayed in room 4, the TV didn't work, there's coffee /tea making equipment, which is provided for, with a small fridge, we had an en-suite Shower/toilet room which although small was adequate enough and supplied with shower gel/Shampoo/soap and towels. apart from a couple of gripes a good stay.
Stayed 4 nights in Sep 2021

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT FIND
Fantastic stay - will definitely book again as we travel to York regularly for overnight stays. pleasure to deal with and so helpful when i called before our visit and when we arrived. car park is first come, first served so we were pleased we got there early for the onsite but there is more nearby. room was immaculate. simple but we literally slept there so was more than we needed actually fo this trip. highly recommend!
Stayed 1 night in Sep 2021

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Very clean Contacted several times re; check in,very helpful.
Stayed 1 night in Aug 2021

10/10 Excellent

Ellie-May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself and the en suite were very clean and well presented. We had to go through self check in but it was very simple and only took a few minutes, the staff were great- very helpful and friendly.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room on the ground floor, spacious with comfortable beds. the ensuite was excellent. We would prefer the ground floor each time we visit.
Stayed 2 nights in Aug 2021

10/10 Excellent

Karina

Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Very disappointing, too much packed into small room. Would not recommend or stay here again
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Great service,clean great shower good location.Only negative our room at front of property a tad noisy.
Stayed 2 nights in Jun 2021

10/10 Excellent

Westley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Clean and well set out. Close to the city. Towels etc all top notch.
Stayed 2 nights in Jun 2021