Ratings based on 718 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Newcastle upon Tyne

Excellent location and friendly helpful staff

Posted Aug 26, 2015
Great location and the staff were fantastic, really helpful and friendly. We booked a family room and were permitted to check in early which was great, although upon arrival, the sofa bed had not been made up. This was resolved promptly whilst we were out so no issue here. The rooms are however small and I expected a larger family room. With the sofa bed pulled out there was no room and the small table and chair had to be positioned next to the door/ bathroom so got in the way. The room is dated also. The bathroom was tiny and for a family not really suitable. It is supposed to be a 4 star hotel but has no air con and room was very hot. We opened window but we're woken by empty bottles being emptied into a skip! Disappointing when you consider the price and compare to other Hiltons I have stayed at. Overall great location, staff and breakfast but felt disappointed with the experience given the other issues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very well located - Great Staff

Posted Aug 25, 2015
Hilton should move some of the personnel from Hilton York to Hilton Bath specially de manager. Staff at York was extremely helpful, super kind with the kids and always ready to answer questions about the hotel and the city. Room as extremely small breakfast was good. Outstanding location right in the middle of everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Excellent position hotel staff excellent car parking excellent recommend this hotel very good value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler from houghton le spring, tyne and wear

Lovely hotel close to all the amenities

Posted Aug 21, 2015
Pros: Location and cleanliness.
Cons: Could not think of anything, it was perfect, a perfect honeymoon!
Location: Right near town centre, close to all the sights shops and restaurants.
We stayed here on 18th August as we were married at 11.30 in Durham, then got the train to york for our honeymoon at 3pm. Staff were so friendly and even gave us a voucher each to get a drink in the bar when we told them we had just been married. It was fab room with a view of Clifford tower from our window. Very clean room and complimentary wine and fruit also in with price. Would highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Great location

Posted Aug 14, 2015
Very enjoyable stay would recommend to others. Great location and comfortable rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler from lincs

Good location.

Posted Aug 12, 2015
Hotel location was great, friendly staff, good selection at breakfast. However we were very disappointed with our room, £200 a night is a lot the room could have been anywhere. We expected more from the Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler from ロンドン

ヨーク市内の観光に便利。

Posted Aug 12, 2015
ヨーク市内の主要な観光施設にすべて徒歩圏内で活けるためとても便利。 部屋の施設も新しく清潔で快適だが、エアコンがなく、扇風機だけで、夜は寝苦しかった。夏の、ほんのひと時だけかもしれないが、やはりこのレベルのホテルならエアコンは欲しい。 スタッフが連れが預けたバッグをなくしてしまい、一生懸命探してくれ、夜10時半ごろ届けてくれた。
3 out of 5
Recommended
for Everyone
by A verified traveler from M

Good location, shame our room was above a wedding.

Posted Aug 10, 2015
Booked a one night stay to celebrate our one year anniversary. Stayed in room 163. Very noisy during afternoon until eight minutes past midnight when the wedding finally finished. Shame we could not have been given a room in a quieter part of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Excellent hotel - ideal location

Posted Aug 7, 2015
First impressions count and the staff at reception are very welcoming and helpful. The valet parking facility is great, you can get straight to the room, get the kettle on and start to unpack. Rooms are large and spacious. Our room was spotlessly clean. Great toiletries in the bathroom instead of those silly dispenser things everyone seems to be using these days. Beds are comfy, bed linen is spotlessly clean and pillows are good. Breakfast (which was included in our package) is excellent. Fresh, loads of choice, hot and cold buffet. Even a lady making fried eggs to order, which was really popular. Nice touch. Well done, Hilton York - I stay in hotels quite a lot and yours is excellent. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from ne

Good location

Posted Aug 5, 2015
Good location, good standard first floor room, but we found the a little noisy from 6am on a 2 night stay.